HELP!!!! HP Officejet 6500A Plus e-All-in-One Printer - E710n - will not stay online

I have 2 desk tops a net book and a lap top connected to it and all test printed fine and then after a period of time the printer goes off line and then it will not work.  I can restart the printer and it still will not work.  The router does not even "see it" although it can ping it...???  I have reinstalled software and restored factory settings... I tried saving the IP that did not help.  It is brand new and I checked and it has the most recent firmware updates.  I have run network test reports and all is fine.  I tried an HP print diagnostic and it can't see the printer.  I got it to work temporarily after completing a router reboot, but now that is not working either.  I just bought this today and I have spent the last 5 hours researching and troubleshooting.  I am not overly tech savvy and I have exhausted my knowledge base and the info suggested on blogs and fix it sites. 
I was replacing my hp all in one wired printer that the print head just went out on after only a little over a year.  I don't know if I need to return this printer or if there is a magic fix??? Please help! 

You can refer to the link below for the paper sizes and types supported by this printer here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
I work for HP.

Similar Messages

  • HP update HP Officejet 6500A Plus e-All-in-One Printer-E710n multi fails @ 96%Z

    HP Officejet 6500A Plus e-All-in-One Printer - E710n
    Windows Vista
    HP is trying to update my HP Officejet 6500A Plus e-All-in-One Printer - E710n w/ "HPZSetup.exe & multi fails @ 96%
    Errors:
    HP-PhotoSmart All-In-One Series "Error" "wStub" "2229580"
         Same message appeared multiple times with new numbers: 459624; 525134; 328216
    I am on WIFI but system always shows me on USB.  I thought maybe that was the problem so I connected by USB. No Help.
    I assume this is an update??  HP is insistant and keeps sending me this update which alwaysends in FATAL ERROR at 96%
    Next steps??  Thanks JLM_JR
    This question was solved.
    View Solution.

    No Problem. Is everything working now or this tool only removed the HP software? If so, then try downloading the full feature software to see if this fails or not here. Please choose your correct operating system; Either 32 bit or 64 bit. I will be looking forward to hearing from you.
    I worked on behalf of HP.

  • HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

    We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
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    I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

    Disable Bitdefender altogeher and try again.
    Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
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    I am employed by HP

  • Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

    Hi,
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    When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on  the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
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    I was able to resolve the problem.
    I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself. 
    The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
    It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

  • HP OfficeJet 6500A Plus e All in One Printer E710n-z

    I have the HP OfficeJet 6500A Plus E710n-z series for All-In-One Printer.  I lost my driver software disk together with the PC computer that had the  software driver installed in it.
    I now have the Printer and my current PC ( which is using Wins 7 Home Premium 64-bit Operating System).
    I have found the download link for the driver software from HP website and from the internet.Each time I download the driver software, there was a "cancel" or "unable to proceed" message at the almost end of the download process. I was told to "retry".
    My humble request is to have the driver software files so that I can install the driver and operate the printer. My PC is functioning as it can detect correctly the Printer with its correct name and model.
    I donot know the problems. Is it a virus?
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    Since you have 10.10, you will first need to install this: HP Printer Drivers v3.0 for OS X. With that installed, follow the steps to add a printer here: Installing Your HP Printer Driver and Software for Mac OS X.
    Cheers,
    JERENDS
    I work on behalf of HP
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  • Officejet 6500A Plus e-All-in-One Printer - E710n Sharing without a homegroup

    Hi,
    I have a HP netbook DV7 with Windows 7. A Dell 15R 5520 (the last of the netbooks) with Windows 7 and a HP 6500A all in one printer. I would like to use the printer on both computer wirelessly without creating a homegroup. Is this possible? If so I would appreciate any help on the setup.
    Thanks!

    Hi,
    As long as printer is connected to a router and has a valid IP address, computers connected to the router will be able to access the printer even if there 2 or more computers connected to the router.
    Please refer following link for more info.
    http://www.hp.com/global/us/en/wireless/printer-setup-help.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • HP Officejet 6500A Plus e-All-in-One Printer - E710n, Driver cannot download

    The driver stops downloading part way. Tried many browsers

    joshuawkj,
    I am sorry you are having an issue with downloading the drivers. I would check with your Internet provider since this seems to only be happening on your PC. Your Internet could be dropping the connection, if even for a millisecond or a few seconds. Any drop in connection can cause downloads to fail.
    I hope this helps
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  • Will my hp officejet 6500a plus (e-all-in-one printer - e710n) be able to handle 14pt C2S paper?

    I'm just wondering if my printer will be able to handle that thick of paper without ruining the quality of the print.  I've been trying to find the paper thickness limitations for this printer but I can't seem to find them anywhere.

    You can refer to the link below for the paper sizes and types supported by this printer here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
    I work for HP.

  • IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5

    IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5?

    Anthoulla wrote:
    ... Do u have any suggestions....?
    Yes. These days I prefer Brother printers. They appear to have engineered their printers with AirPrint as well as OS X compatibility from the start, unlike certain others who appear to have included it as an afterthought.
    Brother's models are inexpensive, their ink is also inexpensive and lasts a long time, and their photo quality is at least as good as HP's. They have a two year warranty and lifetime free technical support with people who understand Apple.
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    If you require AirPrint compatibility, or if there is any possibility you may need it in the future, limit your search to printers that specifically indicate AirPrint compatibility.
    Brother™ Monochrome Laser Printer and All-in-One models now support AirPrint.
    Brother™ Color Inkjet All-in-One units now support AirPrint.
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  • HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.  I would like to have a custom size to work with a card making program.

    Can you help me out?
    I have an HP Officejet Pro 8600 N911a
    When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
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    I am running OS X Yosemite 10.10.
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    I searched for 9800, but there is no HP printer with that number in the options.
    I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
    I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
    Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
    Selected File > Page Setup from menu
    Under the Paper Size drop down menu, I selected manage custom size.
    - Click + to add a paper size
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    - Double-clicked Untiled in the custom size list and rename the size as Receipt
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    - Click OK
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    Thank you. 

  • HP Photosmart Plus e-All-in-One Printer B210e Does Not Print Through Wireless

    I am using Mac OS X 10.7.3 on a wireless connection. I went to print, HP Utility gave me the following error message:
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    To avoid damage, use On button to shut down. Do not unplug the power cord or turn off the power outlet to shut down the device.
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    SthrnDixieCowgirl wrote:
    I don't know how to remove and add printers unless I had to format my hard drive for a completely different reason and reinstalled the printer that way.
    To remove the printer, open System Preferences > Print & Scan. You will see the HP in the Printers list. Click on it once to select it and then press the minus button under the Printers list to remove it.
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    SthrnDixieCowgirl wrote:
    I have heard other people have issues with 10.7.3 for other reasons and I should have waited until 10.7.4 came out before updating and I didn't and now there is nothing I can do to go back to 10.7.2
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  • Lj cm1415 All-in-One printer software will not install in Windows XP

    Have windowsxp and no problem with my printer and scanner, lj cm1415fnw, then the scanner stopped working.
    my IT guy uninstalled and now we can't install. Error message, does not support this windows software?
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    thanks Terry

    Hi Terry,
    Try installing the latest drivers below:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-85658-7&cc=us&dlc=en&lc=en&...
    As well ensure you have full administration rights to install the software, a such may appear due to insufficient permissions of your user account.
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    Shlomi
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  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
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    Hi,
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    BH
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  • What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

    1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
    2.-OS: Windows 7-64
    3.-No error messages
    4.-No changes have been made
    5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much  wasted ink .
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    Thank you. Luis Cuenca 
    This question was solved.
    View Solution.

    HI cuencaky,
    Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer. 
    This type of paper is known to work very well.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

    HP Officejet 8600 pro Plus  N911g  model # snprc-1101-01
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    Hi @Rodney88,
    Welcome to the HP Forums!
    I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
    According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
    In order to transfer the files to your computer, you will need an SD Card reader for your computer.
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    RnRMusicMan
    I work on behalf of HP
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