Help getting"use itunes to restore" error message
I connected my ipod to my friends computer to copy a program i had on their to his computer and i then i take my ipod out and get the "connect to your computer use itunes to restore: error message. I know i can just restore it im not going to do that becasue it would be the third time doing so. I get a error with the ipod software but when the ipod updater program comes on the only option is restoring. So i am wondering is there a way to reupdate the software? if not is there any other solutions not involving reformatting the whole ipod.
Thanks in advance
hey kurtis,
seems like you and i were having the exact same problem. i took mine to an apple service centre today. the guy said if he can restore it in store it'll cost me $44- for a service fee if not he'll send away for a replacement iPod for free as it is under warranty.
got 10 mins down the road and recieved a SMS from the apple account saying it couldnt be restored and therefore had faulty hardware or the like and so i should be recieving the new one friday.
i recommend if you're still under warrenty (you can check by entering the seriel # on the back of your iPod somewhere on this site) that you follow my lead, even if they fix it in store $44 is better than $450.
cheers!
min
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also i cudnt find any POST new TOPIC button on these forums, kindly help me in tht regard too...
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Okay so I have an 80 gb IPod classic. Not sure what generation it is, but I've had it for about 6 years. It has all my music on it, some that I cannot get back unfortunately. I cannot remember the last time (if ever) that I voluntarily backed up the IPod. Now out of nowhere after it being fine, I am getting the message "Use Itunes to Restore" over & over again. I know doing this will wipe away all of my songs, and I don't want that because I can't get a lot of them back. (The first 3 years of having my ipod I used a desktop that has since crashed)
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My question is, does anybody know if there is a way for me to back up my iPod, and then do the restore? I've tried a hard reset and everything, but it just brings me back to the message about restoring. Please help in any way you can! -
Use itunes to restore... I CAN'T! help please
hi.. i've been at this for hours and i can't solve anything.. while my ipod was actualizing.. all of the sudden.. the screen shows.. do not disconnect.. and it went black.. so i reseted it.. and instead of .. "working".. another screen shows up that says.. "use itunes to restore".. so i pluged it in.. and nothing happened.. nothing ricognizes it.. not itunes.. and updater says.. can't mount ipod.. what can i do??
My Problem iz rather weird nd strange. about a month back, my 2GB nano just freezed due to no apparent reason. i used the hold-menu-and-centre-key strategy to reset it and the next screen said somthing like USE ITUNES TO RESTORE. i connected it thru my USB cable to my PC and i tunes wudn't recognize it. then i used the updater which said can't mount iPOD. i then checked ur forums and tried tht manual disk mode to format it in my PC. but on right clickin on
iPOD(which shows as REMOVABLE DRIVE), nothing happens. no format screen iz displayed. but somehow trying again and again and restarting and shutting down the ipod service solved the matter. for testing, i copied one song with couple of photos in it. it worked reallly fine until i
formatted my pc.
I re-did the partitions, reinstalled the windows
and every software. then i downloaded the latest iTUNES(7.0.2) from apple's website. ripped a few cds on my pc, then opened iTUNEs to copy more music in my iPOD. just after the copy started, iTUNES gave error which had something to do with the transfer. i unpluggged my iPOD
after ejecting frm iTUNES and found the same freaky error (USE ITUNES TO RESTORE) again. as i had tackled thru this error earlier, so i repeated the same procedure but with latest iTUNES this time. i had to download the latest iPOD updater(1.3 i guess) too as it is not included in iTUNES.
and after every step, it is still giving the same error over and over again. i hav another pc which iz using the same windows with previous iPOD updater and iTUNES. that updater givez errors like CAN'T MOUNT iPOD,FIRMWARE UPDATE FAILURE, etc. and also hangs sometimes. and even if it
restores, the iPOD never restarts. when i use my other PC with newer iTUNES and new windows on it, it givez errors like UNKNOWN ERROR, etc. also after restoring, the iPOD restarts and shows the same USE ITUNES to RESTORE error. main probelm i m facing in restoring process thru disk mode iz tht whenever i right click on the iPOD in my COMPUTER, there r 99% chances that it wont show any format dialogue at all (even if the iPOD service isn't running)
kindly help me az i m tooo much fed up of this thing. i mite smash the nano onto my computer screen if nuthin helps :S
kindly reply soon. please note tht the country i live in doesn't giv support for iPODs and i received this product as a gift about an year back and has been working fine ever since (except last two times) also i cant afford to send it bak to UK or something like tht. so online
help wud b much appreciated...
also i cudnt find any POST new TOPIC button on these forums, kindly help me in tht regard too...
THANKING IN ANTICIPATION
P.S. i've tried it three different PCs with frsh installations. so suggest me something different also drive letter can't b changed for iPOD in disk manager.. -
When i turn my ipod on it said use itunes to restore......
when i turn my ipod on it said use itunes to restore. SO i downloaded the new itunes (7.2 i think) and when i pluged ipod in it said ipod in recovery mode restore before use in itunes for sumthin like that... so i did that and at the end it said error occured (1413)...so im like ***...anyways iv ran out of ideas of what to do. and iv used my ipod before and one morning it didnt work...so yeah please help me!!!!
My Problem iz rather weird nd strange. about a month back, my 2GB nano just freezed due to no apparent reason. i used the hold-menu-and-centre-key strategy to reset it and the next screen said somthing like USE ITUNES TO RESTORE. i connected it thru my USB cable to my PC and i tunes wudn't recognize it. then i used the updater which said can't mount iPOD. i then checked ur forums and tried tht manual disk mode to format it in my PC. but on right clickin on
iPOD(which shows as REMOVABLE DRIVE), nothing happens. no format screen iz displayed. but somehow trying again and again and restarting and shutting down the ipod service solved the matter. for testing, i copied one song with couple of photos in it. it worked reallly fine until i
formatted my pc.
I re-did the partitions, reinstalled the windows
and every software. then i downloaded the latest iTUNES(7.0.2) from apple's website. ripped a few cds on my pc, then opened iTUNEs to copy more music in my iPOD. just after the copy started, iTUNES gave error which had something to do with the transfer. i unpluggged my iPOD
after ejecting frm iTUNES and found the same freaky error (USE ITUNES TO RESTORE) again. as i had tackled thru this error earlier, so i repeated the same procedure but with latest iTUNES this time. i had to download the latest iPOD updater(1.3 i guess) too as it is not included in iTUNES.
and after every step, it is still giving the same error over and over again. i hav another pc which iz using the same windows with previous iPOD updater and iTUNES. that updater givez errors like CAN'T MOUNT iPOD,FIRMWARE UPDATE FAILURE, etc. and also hangs sometimes. and even if it
restores, the iPOD never restarts. when i use my other PC with newer iTUNES and new windows on it, it givez errors like UNKNOWN ERROR, etc. also after restoring, the iPOD restarts and shows the same USE ITUNES to RESTORE error. main probelm i m facing in restoring process thru disk mode iz tht whenever i right click on the iPOD in my COMPUTER, there r 99% chances that it wont show any format dialogue at all (even if the iPOD service isn't running)
kindly help me az i m tooo much fed up of this thing. i mite smash the nano onto my computer screen if nuthin helps :S
kindly reply soon. please note tht the country i live in doesn't giv support for iPODs and i received this product as a gift about an year back and has been working fine ever since (except last two times) also i cant afford to send it bak to UK or something like tht. so online
help wud b much appreciated...
also i cudnt find any POST new TOPIC button on these forums, kindly help me in tht regard too...
THANKING IN ANTICIPATION
P.S. i've tried it three different PCs with frsh installations. so suggest me something different also drive letter can't b changed for iPOD in disk manager.. -
My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes. I have the latest version of iTunes. Windows has all the most recent updates too. I can reset the iPod, but the message to Use iTunes to restore comes back and I am stuck.
Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help -
IPOD ERROR MESSAGE: Connect to your computer. Use Itunes to restore.
Whenever I turn my ipod on after its been off for a few hours the screen displays "Connect to your computer. Use Itunes to restore" and then goes blank. I turn the ipod back on again and it appears to work normally but the battery is showing close to zero even though it has been freshly charged!
I have restored the ipod several times as it suggests but this does not get rid of the error message. Is my ipod screwed? I'm surprised there are very few posts on this topic too...
I have a 30Gb ipod video running v1.2.1I just found this support document which explains the issue exactly.
http://docs.info.apple.com/article.html?artnum=303915
Looks like a visit to Regent St is needed.
The reason why I am surprised about the lack of posts on this topic is that I can't believe my issue is so unique. Surely out of the millions of ipod users out there this exact same issue would have been reported more frequently. -
OMG. All people who get the message "use itunes to restore", click here!!!
ok, this may not work for you, but it worked for me!
by the way, i discovered this on my own, no thx to anyone else.:P
ok, when it says that use itunes to restore"uitr, as ill call it", plug it into ur comp.
ok, now, itll say to restor the ipod, blabla, then click restore, and the message that pops up, DONT CLICK OK YET!!!!!
it totally messes it uP!!!
instead, look at ur ipod screen. u should(hopefully), see a screen with the apple, and a little bar at the bottom that is filling up. wait till it fills up, then the screen will flash and whatnot, and then, when something happens, u will click ok. itll revert to factory settings and all, but u just have to sync ur ipod, and the music will go back in.
FOR THOSE OF U WHO R WORRIED ABOUT LOSING UR MUSIC, DONT WORRY, IT WONT BE LOST, U WILL STILL HAVE IT, TRUST ME COMPLETELY.
DO THIS B4 CALLING APPLE, THEY WILL NOT BE ABLE TO HELP U LIKE I AM, TRUST ME....I CALLED THEM:p LOL.
:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D
have a nice day!:)
Windows XPIs this a recurring problem with you're iPod? I have a 2nd Gen. Nano, hardly used, maybe twice and this has happened 3 times to me already. I get it to work and then at some point it happens again. How are you handling it or are you just dealing with the problem?
Dell Windows XP -
I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with repeated prompts to restore phone. Now phone w/screen with iTunes symbol and USB cord can't use. It appears the phone has been restored, but I cannot activate it.
I disabled my anti-software, iTunes and computer software (microsoft vista) are both up to date, I restarted the computer several times. My usb ports are working properly. I followed the troubleshooting suggestions from apple.yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.
Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W. -
my ipad 3 is stuck in the "connect to itunes" mode. whether i restart or try to restore. when i try to restore itunes gives an error message saying an unknown error occurred (-1). any help.
That error sometimes indicates a hardware problem. See 2nd link below.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
iphone disabled, tried to use iTunes to restore, but iTunes gives error message (0XE8000084). How to restore iPhone?
Try here = http://support.apple.com/kb/TS3221
-
ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???
Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
HT4061 Help with Restore error message "An unknown error has occurred (2006)"
My iphone 4s stopped working suddenly today - I have tried to restore it but am getting an error message every time that says "An unknown error has occurred (2006)" - does anyone know what I can do please?
Hello Miranda,
The following article contains information that may help get your iPhone restored.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
All the best,
Allen
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