HELP Can we speak to a person who understands what...

Question

Have updated this post. Please someone help.
We are trying to get through to a person prefreably in the UK to sort out a phone bill mess by shockingly BT. It amazes me that the biggest telephone company in the UK can't acctually speak to a human being on the phone.
I used to work in call centres and know how they work, outsourcing to me is just a big rip off!
My wife has spent over an hour on the phone trying to sort this out.
We made a payment of £75 and set up a monthly payment, we have a recipt via email for this, however today when we try to make an outgoing phone call we are transfeared to BT. WTF to say the least we are so angry that when you try to sort this out to either get the line back on or have my money back which in my opinionn BT have now stollen from me.
Can somebody please respomd and help with this matter.

Answer 1

It sounds to me like both of you are being affected by a similar problem, the call center people in UK and india can only go by what training and information they have infront of them.
i.e. The computer says No.
It is more than likley that the people you are speaking to see something completely diferent on their systems than what is actually going in, if you are speaking to someone who only follows their 'script' (and i have had the same experince from UK people as well as India) ask to speak to a manager or someone who will look beyond the screen infornt of them.
Or try the moderators on this forum, previous posts seem to have got a good result. Contact them and link back to this post.
Always be polite as getting angry with someone who is following a script will only frustrate you more and is likley to get your call cut off.
Goodluck