HELP NEEDED! Browser wont load!

Hello, I have the Blackberry Curve 3G. I am on contract and never had any problem with my internet or browser.
I have had this problem for about a week now, everytime I use my track pad to click on the 'browser' icon nothing comes up, I have tryed to hold down the track pad so that 'launch' would come up, but still my browser will not come up. I rang up where I bought the blackberry from and they told me to do a system update, which I tryed but apparently I have the new software that is avaliable? What else could I do?
Blackberry user in need of help!

Hello Ellamurray31,
Please Open browser and click on Menu (Blackberry Sign) > Option > There will be a option to clear cache and cookies, please perfrom a cache and cookies clear. After cache and ookies clear pull out battery, while device is on and re-insert battery after a min.
This may help you to come out of the issue.
Good luck

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