HELP!! iPhone won't work! Software required for iPhone is not installed.

Hey, I have a pretty big problem. I just got the iphone yesterday, and tried all night hooking it up, but no luck. I installed the latest iTunes, but everytime I plug in my iphone, i says it doesn't have the software required to install iPhone. Please uninstall iTunes using setup, then re-install.
Well I do that, 4 times in fact, but same error every time. iTunes works, everything installs, but iPhone just won't activate. Windows sees iPhone and pulls up the auto-play dialog, but iTunes says to keep re-installing.
I called tech support, but was on hold for 2 hours, then just hung up.
If someone could help me out, that would help a LOT
I'm running Vista, 64bit.
ps: Windows says installing driver in the bottom right, and says the driver installs successfully every time. I uninstall the driver manually too, but no luck
"The software required for iPhone is not installed. Please run the iTunes installer to remove iTunes, then install iTunes again."

The same thing happened to me when i first plug in my iphone. it said that in order to use the iphone u needed the WINDOWS XP SERVICE PACK 2 or later installments. you can down load that from windows.com if you already have windows for you computer. then i tried it again and said that i had to uninstall itunes and reinstall it back on to my computer. i did that also. im not sure how u did it but did u completly take it off your computer? because thats how i did it, i took it completly off, and went back to apple.com and downloaded it again. i dont know if this was any help to u.

Similar Messages

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    It gives me this error every time I try and hook up my iphone to activate it! Why? I uninstalled and updated to the newest version of iTunes...

    flux02,
    Are you using Microsoft Windows Vista 64-bit or Microsoft Windows XP 64-bit?
    If so this article may have more information for you:
    iTunes for Windows not currently supported on any 64-bit editions of Windows
    http://docs.info.apple.com/article.html?artnum=301301
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  • The software required for iPhone is not installed. Run the iTunes installer

    I install and reinstall itunes many times following the "Support instructions" but nothing solve my problem.
    At the end of each re-instalation, when i start itunes i get this message "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, and then install iTunes again".
    The driver USBAAPL.SYS, and the Apple Mobile Device Support is never installed.
    Please HELP!
    Thanks.

    jaffy,
    iTunes is not supported on 64-bit versions of Microsoft Windows Vista or XP. As is stated in this kbase article:
    http://docs.info.apple.com/article.html?artnum=301301
    To quote the article:
    "iTunes is currently not supported in Windows XP Professional x64 Edition or any 64-bit edition of Windows Vista. Features may or may not work correctly."
    Nathan C.

  • HT201407 My iphone suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can open the iphone itself. please help me.

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    Connect the phone directly to the computer, not a hub.
    Disconnect all other USB devices except keyboard and mouse.
    Disable your firewall
    Disable your antivirus
    In iTunes if it recognizes the phone click "Restore"
    If it doesn't recognize the phone:
    Disconnect the phone from the phone end, leave the USB cable plugged into the computer
    Hold the HOME and SLEEP buttons until the screen turns black, excactly 10 seconds, then release the SLEEP but continue holding the HOME (If an Apple logo appears you have held SLEEP too long; do it over)
    While holding HOME connect the cable to the phone
    As soon as iTunes recognizes the phone release the HOME button and it should restore.
    If neither procedure works note the exact error message and post it.

  • 'the software required for communicating with the iPod is not installed correctly. HELP.

    everytime i try to update my ipod nano, i get an error message saying: 'the software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPods software'
    i have tried reinstalling my itunes but i am still getting this message.
    what do i do?!

    When you reinstalled, did you just uninstall iTunes, then download it from apple.com/itunes/download?

  • "The software required for communicating with the iPod is not installed..."

    I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
    I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
    Now for the long-winded story of the last eight hours of my life...
    I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
    I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
    Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
    Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
    P.S.
    Here are some other minor details that my be important, but I didn't feel they were worth including.
    - My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
    - My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
    - Yes, I have downloaded and installed the latest versions of iTunes and the iPod software.
    - I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

    Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    I think that's all that's required, but I also searched through the registry and deleted the following keys.
    4. Other keys I deleted:
    4.1 HKEYCLASSESROOT --> IPodManager.IPodManagerUI.1
    4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
    I think that's all I deleted, but I'm not positive. I seached for instances of "ipod" using the Find... and Find Next functions under the Edit menu.
    5. Exit out of the registry editor.
    6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark

  • SOLUTION to "Software required for communicating with the iPod is not insta

    Folks, I can not take credit for this.....you should send your checks to MarkinMadison. I've included his post in it's entirety. For me, this was the Holy Grail !!
    My only comment is make sure when you are in the registry that you hit the "apply" button to change and add things.
    This probably won't solve everyone's problem but it clearly solved mine (and I tried all other "solutions"), as well as Mark's.
    Apple: please find out who MarkinMadison is and either cut him a big check or offer him free Ipods for life.
    "Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
    2. Log in as an Administrator
    3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
    3.1 Go to Start menu --> Run.
    3.2 Type in "regedit".
    3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
    3.4 Right-click on IPodService.IPodManager
    3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
    3.4.2 On the window that launches, click on "Advanced..."
    3.4.3 Click on the "Owner" tab.
    3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
    3.4.5 Click the checkbox that says: "Replace owner on subcontainers and objects."
    3.4.5 Hit "OK".
    3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    3.7 If you can't delete, you might need to open up the keys and repeat the procedure on the sub-keys.
    4. Exit out of the registry editor.
    5. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark"
    Dimension 4600   Windows XP  

    I have also posted the same question, earlier today. I purchased two for my children and cannot get the iPod to communicate with the computer. I have the iTunes software on my system, but during the installation process I cannot click the NEXT button, once I plug the iPod cable in. The computer does not detect it. I have tried all 6 USB 2.0 ports. I even removed the Dell Jukebox and MusicMatch programs. I am not a computer savvy person - just a mom who wants to give these to my children for Christmas. This is the first "chat" site I have even registered on. I am so very frustrated. Hopefully, this can be resolved.

  • Since updating my iPad and iPhone to the new software iOS6, my wifi has not been working properly I'm either getting a very week signal or the signal is dropping completely,

    Since updating my iPad and iPhone to the new software iOS6, my wifi has not been working properly I'm either getting a very week signal or the signal is dropping completely. Has anyone noticed this?

    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
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    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting
    http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet
    http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    Try This - Renew IP Address:
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        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • IPod Not Recognized in iTunes & "Software Required for Commun with iPod. .

    Pleasse help! I have about 15 hours invested in this problem, includes 2.5 hours with Apple Technicians, and no help.
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    When I connect to the other PC in my home, which was loaded with the same Windows CD's, iTunes fires right away and detects this iPod.
    On the PC I am trying to coneect with, I have previously had a successful setup with an iPod mini, but now that doesn't work anymore either.
    Apples next step is telling me to uninstall/reinstall Windows. This seems like a pretty drastic, and even more time consuming step . . . one that I'd rather not take unless it is fairly certain to resolve this problem
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    Thank you in advance.
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    Thank you. I'm new to this and will repost.
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  • The software required for comunicating with ipod is not installed correctly

    Hey
    I have recently had to reinstall windows xp on my laptop as the moder board crushed
    while the installation was done by a professional, since then everytime i plug my 30gb fifth generation ipod to synch with my Itunes library the following message appears:
    "The software required for communicating with the ipod is not installed correctly. Please Reinstall Ipod to reinstall the ipod's software."
    what does that mean? i thought
    I tried to reinstall itunes over twenty times, sometimes deleting it beforehand using the task messenger, but no use.
    I have checked to see if my ipod works with other computers and he does, therefore its a problem of the itunes, or my computer.
    I am reaching desperation, as i am unable to update and synch my ipod for over a month now.
    i need either a solution or a way of maybe installing an older version of itunes, which may work.
    can anyone help?
    please?

    i did the research for you and found the link for the 7.5...
    http://www.mydigitallife.info/2007/11/07/direct-download-itunes-75-to-activate-i phone-anywhere-internationally/
    Hope that works for ya...

  • BI 7.01 SP06 Software Requirements for Backend System (Source System) ECC6

    Hello,
    We currently have a NW BI 7.0 SP18 system and an ECC 6.0 SP17 system.
    We are looking into upgrading our BI 7.0 to a BI 7.0 EhP 1 SP06.
    I've been searching for information on any Software requirements for the ECC 6.0 system to make sure it's compatible with the BI 7.0 EhP1 system.
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    Where can I fiind information on this?
    Any insight would be appreciated.
    Thank you.

    As a prerequisite for BI 7.0 EhP1 I've read ECC6.0 needs to be at EhP4.
    1). Is it adequet to have Support Packs equivalent to EhP4?(SP17)
    Or do I need to actually apply EhP4 on the ECC 6.0 system?
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    2). What is the requirement from a PI & PI-Basis prespective on the ECC 6.0 system, for it to work with BI 7.0 EhP 1 SP06?
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    Thanks,
    Naveed

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