HELP - I need to know how to file a complaint with Verizon Management!

On Thursday, May 30th, I returned to Verizon Fios after being with Comcast for less than 30 days. The technician was not able to properly install my telephone service. It has been 5 days and I still do not have a home phone. I finally located a repair ticket online, and it said the problem would be fixed June 2nd 9pm, will that time has passed. My kids are going back to school today, and I will have no way of knowing if they made it home or not because I can not call them. Verizon begged me to come back and this whole thing has been a nightmare. When I look online I don't even recognize the bundle info on the screen, it doesn't match my order emails at all, and it shows that I don't have telephone service on my acct, though I have a triple play bundle, that doesn't make any sense. I think I have been more than patient, five days is a very long time. I can't even give my kids my cell, because it is a cell provided by my job. Who do I complain to!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Similar Messages

How to file a Complaint with Verizon

I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
-          I should be able to retain my purchases with Video On Demand
-          I can bring my phone number from my previous address
-          My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about.   He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative.   I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.

We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.

I need to know how to file a complaint against Addmired, Inc

I have been playing the games offered by Addmirred Inc (iMob, Global War, Original Gangstaz) as do my kids. I am being harassed continually by several other players in these games, and repeated attempts to contact Addmirred do no good at all. I have tried to contact the developers of the game using their posted twitter feed, through Facebook, even sending emails reporting the harassment and threats using the "Contact" form on their company website. I have received no response.
I am unable to even play the games because of the level of harassment and attacks.. and while this is a small detail my 12 year old son also plays their games and I don't want HIM to find himself being targeted by people the way I have been. The games are rife with hackers, players who have no weapons, no 'gang', and yet can destroy a legitimate player with only a few hits.
I have paid money into these games for extra points to help in building my game strength, and have also paid money for my children to do so as well.
In a multi-player game like this, there should be some way to report such blatant harassment and yet there is not. You can click a 'report' button but it does nothing. I have been sending reports and trying to reach someone at this company for some time, and at this point am going to make my kids remove their games from their ipods / iphones as well as remove their products from my iphone as well. A game should be a bit of fun, not a place to be subjected to profanity, threats, and constant harassment from a few people who have jailbroken phones or ipods and are able to cheat by hacking the game.
There has to be a way to complain to Apple about the level of harassment taking place in these games...
Anyone know how?

Please post this question in the database forum for an appropriate response: General Database Discussions
Regards,
OTN

Does anybody know how to file a complaint within Verizon?

• I have been long standing customer of Verizon and have had corporate, personal land lines, Internet and Wireless accounts with them for over 20 years.
• On 01/09/15 I called up customer service at Verizon Wireless to complain about $150 in international call to Canada made during the months of November and December 2014.
• I expressed concern that I used to have an international plan for years with them that covered calls to Canada and that after my plan had been changed last year at Verizon's recommendation, this feature no longer seemed to be part of my new plan.
• I requested a credit of some sort to reflect my many years of customer loyalty with them, my very limited usage of my wireless line and additional business that I gave them regularly.
• Not only was Connie - a supervisor in customer service - not willing to provide me with any relief; she insisted that plan details and changes were communicated to me in writing and it was my responsibility to read and sift through the fine print!
• It is indeed very disheartening to be treated in fashion by a well respected company like Verizon, whom I have used for many years.
• Hope someone reading this feedback will make a note - this is not how loyal customers ought to be treated. I will most certainly be looking at competitive alternatives for ALL my telecommunications needs in the coming days.
• Does anybody on this forum know where to file a formal complaint and/or escalate an issue within Verizon?

How To: Direct Message and tanishas1_vzw

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Need to know how to install corel 11 with OS X 10.7

need to know how to install corel 11 with OS X 10.7. Can some one suggest how to do.
I am not keen to have one more boot partion with WIN

Core Painter has an 11.0.016 version that works with Lion and a 12.0.0.502 version that works with Lion. If you are talking a different Corel product, or a different version, please be more specific. Also double check that the version of Corel software on Corel's website is known to work with your MacBook Air.

Need to know how to merge interactive form with text page pdf

I have an interactive pdf form, I need to merge this with another pdf page which is not a form. Kindly advice how I can do so using Adobe livecycle or acrobat pro X.
Regards,
Pooja

Hi Pooja,
How is your Interactive PDF form is created(LC Designer or Acrobat X). If you used LC Designer then you cannot merge the page, the only option is to create a new page in designer and copy and paste the content.
If you used acrobat to create the Form then you easily merge the PDFs using combine feature in Acrobat.( File> Create> Combine files)
Hope this helps. Let me know if you have any other question.
Regards,
~Pranav

I got a new computer, downloading iTunes and I need to know how to sync the iPod with itunes so I don't lose songs.

Can you tell me how to sync my iPOD with my new computer. I downloaded iTunes but the library is different.

iTunes: How to move your music to a new computer
Also:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
This requires use of a third-party program to copy non-iTunes purchases to the computer

How do I file a complaint with Verizon??

I have been a Verizon customer for many years, since 2009 I believe. I recently bought a house in March, and moved my service from my old address to my new address. Since our offer on our house got accepted and we initiated the process of moving our service, I have had nothing but problems. They cancelled our service a day earlier than requested at our old address. I was told by verizon on mulitple occasions that on the day that service was to be started at my new address that a verizon technician was just going to check a few things on the outside of the house, and that they would not need to come inside. I got a phone call right as I was getting ready to walk into settlement from the technician saying that I was misinformed and that he did infact need to come inside. When I finally made it to the house, he came inside, plugged in the router to a phone jack and then left. I was then charged a fee that I had been previously told would not be charged (although I did get it credited back to my account later). A few moths after moving into my new home, I get a phone call from a verizon representative saying that someone was trying to activate a new account at an address at which I had an existing account. They still had an active account in my name at my old address which was amazing since they had shut my service off a day earlier than planned. I could go on and on and on with the countless issues. The experience I had today just pushed me over the edge. A technician had to come out to my home in the beginning of August to move the service box from one wall to another. I was told when I made the service appointment that I was not going to be charged since it was being moved for a necessary reason, not just convenience. When the technician left, he told me there was a $91 dollar charge. I called and spoke with a supervisor as soon as he left, and was told that I should not be charged that fee becuase again, it was moved because of necessary construction, not just convenience. She told me that it should not appear on my bill, but if it did to call and it would be removed. I looked at my bill today, and low and behold there was that $91 dollar charge. I spoke with a representative that stated she could see in the call history that I was told that I would not be charged, and that a credit would be initiated, but that it would take 1 - 2 billing cycles for that credit to show up, meaning that i am expected to pay it for now. It was the mistake of Verizon for the charge to be put on the bill in the first place, and I am being told that I am expected to pay for their mistake now, and would get the money credited back later. I just moved into a new home so that we could move my disabled mother in law in with us to care for her. I dont have an extra $91 dollars laying around. I have had nothing but negative experiences with Verizon over the last 6 months. There is no consistency from one conversation to the next, and I am always told something different. 99% of the representatives that I have ever spoken too have shown no compassion or desire to have good customer service and this includes many supervisors. I am VERY STRONGLY considering cancelling my account with Verizon all together and am exploring other options for my internet and cable. Please can someone help me??

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Does anyone know how to win a fight with layout manager?

I am using the form designer in netBeans to design my page, which has a jPanel on the left and a number of controls on the right.
My problem is that when I eventually get it to look half right at design time, it looks different at run time. The fonts are different, the combo boxes are a different height and some of my text boxes are 4 times as wide. http://RPSeaman.googlepages.com/layout.GIF shows both the design-time view and the run-time view. How can I win my fight with layout manager?

I'd like to do an experiment where you take say 20 pairs of students of java, with each pair matched in terms of prior programming and java experience, general knowledge, etc... and set one of each pair to learn Swing using netbeans and its layout generator with the other pair learning to code Swing by hand. Then 6 months later compare their abilities. I'll bet that the code by hand group will blow the other group out of the water in terms of understanding and ability.
Just my 2 Sheckel's worth.

Help! Need to know how to swap depths with Action Script 3

So i have several movie clips all on one layer. Its an interactive gallery where when a photo is selected it plays the movie clip and the photo grows to fill the screne. The problem is, since the animations take part within the movie clips and all the movie clips exist on the same layer when they are selected and grow to fill the screne they are being hidden behind all the movieclips infront of it in that layer. I know that there is an action to bring movieclips to the highestdepth or to front on click/release but i do not have a clue where to start. But I am working in actionscript 3.0
If it will help we can post a link to the flash file.
Thanks!

I would probably use setChildIndex like
container.setChildIndex(clickedOnClip, container.numChildren - 1);
you could make a more general bring to front as well:
function bringToFront(obj:DisplayObject):void
obj.parent.setChildIndex(obj, obj.parent.numChildren - 1);

Help i need to know how to restore my comp

Ok the issue I'm having is that when my computer starts up it says that "The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS." What do i need to do in order to get it to work? When I press F12 it brings up the boot menu but my keyboard won't work so I can't do anything. Anyone that can help the help would be greatly appreciated. Thank You.

Sounds like your iPhone had previously been hacked/modified/jailbroken and
the update has relocked it to the original wireless carrier. You will have to
contact that carrier to see if they offer unlocking and if you qualify.
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?

What is the proper address to file a complaint with Verizon Wireless?

As far as I am concerned, I have been lied to 3 times by various members of this company. I need an address to write to where someone has the DIRECT AUTHORITY to remove fraudulent contracts placed on my account. I will provide all the written documentation needed, but I will not put myself through another phone call of obfuscation and lies.
The most recent lie was by Andrea on September 1st, early afternoon. She said she would take care of my problems but it could take "2 or 3 hours" and that she would call me for any information needed. I said, "I don't care if it takes 2 or 3 days". So, I waited. It has been over 10 days with absolutely no changes or any kind of communication at all. I have no way to get a hold of her.
REFERENCE: Batch Number [removed]
Thank you for giving me address AND PERSON to send this information to, or contact me directly on my main phone number that works (not the broken phone that you signed up for a 2 year contract). Please do not tell me to call the 800 number. After 2 tries of being lied to, it is not an acceptable response.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Here is what he wrote on September 12th:
"kimbriggsdotcom,
I want to make sure that we get your account back to normal, ASAP. I want to have a chance to review the account in full details. I did send you a direct message so we can get more account specifics. Please respond back to that message at your earliest convenience. I am looking forward to working with you.
KevinR_VZW"

How do you file a complaint with the App store?

Does anyone know how to file a complaint with the app-store people? This may sound really childish but PlayFirst has a series of games called Dream Chronicles available in the app store. They're listed as free then in the description they tell you of course you can "try it free then download the full version from inside the game". Recently they released Dream Chronicles: The Eternal Maze available for "free" in the app store with no mention of the "try it free then download the full version from inside the game". It may be petty but I consider this false advertising since their other games tell you it's not the full game.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1338 I made a movie in iMovie and want to make copies. I lost the iMovie file, I just need to know how to copy a disk. HELP!

I made a movie in iMovie and want to make copies. I lost the iMovie file, I just need to know how to copy a disk. HELP!

Not sure if you really mean disk (HD) or disc (CD/DVD). Check out this YouTube video

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HELP - I need to know how to file a complaint with Verizon Management!