Hello, my mac book air won't update. Every time i try it goes onto the purple starry screen and stays that way for hours, so i just have to shut it down. I have deleted a lot on my laptop so there is enough space, please help?
Hello, my mac book air won't update. Every time i try it goes onto the purple starry screen and stays that way for hours, so i just have to shut it down. I have deleted a lot on my laptop so there is enough space, please help?
I believe that system has a hall sensor on it to detect when the lid is closed so it can put the system to sleep and/or disable the monitor so it can be used with an external monitor only. If the sensor is marginal or has a bad cable, it may intermittently cut the monitor on and off, and may likewise put the system to sleep. One way to check would be to plug in an external monitor and if the laptop's screen cuts off or doesn't show up, start using the trackpad and press on a non-typing key like the shift key. If the external display suddenly pops and becomes active while the laptop display remains black, it's probably a problem with the sensor or the cable/connection. You might be able to fool the sensor into kicking on and off by moving a magnet over it. It's located on the left had side of the base with the unit opened up, and right over the audio output plug.
I know of some people that put a small magnet right over the hall sensor's location so the laptop display turns off and they use the system with an external monitor, keyboard, and mouse. If fooling with magnets, make sure they're small and don't get them close to the hard drive because a strong magnet can wipe them out.
I don't know if this will help you much, but it might.
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every time I try to uninstall firefox a window pops up and says that a previous upgrade was unsuccessful and I need to reboot. I have rebooted several times, I have downloaded a "fresh version" and installed it. It won't uninstall. Someone please help!!
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you. -
i have made a movie in imovie on my macbook pro, but apparently i don't have idvd!!!
i need to burn this so i can watch it somewhere else, but im not sure how...
ive already tried simply exporting it to Quick Time, and burned it to a dvd, but when i watched it... the sound was wrong and people's words were like muted...
what do i do?!?! i don't know where or how to get idvd!
help!!!Hi
There are two structures of DVDs
• Data-DVD - as burned from DeskTop/Finder
• Video-DVD - to be played on a DVD-Player - Needs a program that can do this
One can in iMovie - Export as QuickTime .mov and save this via DeskTop/Finder onto a DVD - BUT this will only play on a Computer and if it is a Window-PC this needs to download QT-player or VLC-player.
But no DVD-player for TV can play back this.
To get a Video-DVD then You need
• iDVD (not from Apple any more) - or -
• DVD Studio Pro (not from Apple any more) - or -
• FinalCut Pro-X (can do simple Video-DVDs) - or -
• Burn - http://www.digital-digest.com/software/Burn.html - FREE - but very PLAIN - no fancy things at all.
• Roxio Toast™ 11 Pro - Fairly advanced - and costs a bit - still very Good and lot's of great tool's included. (I love it) - Can also back convert home made DVDs to an editable mode in an OK quality. With BD-component also capable to do sort of Blu-Ray DVDs.
Yours Bengt W -
Help!! Mac book air don't update - written - some mistake (without number)
What can I do?Mac book air don't update - written - some mistake (without number)
You'll need to provide more details on the issue, as that description isn't enough to offer any guidance. -
I just got a Mac Book Air and am trying to download a movie, but every time i try to download it it says error 8003 and will not download the movie.
Hello skiier4life,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you are receiving error 8003 in iTunes when trying to download content from the iTunes Store, please follow the troubleshooting steps in the article linked to below as error (-50) is the same as error 8003.
iTunes Store: "Error (-50)" when downloading purchased content - Apple Support
Cheers,
Alex H. -
Mac Book Air sleeps when moved...i don't know whats the problem...please help me out if anyone knows about this...
your reed switch for the monitor is defective, it thinks youve shut the lid when you havent
mechanical fault , contact Apple for service and parts replacement. -
My mac book pro has three updates ready to install. When I select all three of them and click install it shows them downloading, the computer restarts, and when the computer turns back on and I go to updates again they are still there to install. Help
Best to install them one at a time, re-booting between each one.
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Every time I try to connect to the iTunes Store I get this error message
"iTunes could connect to the iTunes Store. The host is down.
Make sure your network connection is active and try again."
2011 2.3 GHz i5 Mac Mini
8GB ram
OS 10.7.2
iTunes ver 10.5.1
My internet connection is fine.
Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
Help Please!Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
I have approximately 400 lives in reserve as gifts from friends in Candy Crush, but every time I try to access them, the screen turns blank. It will only let me use the 5 lives you are given every 30 minutes. Updates are up to date. Any suggestions?
Contact the app develed.
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I have deleted my old email address and yet every time I try to access iCloud the password is not recognised....
Did you sign out and sign back in with the new ID and password?
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Every time I try to connect to the Internet my Mac always makes the Wi-Fi turned off and we have lots of iPads and iPhones and they are fine when we try to use them but as soon as I my Mac it doesn't work. When we have a PC try to connect to the Internet nothing happens but when I try to connect to the Internet with my Mac the Internet turns off
See:
* http://kb.mozillazine.org/Firefox_crashes
* [[Firefox crashes]] -
I have 8 apps that, when I tried to update, are now stuck on "installing" in the box that says update. every time I try to update another app, it gets frozen like this as well. I was able to quit all apps, but these, as they do not respond. Any ideas?
Reset your iPad by holding the home and on/off buttons together for 6 or 7 seconds till the Apple logo appears. Then update your apps one at a time. Do not start the next app until the current one downloads and finishes installing.
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Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!
Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799 -
TS1363 Why does my I-Tunes keep shutting down every time I try to go to the I-Tunes store?
Why does my I-Tunes keep shutting down every time I try to go to the I-Tunes store?
Hi sidro1!
Here is an article that will help you troubleshoot this issue with your iTunes application:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Every time I try to get on the Ipod games, it says I have to add more security questions, but no questions are listed, just two buttons that say "Submit" and places to put the answers to the unstated questions. It also asks for a second email address. It then proceeds to lock up. Is this a scam of some sort. There is nothing on the apple website about having additional security questions other than the one, or having a second email to operate the ipod.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471)
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