Help for download photoshop .

good morning I'm a new client . I have some problem to download  photoshop ... adobe creative cloud continue to inform me , that it's not possible! don't read my account so a client but so a closed period of test.

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Do you see a specific error number when trying to download?

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          From: Pat Willener <[email protected]>
    To: kathryn kramar <[email protected]>
    Sent: Saturday, January 3, 2015 10:56 PM
    Subject:  help for downloading/installing PSE13 with window 8.1?
    help for downloading/installing PSE13 with window 8.1?
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