Help! 13" macbook pro will not boot. Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Win OK
Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Windows no problem.
Hotrodmkviii,
try rebooting in Recovery mode, but when you reach the Mac OS X Utilities menu, run Terminal (from Utilities in the menu bar) instead. Inside the Terminal window, give it the following command, and then press the Return key:
diskutil list
Please include in your reply the output from that command.
Similar Messages
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I believe my macbook pro hard drive is bad. I erased the drive and reinstalled the OS and the macbook still runs really slow. I dont know if the hard drive is the issue.
Did you try an SMC reset too? It's easily done and none of those resets to the best of my knowledge hurt anything. When I was fooling with my system, which at one point was a home made Fusion setup, I needed to reset the SMC sometimes to get the drives recognized. Reading the documentation the sudden motion sensor is drive related but that seems to be about it.
Some more specifics may be needed about the drive itself, the model number of your unit, and the OS version you're running.
At present, the problem seems sort of odd to me. FWIW cable problems can be quite intermittent. I used Scannerz to find some of the problems on my original system that I later converted to a new HD and SSD combo. It can find lots of problems if you learn how to use it right (HD problems, logic board system faults, and cable problems) but you need to get a system at least partially up and running to use it, and it doesn't sound to me like your there right now (in other words, don't go out and buy it because at this point I don't know how it could help you)
Another word of advice would be to not go out and start throwing parts at a problem unless you have a good idea what the source of the problem is. If you have a logic board problem, new drives and new cables won't make it go away, you'll just be wasting your money. Logic board problems, cable problems, and drive problems can all have very similar end user symptoms. The article that I linked above named "Hard Drive Problems" has a section on general symptoms of problems and if you read the article it becomes clear there's a lot of overlap associated with different types of problems.
I assume that your unit isn't under warranty. If, by chance it is I wouldn't even fool with it and I'd take it to Apple and let them deal with the problem. You also might want to check with whatever Apple sources you have available to test your system, like an Apple store, and see how much they'll charge (if anything) to evaluate the system.
I certainly hope this helps. -
I had installed Adobe Photoshop on my macbook but had to erase the drive and lost the install files etc....how can I reinstall it?
Photoshop version?
Benjamin -
I'm trying to copy music from my PC to itunes. I open itunes, go to 'file', go to 'add folder to library', select the folder and nothing happens. What am I doing wrong?
Hello there, gleab.
The following Knowledge Base article reviews the ways to import content into iTunes:
Adding music and other content to iTunes
http://support.apple.com/kb/ht1473
Also keep in mind which formats can be added:
You can add audio files that are in AAC, MP3, WAV, AIFF, Apple Lossless, or Audible.com (.aa) format. If you have unprotected WMA content, iTunes for Windows can convert these files to one of these formats.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have had my iMac for 55 days now and twice I had to power off/on and then It does not power up correctly. I verified my disk and found errors that could not be repaired (errors were associated with boot drive) I erased the drive and restored system back to the previous day. Has anyone else experienced this problem?
Since it's a new machine, contact Apple's Support and let them deal with it. Allen's already recommended an Apple repair station visit. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for an onsite repair since yours is a desktop machine (depends on where you're located). BTW, the AppleCare Protection Plan's the best warranty policy available for desktop machines. Get it if you don't have it before contacting Apple.
27" i7 iMac (Mid 2011) refurb, OS X Mavericks (10.9.4), ML & SL, G4 450 MP w/Leopard, 9.2.2 -
I have a MacBook Pro that is telling me my startup disk is full. I left for 30 days and when I came back to use it, it tells me that the disk was full out of 500 GB. I don't have that much on it and it was perfectly fine when I left. I Verified the disk through disk utility and it told me it had issues so then I repaired it and it said everything is fine. It still says the hard drive is full. How do I fix this problem. Any help is greatly appreciated.
Have a read here Where did my Disk Space go?
Stefan -
Activity monitor shows RAM usage at between 3 and 3.95 most of the time, even with no apps running. Hard drive has plenty of free space. Chrome crashes it the most, but any time I run more than two apps at a time, it crashes. It cannot ever complete a Time Machine backup. That leaves it dead in the water after a few minutes. When I say crash, I mean totally unresponsive, even when left alone for hours. Only a hard reset works. Then, it is hit or miss when it comes to rebooting. Often, it crashes at the startup login screen, and often it doesn't even make it that far. Sometimes, the computer spontaneously restarts itself. I've looked at the forums, and tried everything that I've seen suggested. I've left it alone overnight, hoping that it was just indexing, but no dice. I even used the sudo purge command once. That cleared up some RAM for a moment, but didn't affect the performance issues. I am aware that the RAM usage may have nothing to do with it, but that's the only clue I have. It is a miracle that I'm even able to finish typing this message, since right now I have Safari and Mail open at the same time! I've turned off Drop Box. Every application loads painfully slowly, and then any activity, including typing, is often interrupted by the spinning pinwheel of death. Sometimes, the problem resolves for a few minutes, and then returns with a vengance. Help!
Activity monitor shows RAM usage at between 3 and 3.95 most of the time, even with no apps running. Hard drive has plenty of free space. Chrome crashes it the most, but any time I run more than two apps at a time, it crashes. It cannot ever complete a Time Machine backup. That leaves it dead in the water after a few minutes. When I say crash, I mean totally unresponsive, even when left alone for hours. Only a hard reset works. Then, it is hit or miss when it comes to rebooting. Often, it crashes at the startup login screen, and often it doesn't even make it that far. Sometimes, the computer spontaneously restarts itself. I've looked at the forums, and tried everything that I've seen suggested. I've left it alone overnight, hoping that it was just indexing, but no dice. I even used the sudo purge command once. That cleared up some RAM for a moment, but didn't affect the performance issues. I am aware that the RAM usage may have nothing to do with it, but that's the only clue I have. It is a miracle that I'm even able to finish typing this message, since right now I have Safari and Mail open at the same time! I've turned off Drop Box. Every application loads painfully slowly, and then any activity, including typing, is often interrupted by the spinning pinwheel of death. Sometimes, the problem resolves for a few minutes, and then returns with a vengance. Help!
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I shut the lid and go to open the lid and the wifi is disconnected and the only way to connect to the wifi is to turn it off then back on and connect to my wifi. This is the only wifi that it happens with.
Hello strubthepigeon
Check out the article below for that particular issue. I have also highlighted on what to do to troubleshoot the issue.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Symptom: After restarting or waking from sleep, my computer might not connect to the Internet
▪ After waking from sleep or starting up, your computer may not show that it is connected to a Wi-Fi network.
▪ After start or wake, your computer may indicate that it is connected to a network, but does not connect to the Internet.
Solution
Use these steps if your computer does not automatically connect to your desired Wi-Fi network.
Check your TCP/IP settings in the Network pane of the System Preferences. Click the "Renew DHCP lease" button
Select the Wi-Fi tab and view your Preferred Networks list.
Select each network and click the minus sign to remove those networks from your Preferred Networks list.
Click OK and close the Network preferences.
Remove your stored network passwords using the Keychain Access Utility.
Open Keychain Access from /Applications/Utilities. Your window will look like this:
Remove your AirPort network passwords from the login keychain: Select the "login" keychain from the Keychain sidebar. Click the "Kind" column to order the list of keychain items by their type. Remove all entries of the kind: "AirPort network password".
Remove your AirPort network passwords from the System keychain: Select the "System" keychain from the Keychain sidebar. Click the "Kind" column to order the list of keychain items by their type. Remove all entries of the kind: "AirPort network password". Note: The above steps will remove your Wi-Fi network passwords. If you do not know them, or if your network does not use passwords to restrict access, you should contact your network administrator.
Restart your computer.
Join your Wi-Fi network. You will need to enter your password for your network again if it requires one.
Choose System Preferences from the Apple menu.
Choose Network from the View menu.
Select Wi-Fi, then click the Advanced button in the lower-left hand corner of the screen.
Click the TCP/IP tab from the top of the screen.
Click the "Renew DHCP lease" button.
Regards,
-Norm G. -
osx lion: available space on my HD has increased significantly (doubled!) since the iCloud and recovery disc updates for Mac. I am guessing OSX Lion now recalculates what is 'available' as I have not deleted anything major. I have two MacBook Air's (1 core 2 duo and 1 i5), both with 256 drives. I am also running win 7 on Parallels 7. Any thoughts?
you can't necessarily download the Mountain Lion installer via the App Store since it came already installed on your computer.
Not true. You can go to the Mac App Store and download the installer
(from the link that WALTER-MILANO-ITALY posted above)
Install OS X Lion or OS X Mountain Lion
If you completed your installation of OS X, your installer may have been removed after your successful first login to OS X Lion or OS X Mountain Lion. Mac App Store's Purchases page should show Install OS X as being "Installed", and disallow its download, when viewed from a computer running OS X.
To redownload the installer on a computer running OS X Lion or OS X Mountain Lion, press and hold the Option key while you click the Purchases tab. If the button to the right of the Install OS X Lion or OS X Mountain Lion item doesn't change to "Install" and allow you to download OS X, use Spotlight to search for "Install OS X Lion or OS X Mountain Lion" on your computer. -
help me please!
Andre R 1st wrote:
... this 10.6 will not let me do the 10.6.2 update combo
I do not understand why that would be so.
This should update any version of OS X 10.6 to 10.6.8: http://support.apple.com/kb/DL1399
After that you should have the App Store available to you, so that you can download and install Lion again.
If that does not work I guess you will have to go back to Apple and have them straighten it out. -
Hi! My hard drive crashed on my lap top a few months ago, and they were not able to resore my itunes. Does anyone know how to reconnect the ipod to itunes to restore the library without losing what's already on the ipod?
Thanks!check out this post by Zevoneer.
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Help! Macbook Pro crashed? Will not get past start up screen.
My 2006 Macbook Pro will not even reach the login screen. The grey screen with the apple loads for an unusally long time and then a whiteish grey screen with checkerboard looking graphics appears and I can do nothing but turn it off. Help! Is it done for?
Can you boot with an installer DVD? If so, then reinstall:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
I am using a late 2008 macbook and have recently purchased a WD passport ultra 1TB drive to use as storage. I have successfully formatted the drive, and moved files from macbook onto it, however now I cannot locate the drive within FINDER, even though it is showing within disc utility. Please HELP!!!!
Welcome to Apple Support Communities
Open a Finder window, and your external drive should show up in the sidebar, under "Devices".
A different way is to go to Finder menu (in the menu bar) > Preferences > General, and tick "External disks". If your external drive is detected by OS X, it will show up at the top right corner of Desktop, so double-click it to access to the content. -
Hello all, I am a photographer and have my portfolio, edited and raw images backed up on a Seagate Free Agent External Hardrive. I mounted my external hard drive to a pc recently and now I don't have edit or write permissions to it on my Mac (read only). How do I get them back without erasing the drive and loosing my valuable work?
If you re-format it you will lose all the data on it!!!!! So make sure you have backed up the drive or moved all the data on it to another external HD or the internal HD on your iMac.
Below is an Apple Advice letter that explains how to format an external HD, it's written for Aperture but you can use the instructions to formate any external HD.
http://support.apple.com/kb/HT3509 -
We have a WD external harddrive previously used with a PC that we want to completely erase and reformat for use with our iMac desktop for use with Time Machine. The drive shows up on the desktop of the Mac, but it does not show up in Disk Utlity, assuming because it's Windows format. Outside of the standard "erase" feature in Disk Utility, is there any way to reformat this drive for Mac OS X? Or how can I get this drive to show up in Disk Utility? Note: The drive functions properly, has power, and we are able to view its current contents through the desktop icon, so it is a working drive. And we are ok with losing all the current data on the drive.
Hmm strange, I had just moved my external Lacie drive from my windows machine to my iMac and it was showing up in disk utility still formatted fat32 or whatever. I would disconnect the drive and restart the machine then replug the drive and try again.
Also not that it will make a difference ( I dont think it will but hey why not ) try accessing disk utility from the install disk?
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