Help! Not recognized by Windows / iTunes

When I connect my iPod using USB 2.0, I now get a "USB device not recognized" error on Windows XP. iTunes also does not recognize that iPod is connected.
I believe this problem may have been caused when my iPod was connected to a friend's speakers. When it first connected, the following error message appeared:
"FireWire connections are not supported. To Transfer Songs, connect the USB cable provided".
After pushing the Selct button to gt rid of the error, iPod worked fine in the speakers and continues to work fine with my FM tuner and other devices.
I've tried the following to fix this problem:
1. 4 of the 5 Rs. (Can't find a way to restore as I can't get iTunes to recognize my iPod).
2. Reinstalled iTunes.
3. Simple restart on computer.
4. System restore on computer.
5. Tried to update USB drivers.
6. Tried to load iPod in disk mode.
7. Went through all of the Apple Support articles for this problem and tried all of the reccomended steps.
As mentioned, my iPod works fine otherwise and I'd hate to have to send it away to be repaired if there is a simple fix. Also, my wife's Nano is working without problem on the same PC, so I have a feeling that this problem is iPod related rather than PC related (though, I could be wrong!)
Does anybody have any suggestions?
Is there a way to restore iPod manually (i.e. without iTunes)?

Hiya! I have had the same problems and have tried all the suggested ways to fix. None of them have worked. I have also rung the apple tech support helpline and they have told me i need to go to my nearest apple store and get my i-pod tested for errors and as my i-pod is out of its warranty period i will have to pay to have it fixed and pay for the courier for it to be sent to be fixed.
i have found if i plug my i-pod in via USB and the malfunction message appears if i hold down the menu and play buttons so it switches off just before the apple logo appears switch the hold button on sometimes i-tunes will recognise it. It kicks it off again 3-4 minutes later but i manage to get a few songs on in that time.
Its a pain in the backside but this is the only way i can get it to work.
Hope this helps someone

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My ipod 3rd generation is not recognized by windows/itunes,please help

My ipod 3rd generation is not recognized by windows/itunes,please help. Have tried restoring a number of times but did not work, any suggestions?thanks

Start with this Apple support document.
http://support.apple.com/kb/TS1369
B-rock

Ipod not recognized by windows, itunes, and will not charge with pc.

yesterday, when i went to sync some new music onto my 1gen nano, it did not work (duh). i plugged it in 3 times:
-1st, it displayed the "do not connect screen" for one second, and itunes flashed the screen it shows when your ipod is connected, but then the ipod disconnected itself after that one second.
-2nd, windows gave me a message saying the hardware could not be recognized.
-3rd, nothing at all happened, as has been happening each time i try to plug it in since then.
i've done the 5 R's .. and i've tried all the suggestions shown on posts that sound like mine, including these: Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
my ipod will charge when plugged into a wall charger, and it plays normally. also, my brother's ipod (2nd gen nano) is recognized by windows/itunes.

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

IPod not recognized by Windows / iTunes

Hello,
I hope someone here can help. So far my first experience with Apple support has NOT been a positive impression.
I searched for info on this problem, but the other ones I see all seem to be related to freezing or battery issues.
iPod Classic 120GB, I don't sync very often, and just finished doing a bunch of cleanup in iTunes (album artwork, song info, etc.) and want to re-sync the pod.
When I connect to the PC with the USB cable, Windows doesn't seem to recognize the device, and it doesn't show up in iTunes.
It is charging through USB, however. The battery is fully charged.
I tried 3 different USB ports on the PC.
Tried restarting iTunes.
Tried restarting the computer.
Went to Apple support website, tried the troubleshooting assistant:
Reset the pod.
*Had already tried different USB ports.
*Had already trired restarting the PC (Although it mentions checking for the latest software updates - I didn't do this. WHAT software updates should I look for? Device drivers? OS updates? WHAT???)
Re-installed iTunes. (Was already at v 9.2.1.4)
*Did not try the restore. Reading the instructions, it appears that the iPod has to be connected to do this, and that's the problem -won't connect!
Also read something about disk mode. I set the iPod to disk mode, but it's not recognized that way, either. When connected by USB in this mode, the iPod screen still says "OK to disconnect".
I tried the link "iPhone, iPad, or iPod is not recognized by Windows".
I do not see the "Apple Mobile Device USB Driver" anywhere in Device Manager. I suppose this is the problem.
However, continuing with the instructions, it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC?????
(These instructions also say to disconnect the device, but nowhere says when to connect it. Why do they put half-baked troubleshooting instructions on their web site???)
Is there anyone from Apple support on this list who can help? I believe the driver needs to be reinstalled somehow, but it didn'thappen when i re-installed iTunes, so how do I do this?
Thanks
Keith

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

Plays & lights work but NOT recognized by Windows/iTunes & won't charge

It's a shuffle 512mb from a few months back and worked perfectly until last week. It continued to play as usual, but is no longer recognized when i plug it into ANY computer (i've tried about a half dozen)! I've followed every suggestion and recommendation from both the Apple Support and the discussion groups relating to my problem though it seems no one has experienced my specific ordeal. I am quite limited as it is not recognized by Windows. I tried searching for it as a "media device" but nothing. All the fucntions and lights work while playing, but there is absolutely no response when connected to a PC. When this charge goes, i'll be without my tunes!
Any help...
Thanks
Shuffle 512mb Windows XP Pro

AppleNEve wrote:
I double checked to make sure that the cable is not faulty and it's working perfectly.
how did you test that ?
anyhoo, you might want to give this a shot:
+Hi, All,+
+It works now, It suddenly stopped detecting due to unknown reasons, but try these steps.+
+Restart the device without connecting to your pc and+
+Connect to pc and restart again, I did this 2 times and it was recognized and its working fine.+
+Best of luck.+
here's the original thread: http://en.kioskea.net/forum/affich-17997-ipod-not-detected
if still no joy, it could be that your Touch is a goner. if it is still under warranty, you should plan a trip to the nearest Apple store.
JGG

IPod is not recognized by Windows, iTunes or Device Manager

I'm running Windows XP with external hard drive. When hard drive is connected, iPod will not sync and I get message stating "USB Device Not Recognized. One of the USB devices had malfunctioned..."
When disconnect, iPod will sync. However, iTunes is on external drive; therefore musc is not syncing onto iPod. I've attempted the 5 R's as well as searching for iPod in Device Mananger. When iPod is conncected, it is listed in Devce Manage as "Unknown Device." Articles to solve recommend relettering device, bu how do I get it to be recognized by Device Manager?

I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
http://docs.info.apple.com/article.html?artnum=305136
BUT EVEN THAT DOES NOT HELP ME BECAUSE WHEN I GET TO STEP 8 WHICH SAYS "Locate the iPod in this list. In some cases one of the entries will have "iPod" in its name. If no such entries are present, the iPod is most likely represented by "USB Mass Storage Device." I LOOK FOR WHERE IT SAYS "IPOD" OR "USB MASS STORAGE DEVICE" UNDER "UNIVERSAL SERIAL BUS CONTROLLERS, AND CANNOT FIND EITHER THING..I HAVE RESTARTED MY COMPUTER A NUMBER OF TIMES, I HAVE EVEN UNISTALLED ITUNES THEN REINSTALLED IT I HAVE STRETCHED EVERY OPTION AND NOTHING HAS WORKED..CAN SOME ONE PLEASE HELP ME??..I HAVE BEEN TRYING TO SOLVE THIS PROBLEM FOR 4 HOURS STRAIGHT STOPPING ONLY TO GO TO THE BATHROOM AND GRAB A BITE TO EAT..

Iphone 5c not recognized by Windows iTunes; cannot sync

Hi,
I realize many users are having problems with this same issue on various iOS devices. I'll note that not only are all of my drivers/systems/software versions up to date, but I've also followed all troubleshootings steps that are commonly given, such as but not limited to:
http://support.apple.com/kb/TS5254?viewlocale=en_US&locale=en_US
Additionally I've checked to ensure my AMDS is running with up-to-date drivers, checked for software conflicts, etc. Regardless of what I've tried the issue remains: iTunes will not detect my device because the device has "timed out." Ran a diagnostic from iTunes and it merely said it couldn't detect a device. Also interesting to note is that Windows itself does not seem to detect my phone when connected - but it detects anything else I plug into the USB port. I cannot sync wirelessly yet as I've never managed to establish a wired sync.
Could someone please address this issue beyond the standard re-posting of the sync troubleshooting steps? Obviously these steps are not helping many users, including myself, and I think there must be a larger issue that Apple isn't addressing yet.
Thanks in advance.

Hello, chipperp.
Thank you for visiting Apple Support Communities.
Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue persists, try the troubleshooting steps in the first article below. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

Re: iPod not recognized by Windows / iTunes

My 80gb iPod classic is recognized by my PC (Windows XP) but not in iTunes. I have gotten iTunes to give me a prompt to restore the iPod, but after that when iTunes says that the iPod will restart and will appear in the left-hand pane, it never does, and I get an iTunes message that there is an improperly connected iPod detected.
I've uninstalled and reinstalled iTunes (I also have an iPhone, so I can't downgrade to an old version of iTunes), restarted my computer, tried connecting the iPod in disk mode, etc. I ran CopyTransDoctor and got a message that the iPod is corrupted. Same with trying to defragment the hard drive in the iPod using the Windows utility. Once that has happened, is there any way that the "geniuses" at the Apple Store can save my iPod? Or am I going to have to shell out another $200+ (this is my second iPod--my iPod 3rd Gen died in 2007) on a product that seems to only have a lifespan of 3 years?

Start here:
iOS: Device not recognized in iTunes for Windows

IPod not recognized by Windows / iTune

When I connect my iPod using USB 2.0, I now get a "USB device not recognized" error on Windows XP. iTunes also does not recognize that iPod is connected.
I believe this problem may have been caused when my iPod was connected to a friend's speakers. When it first connected, the following error message appeared:
"FireWire connections are not supported. To Transfer Songs, connect the USB cable provided".
After pushing the Selct button to gt rid of the error, iPod worked fine in the speakers and continues to work fine with my FM tuner and other devices.
I've tried the following to fix this problem:
1. 4 of the 5 Rs. (Can't find a way to restore as I can't get iTunes to recognize my iPod).
2. Reinstalled iTunes.
3. Simple restart on computer.
4. System restore on computer.
5. Tried to update USB drivers.
6. Tried to load iPod in disk mode.
7. Went through all of the Apple Support articles for this problem and tried all of the reccomended steps.
As mentioned, my iPod works fine otherwise and I'd hate to have to send it away to be repaired if there is a simple fix. Also, my wife's Nano is working without problem on the same PC, so I have a feeling that this problem is iPod related rather than PC related (though, I could be wrong!)
Does anybody have any suggestions?
Is there a way to restore iPod manually (i.e. without iTunes)?
30 gb 5th gen. Windows XP
Windows XP

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602

IPOD shuffle not recognized by Windows/Itunes - download installation SW

I have used a 2G Ipod shuffle successfully on one Dell Windows XP PC for over one year. Have Itunes 7.02 on an identical Dell PC. Plugged shuffle into usb port(s)on second PC - shuffle light turns green momentarily and then off. Shuffle recognized by neither Windows nor Itunes. Went thru the various fixes in apple ipod support to no avail. One suggested fix was to reinstall the IPOD software from the CD that came with the shuffle. Unfortunately, I cannot find the CD and find a link on the apple website to download the corresponding software.
Suggestions?

I have a solution, derived after some 16 hours of
messing about with the shuffle, reading and
re-reading the forum posts, trying to get my PC to
recognize it, and hold the USB connection without the
old Malfunction bubble ... my advice is free ... take
the shuffle back! I swapped for a 2G Nano, and
within 5 minutes I was off and away! Go Apple GO!
The highly experienced sounding tech at the store
was also at a loss.
If you read the OP's plaint carefully you'd have noticed what's being talked about is a Shuffle that's over a year old... Thus, unless OP has AppleCare, taking it back is not an option.

Desperate plea: ipod not recognized by Windows/itunes

I apologise ...
for being yet another forum user who pops up with a desperate plea.
I am fairly geeky and done everything I can think of.
I have 2 ipods. One is a brand new video ipod, the other a 2nd generation. Both ipods work on one one laptop, my video ipod refuses to work on my Sony Vaio (whereas the 2g ipod is fine)
Specifically: I connect via USB and a "not recognised ... device malfunctioning" error occurs. Using exactly the same USB port, cable and a different (the 2g) iPod it works fine.
I have removed and reinstalled itunes and ipod updater.
I went to the mac store's "genius" bar and the ipod was given the all clear.
So, there's clearly a conflict between my video ipod and my Sony Vaio (running XP: have tried this with and without SP2) My question is what should I try next?
I've done everything I can think of, and as the other ipod works (and this video ipod works with other systems!) I am at a loss at to which variable to try next.
I apologise for bothering you regulars, but rest assured significant googling and more have turned nothing up ...
I wait in hope!
To make a little clearer as my post was not particularly eloquent: my 2g ipod works fine using the same USB cable and USB port. The 5g is not recognised. I am trying to establish the variable between these so I can fix it. Any ideas?

Thanks for the speedy response.
I am afraid, no, there are no errors when nothing is plugged in or, indeed, when the 2g iPod is plugged in. I've followed other threads on here and been sure to have usbstor.inf etc all in place.
When I plug in the 5g, windows says a device attached to the system is malfunctioned or unknown. In device manager it says the device is unknown.
The ipodservice is running and all other software and processes are there/have been reinstalled/restarted etc. I've done every I can logically think of!
I am really at a loss as to why my 2g iPod works and my 5g iPod won't. Annoyed as well, obviously, as the Mac store formatted my iPod today during the troubleshooting. Thus this morning I had 25GB of music and no ability to update, now I have 0GB of music and no ability to update (I still have all the music on my laptop, I mean simply I can't get it on to the iPod at the moment)
Can anyone think why one iPod works and one doesn't? Is there anything in the USB 1.1 or 2.0 side of things that could be playing up?
So grateful for any help!
Tom

IPod Touch not recognized in Windows & iTunes won't start unknown error -50

I have been trying to fix a connectivity issue with my iPod touch for almost 6 hours now. I've read all over the iPod Touch forums and none of the solutions worked for me. I've installed and uninstalled iTunes multiple times and nothing seems to work.
Also, earlier this evening iTunes was working but it wouldn't recognize my iPod touch although it would charge. Now that iTunes won't start I'm also having problems with charging my iPod and at no time, was my iPod ever recognized in 'My Computer'.
Someone please help! I'm at my wits end without being able to use and update my iPod. All help/insight/suggestions are appreciated and thanks in advance!

AppleNEve wrote:
I double checked to make sure that the cable is not faulty and it's working perfectly.
how did you test that ?
anyhoo, you might want to give this a shot:
+Hi, All,+
+It works now, It suddenly stopped detecting due to unknown reasons, but try these steps.+
+Restart the device without connecting to your pc and+
+Connect to pc and restart again, I did this 2 times and it was recognized and its working fine.+
+Best of luck.+
here's the original thread: http://en.kioskea.net/forum/affich-17997-ipod-not-detected
if still no joy, it could be that your Touch is a goner. if it is still under warranty, you should plan a trip to the nearest Apple store.
JGG

1st gen shuffle not recognized by windows, itunes, or reset utility

Have had shuffle for just over a year (figures). Ran out of charge, tried to charge it, but computer didn't recognize. Have tried to reset and recharge. No lights come on when attached to computer. When I try to play it, green light comes on momentarily and I can hear music, but then it dies in about a minute. Can't restore because itunes won't recognize it. Finally downloaded shuffle reset utility, but that doesn't recognize it either. Is it dead? Should I toss it? I'm almost more ****** that I've spent a lot of time trying to diagnose it than I am that it stopped working. See lots of references to this topic, but can't get a definitive answer.
Dell Dimension 8100 Windows XP

Try this, it worked for me.
http://docs.info.apple.com/article.html?artnum=305136

ITouch not recognized by Windows, iTunes

My iTouch is functioning fine, but I can't connect it to iTunes.
I have gone through the FAQ:
http://discussions.apple.com/ann.jspa?annID=774
but still am having no luck. I have had this iTouch syncing with previous versions of iTunes (currently I have the latest itunes - 9.??).
I uninstalled all the possible apple software components (iTunes, Quicktime, Apple mobile device, etc.) that I could. With all the software removed, I got my computer to recognize my iTouch (as an apple camera funny enough; can't do much with it though).
After I install the latest iTunes, my computer cannot recognize the iTouch. I tried all the steps in the FAQ: reinstalling the USB driver, verify apple mobile device installed as service, etc. Everything looks good. However, when I connect the iTouch to the computer, iTunes starts, but then hangs (probably b/c it XP can't recognize the device). When I unplug the iTouch, iTunes get un-hung and runs fine.
Very frustrating. Anyone had this problem? Thanks in advance for any help.
- Matt
A few weird things:
I get this message when I start up iTunes:

What is the message you get when launching iTunes?
If you've already been over the steps here: http://support.apple.com/kb/HT1852
Try these steps: http://support.apple.com/kb/TS1421
If the issue persists, try disconnecting nonessential devices like printers or other peripherals. Also, try removing any podcasts from the iPod touch.

New shuffle not recognized by windows/iTunes

my boyfriend got me a shuffle but it isn't working with my computer or laptop. i know there's nothing wrong with the shuffle because he added songs before he gave it to me. i tried all of the "solutions" given by Apple's support except restoring. this is most likely a problem with my usb drives, i tried to update and reinstall as suggested in support but alas...
i'm extremely frustrated, help would be appreciated.

Is it a REAR port on your computer? You don't have a printer connected to this computer?
Have you tried running the Reset Utility on it?
http://docs.info.apple.com/article.html?artnum=305204

Help! Not recognized by Windows / iTunes

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