Help required for our Crystal Reports billing reports

Hi there, excuse me if this is the wrong location to make this post, just registered today and in need of help. We employee an in house developer and use Crystal Reports 2008, Service Pack 3 and have a couple of issues using Crystal Reports effecting the bills we email out to our clients and hoping someone can advise or point us in the direction of a partner who is an expert in this area.
Issues are:
We use a background colour for each section of our customers bill. When a section rolls over on to another page i.e. multiple sections we cant get the background colour grow to the bottom of the page. For example the customer sees the background colour stop possibly 1/2 way down the page.
Intermittently about 30% of the time where the customer has more than 2 pages we get a blank page inserted with nothing but has our logo in the same position.
Displaying $ figures using the default currency format on to the bill shows negative figures with the $ in front of the - i.e. $-2.81 instead of -$2.81
We have an issue occasionally the last line on the bottom of a page changes the thickness of the line and also the position i.e. the line appears lighter & sometimes indented about 10mm.
We would love to apply a banner down the right hand side of our landscaped page however the bill is broken into sections which we understand we cant have a full length banner? Open to ideas.
Thank you for any direction on how to resolve these issues, we have been living with them for 3 years. As mentioned above happy to pay for any expert to help us through this or refer to a partner.
Thanks again
Dwayne

To add to Jamie's post. Updating to Service Pack 7 will not be a bad idea either. You will have to contact sales: 866-681-3435or Customer Interaction Center: SAP Service Marketplace Content Page to get the SP.
Other than that, one question per Discussion would be great. SCN Rules of Engagement.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Hi Garry,
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Thank you.

<hr />
<pre>
private void test(String reportName)
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 , connFields
 , connOptions);
 catch(ReportSDKServerException Ex)
 String msg = "A server error occured while processing the " + reportObj.getKind()
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 Utility.errorOut(msg, Ex);
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</pre>
Edited by: Mark Young on Sep 10, 2009 2:16 PM

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Justin,

Thank you for the reply. Time constraints have not allowed me to post back to this tread
till now. I will try your suggestion. My assumption is that Save the report back to the
info store refers to IInfoStore.commit(IInfoObjects).


I'm afraid that I do not understand why I don't want to change the report client document,
or why successfully exporting the report with the new login/password is not what I
want to do. Any explanation on that statement would be appreciated.


I did find a way to accomplish my goal. It involved adding the SSOKEY property to the
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server. I have no idea what
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discovered is that if I changed the report option, Database Configuration -> When
viewing report:, in the CMS to Use same database logon as when report
is run from Prompt the user for database logon, then the
SSOKEY property had been added to the logon property bag having an empty string as its
value. This allowed me to successfullyupdate and save the modified logon back to the CMS.


So I took a chance and added code to always add the SSOKEY property with an empty string
as its value, and I could then successfully modify and save the report's logon info
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some insight or comments, either are welcome. Thank you in advance.

 
<hr />
<pre>
private void changeDataSourceOfAWFCrystalReports()
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 if(numOfQueryPages > 0)
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 logonProps.putStringValue("Trusted_Connection", "false");
 logonProps.putStringValue("SSOKEY", "");
 logonProps.putStringValue(
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 pBag.put("QE_LogonProperties", logonProps);
 newConInfo.setUserName(getConfigFile().getUNVConnectionUserName());
 newConInfo.setPassword(getConfigFile().getUNVConnectionPasswordDecrypted());
 dbController.replaceConnection(
 oldConInfo
 , newConInfo
 , connFields
 , connOptions);
 newConInfo = (ConnectionInfo)conInfos.getConnectionInfo(conInfosIndex);
 } // end for on conInfosIndex
 clientDoc.save();
 } // end for on reportIndex
 } // end if on newInfoObjects
 } // end for on queryPageIndex
 } // end try
 catch(ReportSDKServerException Ex)
 // handle...
 catch(Exception Ex)
 // handle...
 finally
 getCms().commitToInfoStore(newInfoObjects);
 if(clientDoc != null)
 clientDoc.close();
</pre>

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