Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

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  • When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes.  I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge.  Help?

    When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes.  I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge.  Help?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Refurbished iPod touch 3rd gen won't start.  Just got it today to replace my broken one. It freezes at the screen with the apple logo, then flashes off and tries to restart again. Help,

    Refurbished iPod touch 3rd gen won't start.  Just got it today to replace my broken one. It freezes at the screen with the apple logo, then flashes off and tries to restart again. Help!

    I have tried holding the power home button but all that does is turn it off. When I try to start it again it goes into the same loop.

  • I tried to reset my Iphone 5 from the phone and not a computer.  I have had a blank screen with the apple logo and a full progress bar for over an hour.  I cant turn my phone off because the button on top is not working.

    I tried to reset my iphone 5 from the phone and not a computer.  I have had a blank screen with the apple logo and a full progress bar.  I can not get my phone to restart.  What can I do?

    Sorry i meant iOs5 to ios 5.0.1

  • On start up i just get a grey screen with the apple logo-this has suddenly started happenin. Please help?

    on start up i just get a grey screen with the apple logo-this has suddenly started happenin. Please help?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • How do I fix a initializing problem with my macbook pro? I only get to the blank screen with the apple logo and the "processing something"sign... it just doesn't start the system....

    How do I fix a initializing problem with my macbook pro? I only get to the blank screen with the apple logo and the "processing something" sign... it just doesn't start the system....
    Please help
    Marcelo

    If there is no loading bar, it's usually a problem with a third party kext file in OS X itself.
    You can press the power button down to force a hardware shutdown, then reboot holding the shift key down on a wired or built in keyboard, this will disable them and you go around and update your third party software.
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    Most commonly used backup methods
    Sometime that won't work and you need to do more
    ..Step by Step to fix your Mac

  • My ipod touch is not recognized on itunes and will not turn on or give me the battery sign. I have tried toubleshooting it by holding down the home button and the sleep/wake button, but it doesn't work. What do I do to fix it?

    My ipod touch is not recognized on itunes and will not turn on or even give me the battery sign that it is dead. I turned it off and it won't turn back on now. The screen is completely black and won't do anything. I have tried charging it over night and nothing happened. It was never near water. I have tried troubleshooting it by holding down the home button and the sleep/wake button, but nothing happened and it didn't work. What can I do to fix it?

    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    For Mac
    http://support.apple.com/kb/ts1591

  • My iPhone 4 isn't turning on, only showing the black screen with the apple logo...HELP!!!

    My iphone 4 was working fine, I went to check the time & it was off & wouldn't trun back on.  I've tried restarting it, then tried to restore it and neither are working.  I'm getting an error message from iTunes saying "The iphoned could not be restored. An unknown erroe has occured (21). "  I am on a PC and my itunes is up to date.  This has never happended before & I wasn't using an app or really even my phone when this happened.  If there are any other solutions please let me know.  I'm not going to be able to get to a service person for a couple of days.  Any help would be useful.

    put the iphone into recovery mode by
    1. Hold the power button until Iphone shows logo then hold down home button make sure iphone is connected to the computer.
    2. The computer will do the rest if it doesn't connect to the computer then these steps are useless but u can still try

  • Since updating to 5.1, my phone will not turn off or on.  Black screen with white apple icon.  Any idea how to fix?

    I don't know if I have a 4 or 4s. 

    The latest version is 5.1.1. If you are trying to update to 5.1 that is your problem; it can't be done.
    As your phone is "stuck" follow the steps here: http://support.apple.com/kb/HT1808
    It doesn't matter if you have a 4 or 4S, but you can easily check by entering its serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Macbook starts up with chime  then white screen with grey apple logo and spinning gear appears and continues to spin

    Help,  Turned on MacBook Pro this morning and just get a white screen with grey apple logo and spinning gear.  Cannot access desktop.

    Computer starts up in Safe boot by holding down the shift button.   But when I go to restart the same thing happens.  What should I do?

  • I have reset my ipad using General Reset Erase All Content and Settings. And now it will not boot. All i see on screen is the Apple logo. What do i do?

    I have reset my ipad using General > Reset > Erase All Content and Settings. And now it will not boot. All i see on screen is the Apple logo. What do i do?

    When you restore, you can restore to factory settings or to a backup. Restoring to factory settings removes everything and takes you back to out of the box status and you start all over again. Restoring from your backup will replace all of your app data, bookmarks, email settings and things like that. You still may need to sync all of your purchased apps and music, photos and so on back to the iPad.
    I assume you want to restore from your backup to put all of you data back on the device so connect the iPad to your computer, launch iTunes, right click on the device name on the left side under the devices heading and select restore from backup. After you restore from your backup, make sure that you sync all of your other content with iTunes.

  • Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore.  Now I have a black screen with the Apple logo and the circle lines.  None of the buttons respond. Help, please!!

    Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore.  Now I have a black screen with the Apple logo and the circle lines.  None of the buttons respond. Help, please!!

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Maybe this will let the iPad reboot and then you may need to restore again but see if this helps to start the iPad first.

  • HT3964 I am not able to reboot my Mac desktop. When I switch on the Mac, I get a white screen with the Apple logo and the little wheel below that goes round and round but the computer refuses to boot.

    Hi, I am not able to reboot my Mac desktop.
    When I switch on the Mac, I get a white screen with the Apple logo and the little rotating circle.
    The system refuses to boot.
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    Marcus

    We need to get you moved. This forum is for mini-tower Macs built between 1998 and 2005 and doesn;t get as much traffic ("eyeballs on the problem") as the forums for newer Macs.
    Please do "About this Mac" from you Apple menu and tell us what that says for "processor" and Mac OS version. Looks like this:
    or this for later Mac OS versions:
    With that we can figure out which of the two iMac forums you need and get the Hosts to move your post.

  • My MacBook Pro will not start. When I started it goes to a gray screen with the Apple logo and has the spinning dial. When I started in safe mode it will not start. In safe mode it as an error message that says MacBook Launch_msg():Socket is not connected

    My MacBook Pro will not start. When I started it goes to a gray screen with the Apple logo and has the spinning dial. When I started in safe mode it will not start. In safe mode it as an error message that says MacBook Launch_msg(): Socket is not connected

    If running 10.7 or later hold down Command-R at Startup.
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    Report any error messages.

  • TS3274 MY IPAD screen is unresponsive. I tried to reset by pressing the power button for a long a few seconds but it is not responding either.

    MY IPAD screen is unresponsive. I tried to reset by pressing the power button for a long a few seconds but it is not responding either.

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
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