Help - I just installed Mountain Lion and now my MacBook Pro crashes all the time
Hi everyone. I've recently installed Mountain Lion on my MacBook Pro and now it randomly crashes. I tried finding the pattern (maybe when I open a specific app, or go through a series of steps) but nothing, it just happens, and it feels random.
Here's the latest panic report I got:
Sat Aug 3 22:55:47 2013
panic(cpu 1 caller 0xffffff7f8e3eaf1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80fdb61000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80fc7d2ef0 : 0xffffff800c21d626
0xffffff80fc7d2f60 : 0xffffff7f8e3eaf1a
0xffffff80fc7d3030 : 0xffffff7f8c95ff1e
0xffffff80fc7d30f0 : 0xffffff7f8ca3412d
0xffffff80fc7d3130 : 0xffffff7f8ca3418e
0xffffff80fc7d31a0 : 0xffffff7f8ccfaed0
0xffffff80fc7d32d0 : 0xffffff7f8ca5ca75
0xffffff80fc7d32f0 : 0xffffff7f8c966d50
0xffffff80fc7d33a0 : 0xffffff7f8c9647d0
0xffffff80fc7d35a0 : 0xffffff7f8c96610a
0xffffff80fc7d3670 : 0xffffff7f8d9318be
0xffffff80fc7d3730 : 0xffffff7f8d95cfa8
0xffffff80fc7d37b0 : 0xffffff7f8d9443e0
0xffffff80fc7d3810 : 0xffffff7f8d944cc1
0xffffff80fc7d3860 : 0xffffff7f8d945173
0xffffff80fc7d38d0 : 0xffffff7f8d9459d3
0xffffff80fc7d3910 : 0xffffff7f8d910e2f
0xffffff80fc7d3a90 : 0xffffff7f8d941f0f
0xffffff80fc7d3b50 : 0xffffff7f8d90f8c8
0xffffff80fc7d3ba0 : 0xffffff800c666e69
0xffffff80fc7d3bc0 : 0xffffff800c668410
0xffffff80fc7d3c20 : 0xffffff800c665e2f
0xffffff80fc7d3d70 : 0xffffff800c298c01
0xffffff80fc7d3e80 : 0xffffff800c220b3d
0xffffff80fc7d3eb0 : 0xffffff800c210448
0xffffff80fc7d3f00 : 0xffffff800c21961b
0xffffff80fc7d3f70 : 0xffffff800c2a6536
0xffffff80fc7d3fb0 : 0xffffff800c2ce9e3
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f8e3dd000->0xffffff7f8e3effff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7f8e3d8000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8c868000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8e3c4000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8c7e8000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f8c8ea000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f8c8a7000
com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8c8 fe000->0xffffff7f8cba3fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8c868000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f8c8ea000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f8c8a7000
com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f8cbaf000->0xffffff7f8ce83fff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8c8 fe000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8c868000
com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f8d8fd0 00->0xffffff7f8d9cafff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8c8 fe000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7
By the way here are my specs:
OS X 10.8.4
2.66 Ghz Intel Core i7
8 GB 1067 MHz DDR3
Anything anyone?
Thanks!
Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. They should be more than willing to install a new logic board at no cost. I have no idea why this faulty GPU is making the headline here on the MacBook Pro forum so often now - could it be because Mountain Lion is just bringing the issue to a head more readily? I don't know - I only know that we're seeing more and more of these kernel panics of late.
Good luck,
Clinton
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[url deleted by host]
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Report generated December 31, 2014 at 1:16:35 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
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BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:27:2
Disk Information: ℹ️
WDC WD5000BPVT-00HXZT3 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (373.04 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/TechTool Pro 7.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.8) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.8) [Support]
/Library/Extensions
[not loaded] com.microsoft.VirtualPC.Networking (7.0.0) [Support]
[not loaded] com.microsoft.VirtualPC.OSServices (7.0.0) [Support]
/Library/StartupItems/NortonPersonalFirewall/Resources/NPF.bundle/Contents/Reso urces
[not loaded] com.symantec.kext.NPF (3.0.0) [Support]
/System/Library/Extensions
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Support]
Startup Items: ℹ️
Macaroni: Path: /Library/StartupItems/Macaroni
NortonPersonalFirewall: Path: /Library/StartupItems/NortonPersonalFirewall
VirtualPCOSServices: Path: /Library/StartupItems/VirtualPCOSServices
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[running] com.micromat.TechToolProAgent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.bombich.ccc.scheduledtask.75035E94-8AED-4577-A01F-5BF22B436A7B.plist [Support]
[running] com.micromat.TechToolProDaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
ScanSnap Manager Application (/Applications/ScanSnap/ScanSnap Manager.app)
Personal Firewall Agent Application (/Library/StartupItems/NortonPersonalFirewall/Resources/NPF.bundle/Contents/Res ources/Personal Firewall Agent.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Evernote Web Clipper [Installed]
Pin It Button [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Macaroni
TechTool Protection [Support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 125.84 GB
Destinations:
Time Machine Backups [Local]
Total size: 2.00 TB
Total number of backups: 137
Oldest backup: 2011-10-02 04:54:45 +0000
Last backup: 2014-12-31 01:10:17 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
4% mds
4% WindowServer
0% fontd
0% AppleSpell
0% com.apple.WebKit.WebContent
Top Processes by Memory: ℹ️
193 MB com.apple.WebKit.WebContent
163 MB Safari
112 MB mds_stores
73 MB Dropbox
69 MB WindowServer
Virtual Memory Information: ℹ️
984 MB Free RAM
1.72 GB Active RAM
648 MB Inactive RAM
803 MB Wired RAM
1.31 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 31, 2014, 12:50:08 PM Self test - passed
Dec 29, 2014, 12:38:11 PM /Library/Logs/DiagnosticReports/com.apple.qtkitserver_2014-12-29-123811_[redact ed].cpu_resource.diag [Details]
Dec 29, 2014, 12:10:45 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-29-121045_[redacted].panic [Details]
Dec 24, 2014, 03:02:23 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-24-150223_[redacted].panic [Details]
Dec 19, 2014, 10:33:25 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-19-223325_[redacted].panic [Details]
Dec 14, 2014, 02:12:30 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-14-141230_[redacted].panic [Details]
Dec 7, 2014, 10:15:04 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-07-101504_[redacted].panic [Details] -
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If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test.
1. If you're getting a "blocked plug-in" error, triple-click the line below to select it:
/Library/Internet Plug-Ins Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu. A folder should open. If there is more than one item in the folder with the words "Flash Player" (not "flashplayer") in the name, open the respective Info windows, check the version numbers, and delete all except the latest. You may be prompted for your login password. If you get the same error after doing that, re-download and reinstall Flash. Download it from this page:
Adobe - Install Adobe Flash Player
Never download a Flash update from anywhere else.
2. If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked Enable plug-ins.
3. Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
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Privacy ▹ Remove All Website Data
Close the window. Then select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane. -
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If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. -
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
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