HELP! New iPod Classic 80GB Recognized By Computer, Not iTunes

I have a brand new ipod classic, and it refuses to be recognized by itunes so i can install it. The "install new hardware" wizard pops up instead and it thinks it is a USB Mass Storage Device. I've tried everything on the apple support page.
PS I am aware that this sort of question probably has been answered before. I am new to this board haven't found the information i need. thanks for the help!

Hi,
I'd been really frustrated with ITunes not recognizing my IPod after failed attempts at using the "5Rs" to resove the issue. I just wanted you guys to know that I found a resolution posted under http://support.apple.com/kb/TS1372 and after following the instructions, I "forced" ITunes to recognize the Pod and it is right now, as we speak, syncing my entire library back to the IPod! THANK YOU to whomever posted this solution! I was so lost without my IPod and was about to go on a trip without it! Whew! THANK YOU, THANK YOU, THANK YOU!!!!!!!!!!!!!!

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