Help I itunes will not recognize my iphone or ipod. Trouble with USB driver, device not running in safe mode, and HDCP not supported.

Help! When I connect my iphone or ipod touch to my computer, windows recognizes my device but itunes will not. I can still see my songs, videos, and access the itunes store but my phone and itunes store have no connection so it does me no good. I have for 2 days now tried every trouble shooting method posted with no luck. I think I may have finally found a lead. My Apple Mobile Device USB Driver is showing up under portable mobile devices while it is supposed to be showing up under universal serial Bus controllers from my understanding? Also, while running my diagnostic report under itunes it also says itunes is not running in safe mode, it is not showing enabled in windows firewall (which it is checked), and the HDCP is not supported. I don't know what to do? I am in tears here, someone please help!!!

See Here for Device not recognised:
http://support.apple.com/kb/TS1538
Here for General Support:
http://www.apple.com/support/
This may also be helpful:
AMDS for Windows
http://support.apple.com/kb/TS1567

Similar Messages

PLEASE HELP! Itunes will NOT open

I've seen many posts with people saying their itunes will not open and gives an error message that says it has encountered a problem and has to close. Mine started doing this a couple days ago, and I believe it might have been after I updated either itunes or downloaded a Windows update.
I have tried probably everything and nothing is working. I have uninstalled and reinstalled itunes and quicktime (together and seperately). I've messed with msconfig, I've even tried reinstalling itunes from the cd that came with my ipod.
Someone please help!

hi Rachel!
At the moment I do not have quicktime installed. After messing with it so much, I gave up. But the message it was giving me was the same message itunes was giving me, saying it has encountered a problem and needed to close.
that would be the current problem. itunes won't run if you don't have QT on your system. (it will give you an "itunes has encountered a problem ..." message if you try to launch it under those circumstances.)
so let's try a standalone QT 7.0.4 reinstall again, taking a few additional precautions this time.
download and save a copy of the standalone QT 7.0.4 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if you get an error message on that install, let us know what it says. include error message numbers if you're getting any.
if the install goes through fine, check some things for us.
does Quicktime launch fine, or do you get an error message? if you get an error message, what does it say?
if your QT is launching fine, do you still get the "itunes has ..." message?
love, b

HELP! iTunes will not play music...

I recently had my hard drive replaced in my HP DV7 notebook. Im running windows vista (NOT by choice!!)
My laptop arrived with nothing installed. fortunatly I had backed up my iTunes library on my external HD. I reinstalled iTunes and all of a sudden a heap of music was dumped into my iTunes library
When I went to sync my iPhone 4 and my iPad1, the iTunes library was trying to override the music that was already on my iPad and iPhone. For some reason the music on my iPhone and iPad is different to that in my library, which I dont understand.
I have tried to bring the music from the iTunes backup over but nothing is working....
Also, none of my music in iTunes will play
I have googled and done everything I can find and nothing is working..... My music will also not play in windows media player either...
So my questions are: HOW can i get my iTunes library to be exactly as my iPhone and iPad are?
And
How do I fix my music so it will all play again?
I have turned off automatic updates and only do manual backups of the iPhone and iPad now as well as transfering my purchases manually but I am worried that when my iPhone is replaced next week, when I try to sync my new one, I may loose everything from my original iPhone backup (last backed up today)
PLEASE HELP!!!!!!!!!!

I could not update my windows drivers because my computer does not have Internet Exploder - I use firefox - and when I did finally find a place to access the different browser items, internet explorer would not download.
As for the drivers, according to the website, my drivers are way too out of date to update (they're from when I first purchased my computer back in 2003).
As for how I updated iTunes, apple update on my computer started automatically downloading it when i had itunes open the last time.
As long as I don't go to open itunes, music will play in musicmatch and realplayer and even through my DVD.
What it says is (and this is the last time it opened) it said something like: "iTunes is unable to open because the sound and audio drivers are missing". The other message that i got was along the lines of "iTunes will be unable to play because the sound and audio drivers are missing/damaged." and then it will open and you go to double click on a song and it doesn't even start playing.
I apologize if the message is not recognizable, but I had to unplug my computer and move it back home so it's been traveling this weekend and I cannot plug it in.

Help! Itunes will not install because it cannot access and HKEY

Error reads as follows:
Coult not open key:
HkeyLOCALMACHINES\software\classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
I ran regedit and found that this Hkey does not exist in the registry.
I just bought this Nano. Why won't Apple help me with the install. At this point I feel like taking this piece of junk back to the store and buying a piece of hardware that is not dependent on a piece of software that cannot even be installed.

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Please Help! Itunes will not transfer to ipod!

Hi!!!
The first time my ipod was loaded, someone else did it for me. Now I am doing it myself, and because i am computer illiterate, it will not work. I plug everything into my computer correctly, itunes opens, pulls up my playlist. My ipod symbol shows up on the left side of itunes, (does not flash red) says that I can disconnect it, but nothing has been put on my ipod (all of my previous songs are deleted too... which I know would happen)... what am I doing wrong???
Thank you all very much

You need a third-party program. That is included here:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

HELP* my iTunes will not open

when i try to open my iTunes this message comes up : iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. When i clock on To see what this error report contains it says Error signature
Appname: itunes.exe AppVer: 6.0.4.2 ModName: itunes.exe
ModVer: 6.0.4.2 Offset: 000773e9
what should i do to fix this problem?? i tried to re-install the itunes but still have the same ptoblem, please help me:\
Thanks

hi Scott!
the other main offender with codec packs is the Ace Mega Codec Pack. typically, when people install that one on a PC with a functioning itunes 6.0.x, people will start getting an "itunes has ..." on launch (because of the QT getting compromised).
back in the day, when i was doing some research on both the Ace and K-Lite mega codec problems (K-Lite 1.38 would make 5.0.x start claiming it had QT 6.5.2 installed), i noticed that both packages contained the QT 6.5.2.10 codecs. so the "theory" at my end of things is that this either installs an earlier version of QT on the PC (causing "multiple-QT" instability problems), or messes horribly with the existing QT 7.0.x on the PC in some manner that should not be discussed in polite company.
the first thing to try is a standalone QT reinstall. but there seems (to my eye) to be an increased risk of getting the 0x80040707 complication on the QT reinstall with these post-Mega-Codec-Pack cases. in that case, i usually end up giving my standard "compromised-QT-version-of-the-0x80040707" advice. normally seems to fix the QT problem (although people will sometimes then have to deal with separate error-message-free launch problems after that).
here's a link through to "compromised-QT-version-of-the-0x80040707" advice:
http://discussions.apple.com/message.jspa?messageID=1864007#1864007
love, b

PLEASE HELP! itunes will not start!

I just downloaded itunes 7.0 when it finished, it told me that itunes installation was not complete because Quicktime was a 7.0, and it had to be the 7.3 version.
I then went ahead and downloaded itunes 7.0 again....and everything was fine.
but now i can't open itunes! i keep clicking and clicking...please help! it's urgent!
thank you!

I had same problem. Installed Itunes 7, installation appeared ok and then I kept clicking on the icon and nothing would happen except I'd get more frustrated.
I uninstalled Itunes 7 thru add/remove programs. I tried uninstalling quicktunes, wouldn't let me. I then went to explorer, deleted the itunes and quick times folders. My music is located in my documents/my music so it didn't effect my music. Then I turned off my norton antivirus and re-installed itunes 6.0.5 which you can still find and download from itunes website.
Itunes 6.0.5 worked fine. I found those directions thru google and they work great.
I don't know how Apple will sell all those movies and games if they can't get itunes 7 working. I've told everyone I know to avoid it. They took a good system and screwed it up.
Good luck.

Need Help! iTunes will not load podcast!

Hi Everyone,
I'm close to killing myself here! I would really appreciate some help!
I created an Audio-Podcast (Fileformat: M4a) and wrote the xml file. Both files are on my public server!
When I open the xml file with Safari, the feed works! I can read all the info and I can download the file!
Conclusion: Files are there and working
I have even validated the feed on feedvalidator.org - checks out fine!
When I try to test my feed through iTunes /advanced/subscribe and put in the same address, (http://www.film.co.at/podcast/podcast1.xml) I get an error the this may be an invalid Podcast url!
If I enter: feed://film.co.at/podcast/podcast1.xml, I get an error that it was not possible to connect to the network!
Here the code of podcast1.xml:
<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0">
<channel>
<title>Junge Wirtschaft zu Gast bei...</title>
<link>http://www.jungewirtschaft.at</link>
<description>Die Junge Wirtschaft Oesterreich, in Kooperation mit dem Karriere-Kurier, präsentiert eine Serie von Audio-Podcasts mit dem Titel: Junge Wirtschaft zu Gast bei...! In jeder Episode findest du ein ca. 30 Minuten langes Interview mit einem herausragendem jungen Unternehmer oder Unternehmerin.</description>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Junge Wirtschaft Oesterreich</itunes:author>
<itunes:owner>
<itunes:name>Junge Wirtschaft Osterreich</itunes:name>
<itunes:email>[email protected]</itunes:email>
</itunes:owner>
<itunes:subtitle>Einblicke in das Leben und Arbeiten Junger, erfolgreicher oesterreichischer UnternmehmerInnen</itunes:subtitle>
<itunes:summary>Die Junge Wirtschaft Oesterreich, in Kooperation mit dem Karriere-Kurier, präsentiert eine Serie von Audio-Podcasts mit dem Titel: ...zu Gast bei:. In jeder Episode findest du ein ca. 30 Minuten langes Interview mit einem herausragendem jungen Unternehmer oder Unternehmerin.</itunes:summary>
<itunes:image href="http://www.film.co.at/podcast/JWLogo_Podcast.jpg"/>
<itunes:category text="Business">
<itunes:category text="Careers"/>
</itunes:category>
<copyright>2008 Junge Wirtschaft Oesterreich</copyright>
<language>de-de</language>
<item>
<title>Junge Wirtschaft zu Gast bei Rene Benko</title>
<link>http://www.jungewirtschaft.at</link>
<guid isPermaLink="false">10cf7eae-68c9-41a5-87cb-5337b53f1a8c</guid>
<pubDate>Wed, 24 Sep 2008 17:00:00 +0200</pubDate>
<description>Immobilien Investor Rene Benko, heute 31 Jahre alt, stieg bereits mit 17 Jahren in das Immobiliengeschaeft ein. Schon als Schueler interessierten ihn alte Dachboeden mehr, als der Unterricht im Klassenzimmer. "Ich wurde zur Matura nicht zugelassen, weil ich zu viele Fehlstunden hatte", erzaehlt er. Fürs Nachmachen der Matura fehlte bis heute die Zeit. Und die Notwendigkeit. Benko: Ich bin in der Situation, dass ich den Schulabschluss nicht mehr brauche. Mit 22 gründete Rene Benko die Immofina - heute Signa Holding -, holte sich nach und nach hochkaraetige Partner und Financiers an Bord und hat heute gut 100 Mitarbeiter sowie ein Investitionsvolumen von über zwei Milliarden Euro. Benkos groeßter Unterstützer zu Beginn seiner Taetigkeit war der Stroh-Tankstellen-Erbe Karl Kovarik. Er beteiligte sich mit 25 Millionen Euro an Benkos Gesellschaft und ist seitdem stiller Partner. Der erste große Coup: Der Erwerb des desolaten Innsbrucker Kaufhauses Tyrol, das er komplett sanierte. Weitere Aufsehen erregende Geschaeftsaktivitaeten: Der Kauf der Top-Immobilien der Bawag und Bank Austria in der Wiener Innenstadt.</description>
<enclosure url="http://www.film.co.at/podcast/PJW01E01.m4a" length="38516530" type="audio/x-m4a"/>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Junge Wirtschaft Oesterreich</itunes:author>
<itunes:duration>00:33:40</itunes:duration>
<itunes:subtitle>Rene Benko, 31 Jahre und, mit der von ihm gegruendeten Signa Holding, Shooting Star auf dem internationalen Immobilien Parkett</itunes:subtitle>
<itunes:summary>Immobilien Investor Rene Benko, heute 31 Jahre alt, stieg bereits mit 17 Jahren in das Immobiliengeschaeft ein. Schon als Schueler interessierten ihn alte Dachboeden mehr, als der Unterricht im Klassenzimmer. "Ich wurde zur Matura nicht zugelassen, weil ich zu viele Fehlstunden hatte", erzaehlt er. Fürs Nachmachen der Matura fehlte bis heute die Zeit. Und die Notwendigkeit. Benko: Ich bin in der Situation, dass ich den Schulabschluss nicht mehr brauche. Mit 22 gründete Rene Benko die Immofina - heute Signa Holding -, holte sich nach und nach hochkaraetige Partner und Financiers an Bord und hat heute gut 100 Mitarbeiter sowie ein Investitionsvolumen von über zwei Milliarden Euro. Benkos groeßter Unterstützer zu Beginn seiner Taetigkeit war der Stroh-Tankstellen-Erbe Karl Kovarik. Er beteiligte sich mit 25 Millionen Euro an Benkos Gesellschaft und ist seitdem stiller Partner. Der erste große Coup: Der Erwerb des desolaten Innsbrucker Kaufhauses Tyrol, das er komplett sanierte. Weitere Aufsehen erregende Geschaeftsaktivitaeten: Der Kauf der Top-Immobilien der Bawag und Bank Austria in der Wiener Innenstadt.</itunes:summary>
</item>
</channel>
</rss>
I would really appreciate some help, I already going crazy!
Thanks in Advance
best regards
muxl

I had a look at some of the URLs in that XML file and tried several variations of www.film.co.at; feed.film.co.at; and feed.film.co.at and the last one seemed almost to try but not succeed.
When I tried http://www.film.co.at/podcast/podcast1.xml in Safari, that loaded fine, so the location seems to be ok. I was also able to check the image at http://www.film.co.at/podcast/JWLogo_Podcast.jpg so the directory itself seems to be in the correct place.
Without being patronising, I presume that the file name is 100% correct, with no capital letters, no spaces or anything else that might cause this oddity.
One more thing that crosses my mind as I type this, which keyboard did you use to type the URL in the XML file (and what software did you use for that)? I am just wondering if any characters might have a different (ASCII) value between the US English and Austrian (Geman?) keyboards.
The only other thing that sometimes affects my podcast is a proxy server or a cache but these seem less likely in this case.

INeed Your help! iTunes will not launch. I reinstalled. Created a new user account. And followed all of the other...

It seems that none of the techniques described in the Apple iTunes troubleshooting tutorial have worked. I have spent hours on this.
I think that when I downloaded DVD converter and burner program that some preference got tweaked.
or
When I ran a 'duplicate cleaner' program that a vital program was erased by accident.
In any case, I am a long time iTunes user and Microsoft Media Player will never be an adequate replacement.
What can I try now?
Please help!

Hey Life LIght Fit,
Welcome to the Apple Support Communities. If you are having issues with iTunes opening up, the following article will provide some troubleshooting steps to assist with that process.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G.

HELP! iTunes will not sign in

I bought a macbook last week and installed snow leopard as soon as i got it home.
Everything seems fine except for iTunes. When i try and sign in it just shows the "accessing itunes store" message and does not sign me in.
It is the latest version of iTunes. my apple ID is a hotmail email which used to work fine on my old laptop.
any help is greatly appreciated.

Is your internet connection stable?
Have you tried connecting using Ethernet if you're using Wireless?
Have you created a new user account (System Preferences>Accounts), logged out of the old account & into the new, and tried iTunes here?
What version of iTunes?
~Lyssa

HELP PLEASE ITUNES WILL NOT LOAD RIGHT!!!!

just tried to run itunes 10.5 but say the procedure entry point KCMByteStremNotification_AvailableLengthChanged could not be located in the dynamic link library CoreMedia.dll.. Please help just wanted to have itunes work!!!

I am having the same issue! And I have tried everything from updates, to moving the coremedia.dll file, to uninstalling and reinstalling so many times im afraid they are not gonna let me download it anymore!!! Please can somebody help??

Please help? Itunes will not open with Windows 7.

I have tried everything in the posts, etc and still can't get it to work. Any ideas? I'm not the most computer literate person so need pretty simple instructions.

1. Right mouse click the iTunes icon and select 'Run as Administrator'
Does it work now?
2. If not, check if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
3. If that fails or you donot see ApsDaemon.exe file in task manager, refer to following article to remove SC files:
http://support.apple.com/kb/TS2363
4. If that fails, repair your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.

Help! iTunes will not update!

This has been happening for quite some time, but every time a new itunes is released, I try to update anyway. I am ALWAYS greeted with this message.
It isn't very specific at all, and once I click OK, it rolls back the installation.
Any suggestions?

see if this helps
http://discussions.apple.com/thread.jspa?threadID=432369

Firefox will not open (have tried "run in safe mode" and other alternatives)

firefox unexpectedly closed; i tried to reopen- no luck; rebooted computer and "add-ons" opened but firefox did no! now firefox trys to open for about 10 sec and then quits trying. i have no messages/promts or any kind of other indication that there is aproblem (other than the browser won't open). i am using google chrome to post this request. thanks in advance for any suggestions! bill crimmins

See http://kb.mozillazine.org/Browser_will_not_start_up
Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls

ITunes will not install or uninstall - error 2330

I need some help!
itunes will not recognise my iphone so I have tried to uninstall, reinstall, repair itunes but with no success. I have also tried to delete the files but it will not let me. Each time I try any of these things it comes up error 2330.
Does anyone know how to resolve this?
Thanks.

The 2330 is consistent with disk/file damage, rio. So first let's try running a chkdsk over the drive your program files are installed on (usually the C drive). There's instructions and a guided help in the following Microsoft document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, can you reinstall iTunes now?
If not, let us know the full name and file path of the file or folder that your 2330 is complaining about. (Precise text, please.)

Help I itunes will not recognize my iphone or ipod. Trouble with USB driver, device not running in safe mode, and HDCP not supported.

Similar Messages

Maybe you are looking for