Help 3 diferent answers from apple
I'm very frustrated with not getting a clear answer from apple !
I'm about to get a new mac pro most likely bto from the online store. I also have a $600 dollar gift card for best buy that I want to use for a 23'' ACD.
My question is if I buy the apple care for the mac pro. the one that says with or with out apple display.
Will I be able to add the ACD that I would purchase from best buy
1. apple brick and mortar store says no
2. apple online store says it should not be a problem as long as I purchase both on the same day
'' should not'' sorry, but I need yes or no.
3. apple online store call number 2, said yes I have one year to register apple care and I can add a ACD as long as it was purchased after the mac pro and is registered at the same time as my mac pro
I really want to know for sure. If I can't add this ACD to the mac pro warranty. Then I do not want to get the ACD
I also was wondering if their was any way of e-mailing apple with this question I could only find phone numbers for questions and support.
Well wrong, and wrong again.
I forgot all about this thread of mine. This problem goes very deep all the way up the apple chain.
I even called apple a few more times and was given different answers, all the time. I even called apple's apple care phone# I was told that it should not be a problem. That I most likely would have to fax them a copy of the best buy receipt. To show that I did purchase the acd. At the same time I ordered the mac pro.
Well I decided to get my acd from apple, just to avoid any confusion, later down the road.
As I definitely will be getting apple care. I just have to wait until the initial sticker shock, of our new setup blows over. With my wife.
Similar Messages
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Are There Any Official Answers From Apple/Logic Team To All Our Questions?
Are There Any Official Answers From Apple/Logic Team To All Our Questions Here?????
Why is Logic's interface still heavy Graphically? My G5 Dual 2.5 with 5.5 Gig ram is not enough? see how Cubase handels graphics on the same machine or even ProTools??? by the way I am a Logic user for more than 15 years, so I guess Apple knows exactly that their clients are faithfull to their products so why Logic is still outdated in many aspects, if Apple does not have the intension to make Logic the industry STANDARD they can tell us clearlyThoughts???
Sure; that if this was once an awesome app that i would either go back to that version or, having been seduced by new features etc., i find that i can't live without them then I would (and have ) dl Reaper (mac, free), try the Sonar7 demo bootcamped (a truly awesome app), find an le version of Cubase (there's no demo and the full version ain't cheap) and try 'em all out on a second machine over a long, slow weekend. They all have strengths and weaknesses. They all have problems for some users. if you can get around on one of them you can quickly gain passable competence on any of them and at the very least you'll learn new things you can do with Logic and, more than likely, learn that Logic is still your favorite. 8 is a major overhaul, it's bound to take a few patches to get it right. Do we want it to be perfect out of the box? Of course. Is that ever gonna' happen? Noooo ... but if it doesn't work, go back to 7, hassle Apple about and wait till the fix it.
Good luck! -
I see lots of people asking questions about the "white screen" app store update failure. I see no answers from Apple about this...What is the problem, and what is the solution?
It's a problem that Apple is having with their App updating system. The best solution is to be patient, and wait for Apple to solve their systemic problem.
-
this is an apple generated message. simple!
what does it mean? so far no one at apple has a clue.
how do i fix it? nothing even begins to address this issue so far. generalities about system setup show a lack of respect for customers. yes my system is plugged in and i have reset and rebooted and rechecked everything. i need help because this a real problem that needs a real solution, not more platitudes.
help please, not more wasting of my time. i have spent an entire afternoon on this already.this is exactly the kind of response i expected, almost begged support to please not do this to me and yet there it is another meaningless, non helpful, standard template response to restart my apple tv.
this does NOT work which is why i am contacting you. i have tried all suggestions about unplugging and restarting and nothing works.
i live in an apartment and logon to the provided wifi wireless. so i do not have access to a router. however, management says they have talked with their provider and have been assured that the required ports are available.
remember all the jokes about how bad windows was because the solution was always to re boot. funny huh? how is apple any different.
i have been to the local apple care store and they are clueless, too.
should we just end it here and you admit that i will not be getting any support from apple on this one? i got the ipad because my kids were such big fans. it is difficult for me to share their enthusiasm.
at this point i am just curious about how you say you cannot support your own product so i can complete my file on this contact.
thanks...sorry it was you who got this problem.. -
someone loaded my clash of clans game to his device and kept on playing on it even if i already changed my password in game center, i figured he can still play as long as he doesn't load a new game center account in his device.. anyone has the solution for this??
It won't matter what someone else may have experienced. If the iTunes Store has refused your request, then your only possible recourse at this point is to call Apple Support, ask to speak with someone in Customer Relations, and discuss the issue with them. If you have done so and they have refused to help, or you contact them and they cannot, then there's nothing else you can do as regards getting a solution from Apple. Contact your credit card company and report the charges as fraudulent.
These are technical support forums and discussions about Apple's polices aren't allowed, so that's all we can advise.
Regards. -
I've been watching the forums for a while now, and I know about the box shortage, but I'm afraid there are still some things that confuse me. It's been almost three weeks since I submitted a request for the first gen nano replacement program. Has anyone else been waiting this long? I admit, it's really frustrating to just have to wait with no word from Apple about when we can expect to recieve boxes.
I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with. Brand new first gen nanos, new nanos of a different generation, refurbished nanos (first gen or otherwise)? Maybe I've been looking in the wrong places, but I haven't seen a definitive answer. Has anyone completed the whole replacement program who can answer this?
Thanks for all the help! I was so excited when I first got the email telling me about this replacement program, but it's difficult when everything seems so vague.I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with.
Call the replacement program (phone# is listed) & ask them. -
Help - opening emails from apple
help - when i open an email from apple, I can't see the message. i get a few words, I can see areas where an image should be. I click on those space trying to see if there is a link somehow.
any help would be great...
-glennIn the "Your Stuff" select Preferences and turn off email notifications. Then, unfortunate
y, on each discusion that you have commented on, you will have to select "Stop email notifications" in the left Action pane. -
Why can't we get a straight answer from Apple about updater issues?
Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?
Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon -
Request for THE dolby digital answer from Apple
My old set up was component video and optical into AV reciever. All worked well, HD movies had DD 5.1 soundtrack.
Now my new HDMI set up doesn't seem to send 5.1 across.
1. I have dolby digital set to on
2. I played a known DD HD film 'In Bruges' but no matter what could not pick up DD 5.1 via HDMI, my AV reciever Sony 2400ES (brand new model) just piccks up stereo
3. The soundtrack worked beautifully when sent via optical in full DD 5.1
4. I tried to select the 5.1 audio track via play/pause button which seemed like a great solution just in case both stereo and DD 5.1 were being sent via hdmi and confusing amp, but no selection option exists.
what worries me is the lack of response (that I can find) from apple on what as usual seems to be a huge amount of postings on this subject.
What would be handy Apple are:
1. A FREE dolby digital 5.1 movie/tv episode to 'play with' on with a selectable soundtrack option to allow you to check every option on your home cinema set-up without wasting £4-£5 every 48hrs. And I know the start up movie is said to be 5.1 but it lasts for a few seconds!!
2. A definitive answer on this issue
3. A difinitive LIST of movies and their soundtrack options, why does it take the pre buying screen to confirm/deny that the HD movie is indeed in 5.1, can't you use the same nomenclature as years and years worth of DVD covers, PUT Dolby Digital 5.1 and the little 6 speaker logo not just the double D's, which in DVD land usually just denote dolby stereo.
4. some administrator postings, I can't remember (apologies if wrong) seeing OFFICIAL responses in these forums, just loads of confused owners. And I remember a couple of years ago when my 80GB firmware update rendered my ipod dead, and it took WEEKS to find out how to fix it, which was a roll back until the new firmware was released.
I love 720p movies in 5.1 DD via HDMI, or rather I love the idea of them. It seems daft that to get it all as it should be I need to revert to component and optical{quote}I played a known DD HD film 'In Bruges' but no matter what could not pick up DD 5.1 via HDMI, my AV reciever Sony 2400ES (brand new model) just piccks up stereo{quote}
In Bruges - in 5.1 works fine on my ATV with it connected to my AV receiver via HDMI
{quote}The soundtrack worked beautifully when sent via optical in full DD 5.1{quote}
It seems that your HDMI input on your receiver has not been configured to accept 5.1. You may need to check the settings of the receiver.
{quote}I tried to select the 5.1 audio track via play/pause button which seemed like a great solution just in case both stereo and DD 5.1 were being sent via hdmi and confusing amp, but no selection option exists.{quote}
This option only exists in 2.3 if you have extra audio tracks (e.g Director's Commentary, Alternate Language). If you have the "default" 2 tracks of AAC Stereo and AC3 then the Audio tab does not appear.
{quote:title=james beresford-wylie wrote:} What would be handy Apple are:
1. A FREE dolby digital 5.1 movie/tv episode to 'play with' on with a selectable soundtrack option to allow you to check every option on your home cinema set-up without wasting £4-£5 every 48hrs. And I know the start up movie is said to be 5.1 but it lasts for a few seconds!!{quote}
However, no matter if it is a few seconds or not it still plays in 5.1. Again, my ATV to my receiver via HDMI flips over to 5.1 when playing the startup movie, back to Stereo when negotiating the menus then back to 5.1 when i play a movie
{quote}2. A definitive answer on this issue{quote}
Would be nice as it has affected a lot of people
{quote} 3. A difinitive LIST of movies and their soundtrack options, why does it take the pre buying screen to confirm/deny that the HD movie is indeed in 5.1, can't you use the same nomenclature as years and years worth of DVD covers, PUT Dolby Digital 5.1 and the little 6 speaker logo not just the double D's, which in DVD land usually just denote dolby stereo.{quote}
I have plenty of DVD's where the Double D logo is shown and then right after it the words: Dolby Digital. Anyway, head on over to www.appletvjunkie.com if you want a list.
{quote:} I love 720p movies in 5.1 DD via HDMI, or rather I love the idea of them. It seems daft that to get it all as it should be I need to revert to component and optical{quote}
Again, no issues here with 5.1 over HDMI. You say you have a brand new receiver - perhaps the settings are not quite right on it to accept 5.1 over HDMI. Just a thought.
I can't see how a "known' film that plays in 5.1 over Optical but does not over HDMI be a problem for Apple. It's not like they can add "Do not send over HDMI" flags.
Yes, there is a big thread on AC3 not working with the 2.3 update, but that is down to the lack of AAC track on peoples own converted movies, and nothing to do with it being sent over Optical or HDMI. I don't believe Apple would be missing the AAC track on a movie they rent.
Cheers -
I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple
The posted did what this said:
How to report an issue with Your iTunes Store purchase
The link includes the statement:
"The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours."
Applelover1 wrote:
Usually Apple won't respond, instead they will just fix the problem you have suggested if it is a problem that persists in other user's computers. What problem did you report? Did you ask for them to respond? -
Really disappointed with the answerable from Apple
Hi Imobl
What is the meaning of " you may even be getting a new one
rather than a refurbished one - but there is no way for you to tell which
it is. " ? This answers definitely misleads the customers of making them feel that they could get a new one but 99.99% absolutely not.
Another unacceptable answer from you is "Not a bad deal for a used iPad. " what is that mean? I pay the price of a brand new iPad just for six months then a quality problem accursed that Apple can fix it now i was told that i have to accept a replacement of a refurbished because that is the policy of Apple. Does that policy protect Apple rather than their customers?
Really disappointed with the service and irresponsible answer of such a big company like Apple , better think of another brand name in the future.First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you
-
I have been going round in circles, trying to resolve this
I bought the MPEG2 component from the Apple UK store on 4th July 2010. I still have the email and the order number but they are no use to me because it is more than 180 days since I ordered this from them.
My operating system got corrupted and I had to do a clean install, then a return of the relevant files, folders and applications from my Time Machine. With that should have been my MPEG2 component for QuickTime Pro but it refuses to register.
I need it to convert my videos taken on my older video camera, which is a Sony, using mpeg2. I cannot look at any of these videos any more, which is deeply irritating. Still lots of editing to do.
I think it is a bit off if I have to buy it all over again
Any ideas?
Mac OS X 10.6.8
Quick Time and Quick Time 7I still have the email and the order number but they are no use to me because it is more than 180 days since I ordered this from them.
The registration cade is contained in the email Apple sent you on purchasing. -
Constant hard freezes and no answers from Apple (Macbook Pro mid-2012)
Hi.. I'm new here and posting this in desperation. I've been to the Genius Bar 3 times, and been on the phone with Applecare support twice now to try and troubleshoot the hard freezes happening to my computer. In the store, on the 1st occassion they ran some tests, the 2nd time my fan had stopped working so they replaced it. The third time they ran hardware testing overnight (which passed) and ran software testing and told me I had third party software called 'Gatekeeper' that might be causing the problem which they said they removed and reinstalled the OS X. I looked up Gatekeeper only to find out its part of the OS X which I found really confusing. None of this has stopped the crashes (hard freezes that require manually shutting down) and which happen intermittently (3-4 times a day).
I'm wondering if the next step now is to format my hard drive and do a clean install? I have a case number open with Apple customer support now, but they basically say I need to bring it back in for more testing...which is quite difficult considering I'm pressed for time and writing term papers at the moment and basically need my computer (and yes I have all my important files backed up).
Here are my last two kernel logs. Any help is much appreciated!
Thu Apr 11 17:07:34 2013
panic(cpu 2 caller 0xffffff800524388d): "zalloc: zone \"\" empty."@/SourceCache/xnu/xnu-2050.22.13/osfmk/kern/zalloc.c:1761
Backtrace (CPU 2), Frame : Return Address
0xffffff80838d3cb0 : 0xffffff800521d626
0xffffff80838d3d20 : 0xffffff800524388d
0xffffff80838d3e00 : 0xffffff800523d35c
0xffffff80838d3e30 : 0xffffff8005558edd
0xffffff80838d3e60 : 0xffffff800555945f
0xffffff80838d3ea0 : 0xffffff8005558c89
0xffffff80838d3f00 : 0xffffff800555976c
0xffffff80838d3f50 : 0xffffff80055e063a
0xffffff80838d3fb0 : 0xffffff80052cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000005000000
Kernel text base: 0xffffff8005200000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 8855382461912
vm objects:14602336
vm object hash entri:2076720
VM map entries:2051600
pv_list:5529600
vm pages:72233856
kalloc.64:6152192
kalloc.128:3887104
kalloc.256:2027520
kalloc.512:1933312
kalloc.4096:1929216
kalloc.8192:3358720
ipc ports:1636800
vnodes:16507128
namecache:7025760
HFS node:21840864
HFS fork:6643712
buf.4096:1671168
buf.8192:122871808
ubc_info zone:3734424
vnode pager structur:2076720
Kernel Stacks:1933312
PageTables:31158272
Kalloc.Large:12392309
last loaded kext at 356342490204: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f86e7d000, size 229376)
last unloaded kext at 389827949503: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f86e6f000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Interval Since Last Panic Report: 277722 sec
Panics Since Last Report: 1
Anonymous UUID: A31E45CB-FCFE-5C04-65FE-507480882F34
Thu Apr 11 09:41:55 2013
panic(cpu 1 caller 0xffffff80302b7e95): Kernel trap at 0xffffff80302676ed, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000055b4505f, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff803ba09620, RCX: 0xffffff803b9a2e70, RDX: 0x0000000000010000
RSP: 0xffffff80a310b360, RBP: 0xffffff80a310b4a0, RSI: 0xffffff803ba19620, RDI: 0xffffffffffffe000
R8: 0x0000000000000000, R9: 0xffffffffffffffff, R10: 0x0000000000000010, R11: 0xffffff80a310b7b8
R12: 0xffffff803ba09620, R13: 0xffffff80329b5e80, R14: 0x0000000000000000, R15: 0xffffff80329b5e90
RFL: 0x0000000000010203, RIP: 0xffffff80302676ed, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80a310b000 : 0xffffff803021d626
0xffffff80a310b070 : 0xffffff80302b7e95
0xffffff80a310b240 : 0xffffff80302cd4dd
0xffffff80a310b260 : 0xffffff80302676ed
0xffffff80a310b4a0 : 0xffffff8030282b24
0xffffff80a310b560 : 0xffffff8030290c6c
0xffffff80a310b580 : 0xffffff8030327393
0xffffff80a310b670 : 0xffffff80304f98cf
0xffffff80a310b700 : 0xffffff8030310d5d
0xffffff80a310b750 : 0xffffff80303086a6
0xffffff80a310b800 : 0xffffff8030308564
0xffffff80a310b840 : 0xffffff80305546d9
0xffffff80a310ba80 : 0xffffff8030553d93
0xffffff80a310bf50 : 0xffffff80305e063a
0xffffff80a310bfb0 : 0xffffff80302cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000030000000
Kernel text base: 0xffffff8030200000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 2298630421057
last loaded kext at 266105022872: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb1e6f000, size 65536)
last unloaded kext at 546050662848: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb1e6f000, size 57344)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f41
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7I did not mean to suggest that memory replacement is THE solution. But if you want more memory anyway, replacing the memory would fix it if this were a memory probelm.
Memory problems are hard-to-find. It may take a week of overnight testing and still come up empty.
One old technique I have used when stuck is to swap the two memory modules with each other. This sometimes changes the symptoms enough to catch the problem. Sometimes not. -
3 issues after trying everything posted here. Issue 1) Garageband 4.1.2 quits every time I try to open it as a new project. The only workaround I found is to take one of the demo songs, open it, strip out all the tracks, then save it as a "Template" and open Garageband from the template when I need to start a new recording. Issue 2) I try to import a midi file in GarageBand and it disappears instead of loads everytime. Issue 3) I just recently installed Addictive Drums. They don't open in GarageBand at all. XLN Audio says it's an Apple problem. Not a real good answer. After all it was promised to be, GarageBand seems to be turning into more of a problem than the upgrade to iLife '08 is worth.
I tried the preference file removal trick, tried re-installing iLife'08, every up-date for iLife'08, repaired permissions (with Disk Utility, Drive Genius), disconnected each Firewire device one at time and try to open again, disconnected the USB devices one at a time also, get all the up-dates for any external devices (T.C. Electronic Konnekt 24D, Alesis Axiom controller), made sure all the files were where they are prescribed to be, even disconnected the Summit Audio tube mic pre, ran the Fire wire devices into the on-board firewire ports instead of an external port. Am I missing anything?
-
2 Different Answers From Apple
My Ipod was on repair @ Apple. I called once and the guy said I'm getting a replacement. Then I called again and said I was getting the same one. Who do I trust??
jenniferfromescanabaHi,
What was the time interval between the two calls? Maybe Apple was going to give you a new iPod but had yours fixed by the time of the second call.
Hope this helps!
---likeabird---
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