Help needed. Ipod won't work and won't format.

Hi,
everytime i connect my ipod, it says i need to format. (It shows the folder with exclamation point picture). I used the updater to format, but it doesn't work. "Can't connect the Ipod".
What should I do?
Thnx,
Joyce

See if this helps;
http://docs.info.apple.com/article.html?artnum=61003
Cheers!
-Bryan

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