Help cannot be displayed because no help context ID was passed
Hi Guys,
When I click Help icon from HRMS 9.1, I got the below error.
"Help cannot be displayed because no help context ID was passed. To view the PeopleSoft Online Library, click here."
I can access PeopleBooks PSOL by http://webserver:port/PSOL/hrms/eng/index.htm correctly. Did someone run into this error before?
Thanks,
Bob
I've generally found this to be a problem with the URL you are using, in particular the case of the URL parameters, for example:
The following URL will work for PeopleTools PeopleBooks
http://hostname.domain.com:port/PSOL/htmldoc/f1search.htm?ContextID=MESSAGE_CATALOG&LangCD=ENG
Howe the following URL wil give you the help cannot be displayed because no help context ID was passed:
http://hostname.domain.com:port/PSOL/htmldoc/f1search.htm?contextID=MESSAGE_CATALOG&LangCD=ENG
Note that in the example that works the parameter is ContextID and when it fails the parameter is contextID (lowercase C).
This URL should be set up the in the appropriate web profile as the Help URL.
Note that you can also use the Oracle hosted PeopleBooks (although they are slower) for context sensistive help. Instructions are here:
http://tahiti.oracle.com/pdf/EnablingtheHelpLinkfromApplicationPages.pdf
For example the above can be tested using the following URLs for PeopleTools 8.50 PeopleBooks:
Works: http://download.oracle.com/docs/cd/E15645_01/pt850pbr0/f1search.htm?ContextID=MESSAGE_CATALOG&LangCD=ENG
Errors: http://download.oracle.com/docs/cd/E15645_01/pt850pbr0/f1search.htm?contextID=MESSAGE_CATALOG&LangCD=ENG
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