Hello, Whenever I try to download Premier Pro CC I get an error message to close (CEPHtmlEngine, CEPHtmlEngine Helper). However, all my applications are closed except for Creative Cloud.
Hello, Whenever I try to download Premier Pro CC I get an error message to close (CEPHtmlEngine, CEPHtmlEngine Helper). However, all my applications are closed except for Creative Cloud.
Terminate the processes in task manager/ activity monitor.
Mylenium
Similar Messages
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when i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
Hi Kashmore,
Seems like the downloaded file was corrupt that could be because of either network restriction or the anti virus might have blocked it. My suggestion would be to try and download the product either by turning off the Antivirus or try a different network.
Cheers,
Kartikay Sharma -
When I try to download CC or PS I get an error message. I paid for CC two days ago; rebooted,etc.
When I try to download CC or PS I get an error message. I paid for CC two days ago and am still getting this. I rebooted several times with same result.
This is the message:
We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support.Hi zelsha,
Please try to download from the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha -
Whenever I try to update my iPhoto program I get this error message "The product distribution file could not be verified. It may be damaged or was not signed."
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
When I try to launch the edit tab, I get a error message to close restart my computer and try again.
When I try to launch the edit tab, I get a error message to close restart my computer and try again.
The editor saved prefs often get corrupted. This is because PSE saves your settings each time you close the application. Problems can sometimes occur if you don’t let the program close properly or if you launch another application too quickly whilst closing down Elements. You may need to rebuild the editor preferences to resolve any conflicts. To begin, close Elements.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. After a few seconds release the three keys and look behind the welcome screen by closing it. Alternatively hold down the three keys whilst clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys for a few seconds; then release. You should get the settings option.
When you see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Then wait whilst Elements rebuilds the preferences. -
I downloaded Firefox 4.o exe. When I tried to open it I got an error message stating that it was not a valid Win32 application. I am using windows XP SP3. How do I get it to open?
[[Firefox is already running but is not responding]] has steps that you can try. It sounds like you may have something that is hanging your browser on exit (probably an extension or a locked profile) and the steps on that page should help clear it up.
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whenever i try to back up my iphone it gives me an error message "itunes could not back up (my)iphone because backup was corrupted or not compatible with your iphone" i already deleted the itunes backups through the prefrences tab. this has not helped. what am i doing wrong?
I have the same question and the only reply I've found on the forum was "change the USB hub", which HASN'T worked. So I am accepting new suggestions. Tks!
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When I try to download a e-book I get a error message
When I click the open button when trying to download a e-book, the message says, Adobe reader could not open 'name of book [1].acsm' because it is either not a supportrd file type oe because the file has been damaged(for exapmle it was an e-mailattachment and wasn't correctly decoded.
I have Adobe Digital Reader, and I authorized my computer for this site.
I clean my cookies several times a day, so that is noy my problem.
About two weeks ago I downloaded a book to my computer and then to my nook with no problem.
I have reinstalled both the Adobe Digital Reader and Adobe Reader
On my computer I have:
Adobe Reader 9
Adobe Flash Player 10 Active X
Java 6 Update 22
Windows 7
Internet Explorer 8
How can I fix this problem?What does that have to do with Digital Publishing Suite?
We’d love to help but if does have something to do with it, please give us
some details. -
why is it when i try to download a purchased song i get a error saying a problem with the artwork then will not download.
Hello okley
If you are having an issue with your purchased music, check out the following article to report the issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Many years ago synced iCal with Microsoft program. Since installing Lion whenever I try to create an event in iCal it flashes up message "Unable to open Microsoft sync services Power PC applications no longer supported." How do I get rid of message?
Lion no longer supports PowerPC apps. If this is Microsoft Office 2008 (Entourage 2008) then you should disable the syncing services. (I don't have Office 2008 installed anymore so I don't know exactly what it's called anymore.) If you have Microsoft Office 2004 or earlier, then it can't be run on Lion at all since Lion removed Rosetta, which is what allowed a PPC app to run on an Intel based Mac.
Also, I believe Microsoft removed sync services from the current Outlook 2011 (which replaces Entourage) so even upgrading to a newer version of Microsoft Office will not get you back that calendar sync feature. Supposedly Microsoft is working on a new syncing system, but I wouldn't hold my breath. -
I have a 2GB IPOD with only 385 songs on it. I downloaded 2 CD's to iTunes and when I try and sync the IPOD I'm getting an error message that says I don't have enough free space. I thought a 2GB IPOD held at least 500 songs. I've even deleted songs from from iTunes library.
The figures that Apple used to use when saying how many songs coud fit onto any particular iPod were based on a 4 minute song at a Bit Rate of 128Kbps and that's the bit rate that songs sold by iTunes used to be in. However, now the iTunes Store sells songs at 256Kbps (as do many other MP3 stores) - which means that each song now uses twice as much storage space than before.
So if your songs have a bit rate of higher than 128Kbps, and/or they are all longer than four minutes each, that's why 385 songs is filling up your iPod. You can check how much space is being used when the iPod is connected to iTunes Library. Look on the Device panes for the capacity bar at the bottom of the window. How much space is being used by Music?
The solution is either:
Use iTunes to make 128Kbps versions to go onto your iPod - or,
Sync the iPod using Playlists and then choosing which Playlists you want on it. Smart Playlists may be the answer - you can set Smart Playlists up so that they automatically add and remove songs from your iPod, so that there is a constant change of songs (according to the rules you set) -
I just downloaded the trial of Photoshop. Every time I try to open it, it comes up with an error message and closes less than 5 seconds into being opened. Does anyone know how I can fix this? I tried rebooting my computer and reinstalling photoshop. Thank you!
i7 is quite fast. that's what i am on too. You may need to
It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool". (see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 )
The order varies depending on your individual needs:
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html or
Det finns också ett svenskt språkiga chatt. http://helpx.adobe.com/se/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help. -
Can't download itunes update. Keep getting this error message: THe program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
I researched the advice on the link provided by b noir as well as very similar advice from apple support: http://support.apple.com/kb/TS5376. It worked for me (for now).
Some things of note:
I did all of the things requested by the link I provided
My computer WOULD NOT uninstall Apple Mobile Device Support. I had to manually remove the folder (also as instructed by the url)
I also uninstalled MobileMe. Was a little different than removing the other apps. Follow instructs provided here: http://support.apple.com/kb/HT2992
I did not uninstall iCloud
I have to admit it was a bit scary removing all those things. Is important to note that when re-installing Apple, follow steps to do so as Administrator (the right-click thingy and whatnot).
Hope this helps! -
Whenever i try to open my after effect it just says error 15 n dont work plzz help me out
whenever i try to open my after effect it just says error 15 n dont work plzz help me out
We cannot know. you are not telling us anything about your system, what kind of project, what footage etc. We don't even know what version of AE!!! In any case, run the Creative Suite Cleaner Tool, reinstall the program. If the issues persist, we realyl need a lot more info to help you.
Mylenium -
I downloaded the Adobe Digital Edition when I try to download my resource books I get this Error "Error: check activation" what could be wrong?
Have you activated Digital Editions with an Adobe ID (or a Vendor ID)?
Go to the Help menu and select Authorization Information...
A window will appear to display your authorization information. If your computer is not authorized, you'll need to do that before you can read any DRM-protected books. If you don't have an Adobe ID, you can create one here.
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