HELP! iTunes will not sign in

I bought a macbook last week and installed snow leopard as soon as i got it home.
Everything seems fine except for iTunes. When i try and sign in it just shows the "accessing itunes store" message and does not sign me in.
It is the latest version of iTunes. my apple ID is a hotmail email which used to work fine on my old laptop.
any help is greatly appreciated.

Is your internet connection stable?
Have you tried connecting using Ethernet if you're using Wireless?
Have you created a new user account (System Preferences>Accounts), logged out of the old account & into the new, and tried iTunes here?
What version of iTunes?
~Lyssa

Similar Messages

  • PLEASE HELP ITUNES WILL NOT CONFIGURE

    HI
    my itunes will not load when i click it.
    it comes up with a window which says-
    +'itunes has encountered a problem and needs to close.+
    ++we are sorry for the inconvenience.'+ or sometimes pops up with 'itunes is unable to configure'+
    can someone help me as i carnt upload new songs to my ipod
    Arggg!
    I have also tried to uninstall and reinstall this didnt make any difference.
    thanks
    Message was edited by: yo hoe
    Message was edited by: yo hoe

    iv been having some problems with my itunes to it cant find the .msi file or seomething
    With that one, let's try the following procedure.
    First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
    Next, download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
    Next, we'll manually remove any leftover iTunes or QuickTime program files:
    (1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
    (2) Open the Program Files folder.
    (3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
    (4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
    (5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
    (6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
    (7) Restart your computer.
    Now try another iTunes install. Does it go through properly now?

  • PLEASE HELP ITUNES WILL NOT LOAD

    hi thanks for looking
    iv got the latest version of itunes but when i click on it i starts to load then just stops
    cheers steve

    I have similar issues...
    Three pc's, two are identical hardware twins (one is a clone for the other as absolute backup) the other my home PC.
    One of the twins upgraded no problems. The sibling upgraded but iTunes will not come to the desktop, it loads and sits in the process list doing nothing.
    I checked all the "answers" in this forum and nothing worked on the twin pc at all except uninstalling and going back to the previous version which I had to get from the hippo site (note to Apple: at least leave the previous version available for download for those "update" moments).
    The home machine upgraded but I lost my audio drivers and software completely. Fixed it by re-installing the audio drivers and software after installing iTunes.
    Either way you look at it there are a lot of users on the pc with this problem, Apple have changed something fundamental (you never used to have to reboot after upgrading or fresh installing) and it is causing issues that they should address.
    Wasted a lot of time sorting this out for myself and not sure I want to "upgrade" to the next release, not sure I trust Apple software forward of this as I have a lot of music stored and the thought of having to really have to recreate the library because of an update issue ith no fall back...
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  • Ask your question.please help itunes will not launch on my computer the icon on desktop has changed to a white folder no error message appears and it appears but then disappears in task manager when the programme will not open quick time is working

    please help i need to fix my itunes it will not launch on my computer . no error message appears it simply will not run. the icon on desktop has changed to a white folder and it still appears in programmes in start menu but will not open. it appears in task manager but disappears when the programme will not open

    You music etc should not be affected by problems with the iTunes program, nevertheless it is always a good idea to backup your data.
    You haven't said if there was any error message when you tried to start iTunes. If  there was one please give it in full.
    Also check to see if QuickTime works, iTunes can not work without it. If QuickTime doesn't work, it has to be fixed before worrying about iTunes.
    Then restart your PC and open your Task manger and select the Processes tab.
    Try to start iTunes, does iTunes.exe appear on the processes tab? If so does it disappear again or remain although the programs does not open?

  • Have already had tech support regarding this issue but hasnt helped/itunes will not recognize ipod but computer will offer to open camera

    Need help please!!
    I cannot get my sons ipod to be recognized on itunes however the computer will acknowledge the camera to open for pictures.
    Have already spent hours w/ support and they cannot resolve problem.

    Hi hickorymom,
    Try this solution from an earlier post:
    Did you already try to disable the camera notification in Windows? http://support.apple.com/kb/TS1500
    Hope this works!
    Cheers,
    GB

  • HELP - ITunes will not open, but i get no error message!

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    Is there anyone here that can help me on this problem?

  • Please help, itunes will not download my songs

    i recently recieved an ipod nano for christmas, and registered it to the itunes on my mums computer, however, when attempting to download songs from itunes on my dads computer, it tells me that i have to lose all of hte songs already on my ipod to replace them by the new songs frommy dads computer, because my ipod is not registered to it. is there any way around this?

    See this.
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  • Itunes will not open on my computer the icon on desktop  has changed to a white foldertype icon. itunes is listed in programmes on my start menu but will not launch either

    please help
    itunes will not open on my computer the icon on my desktop has changed to a white folder and it is still listed in start programmes but will not launch i am concerned about losing all my downloads

    You music etc should not be affected by problems with the iTunes program, nevertheless it is always a good idea to backup your data.
    You haven't said if there was any error message when you tried to start iTunes. If  there was one please give it in full.
    Also check to see if QuickTime works, iTunes can not work without it. If QuickTime doesn't work, it has to be fixed before worrying about iTunes.
    Then restart your PC and open your Task manger and select the Processes tab.
    Try to start iTunes, does iTunes.exe appear on the processes tab? If so does it disappear again or remain although the programs does not open?

  • I have windows 7 and Itunes will not start on my computer

    Itunes at one point use to start on my computer, it now longer does, I have uninstalled it and installed it again

    I feel your pain.
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    iTunes will not sign into the store - it says there's an apple id or password issue.  But, I can login to this Community perfectly, with the same apple id and password, without issue, so it can't be that........
    I have done  fresh install of iTunes 10.6.3.25, but it doesn't make any difference.   A consequence of all this is that my iPod Touch can't access it either.
    I've started a ticket with Apple on it, but  I strongly suspect that there's something gone AWOL within iTunes itself......

  • ITunes will not accept my credit card information

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    Contact iTune Support
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  • Itunes will not start on my computer at all

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    Gateway   Windows XP  

    I feel your pain.
    My iTunes was working perfectly until 2 days ago.
    iTunes will not sign into the store - it says there's an apple id or password issue.  But, I can login to this Community perfectly, with the same apple id and password, without issue, so it can't be that........
    I have done  fresh install of iTunes 10.6.3.25, but it doesn't make any difference.   A consequence of all this is that my iPod Touch can't access it either.
    I've started a ticket with Apple on it, but  I strongly suspect that there's something gone AWOL within iTunes itself......

  • I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

    I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

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  • My itunes will not work at all. i have deleted and reinstalled in over ten times, i have ended the process, i have reinstalled quicktime i few times, i have deleted many folders. What else can i do? Please help:(

    My itunes will not work at all. i have deleted and reinstalled in over ten times, i have ended the process, i have reinstalled quicktime i few times, i have deleted many folders such as TEMP, itunes helper et What else can i do? Please help:(

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    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99425)

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