HELP! Time Capsule painfully slow

OK, so I bought a new 1TB Time Capsule yesterday.
I installed it yesterday and during configuration, it copied over the profile from my old Airport Base Station.
My internet slowed down dramatically (1.5B per dsl reports) and I started my Time Machine backup before going to bed. When I woke up, it had backed up 18GB of 240GB!
When I came home tonight, I reset the unit and recreated my network from scratch manually.
My internet is back up to 4.2mb (per dsl reports again), but the backup speed is only about 500K/minute.
What am I doing wrong?!?!? If this is the true speed of TC, I feel very duped by Apple. There is no way this a viable wireless backup device at these speeds!

Just to offer you an example of one series of performance read/write testing of the Time Capsule (TC), the following is an excerpt from MacInTouch Special Reports for a speed comparison of the internal hard drive vs. a USB drive attached to the TC. This is just one example, others may show different results, but this should give you an idea of what could be expected for comparison to what you are experiencing.
"It's not a speed demon, but it is very consistent, yielding 10.2 MB/sec. for reads and 8.9 MB/sec. for writes in AJA Kona System Test, over a 5-GHz, 802.11n wireless connection from our Mac Pro. Over Gigabit Ethernet wiring, we saw 17.1 MB/sec. for reads and 12.6 MB/sec. for writes.
The external USB hard drive we tested was somewhat slower, with 16.7 MB/sec. reads and 8.9 MB/sec. writes over Gigabit Ethernet wiring. But, using the USB disk over 802.11n wireless was much slower, yet, than using the internal disk."
Even Apple recommends that the first Time Machine backup should be done with your Mac connected by Ethernet to the TC. (ref: Backing up with Time Capsule for the first time)

Similar Messages

  • Time capsule painfully slow wifi

    New time capsule , painfully slow wifi , cisco works lightning fast so the issue is with the TC. Looked at forums and I see it's a common isssue. Any ideas that actually work?

    Download the free  iStumbler  app to examine the strength of your connection.
    If it's not good, look for interference with another wireless device, cordless phone, microwave oven, etc.  Turn them off temporarily;  if you find an offender, move it farther away.  See  AirPort and Bluetooth: Potential sources of wireless interference  for more.
    Try different WIFI channels.

  • 1st generation time capsule painfully slow

    I've been dealing with this issue for some time now.  I've searched all over the internet for a solution, and I've yet to find anything that works.  I'm hoping a Time Capsule expert may be able to help me sort this problem out.
    I have a 1st generation, 1tb Time Capsule.  I've had one since they first were released.  Use already had one fail from the dreaded dead power supply issue that was affecting many 1st gens after reaching 18 months old.  This one is less than a year old.
    I have Verizon Fios with a blazingly fast Internet connection.  When I plug directly in to my ISP's router via Ethernet, my connection is amazing.  I realize that wifi connections are much slower than Ethernet, but what I've been dealing with lately is ridiculous.
    I believe the problem lies with the Time Capsule.  It's set to 801.11n, 5ghz only, maximum throughput (24mbps), WPA2 personal security, latest firmware.  Wifi connections via the TC are great at first, but they seem to degrade as time goes by until I finally have to reboot the TC, then the speeds are back up to normal again for a while.
    The problems also seem to arise whenever a computer is backing up to the TC.  I understand that speeds might slow down while a backup is occurring, but I would expect that they would return to normal when the backup is complete.  Unfortunately, the speeds often slow down so much that the backup never actually finishes, and often it comes up with an error saying that the disk is no longer available.
    Trying to share a file between my macs is often impossible.  Even a small file, say 5mb, can take minutes to transfer between to wifi-connected devices.  Sometimes a TC reboot with fix this, other times it won't.
    My setup is like this - Verizon router with wifi disabled, serving as the DHCP router for my entire internal network, connected via Ethernet to my Time Capsule and an Airport Express.  The Time Capsule is set up in bridge mode and serves as the 802.11n wifi source for my newer wifi devices.  The Airport Express is also set up in bridge mode and serves as the 802.11b/g wifi source for my older wifi devices.
    Due to the nature of the Fios service, I can't have the Time Capsule set up as the DHCP distributer for the network.  However, even when I didn't have Fios and the Time Capsule was set up as the dhcp distributor, I suffered from these slow connection issues.
    Are the 1st generation TCs plagues with issues?  Is it just time for me to get a new one?
    Any help or insight would be greatly appreciated.

    Unfortunately, you are experiencing one of the downsides to 5 GHz. That's because the higher frequency 5 GHz signals are much weaker than 2.4 GHz signals.
    After all, you always have to give up something to gain something else. In the case of 5 GHz, you gain potential speed but in return, you must give up penetration power and distance capability.
    In order to work well, 5 GHz signals need to almost have a line-of-sight relationship between devices. Unless you can achieve this, you will do much better to leave the Time Capsule running at the 802.11n (b/g compatible) 2.4 GHz Radio Mode and allow the Express devices to "extend" that network.
    As for the location of the AirPort Express devices in an exended network, that is critical for best performance. That's because the Express can only "extend" the quality and bandwidth of the signal that it receives. Post back if you need a few more tips on how to find the best location for the AirPort Express devices.
    Would the new airport extreme fix the problem?
    Unfortunately, no.

  • Time capsule painfully slow under windows 7

    I'm using a time capsule (latest gen, 3TB) with both a Mac and a PC. The Mac uses Time Machine to backup and things work great.
    However, on my PC (Windows 7), the TC is mounted as a network mounted (drive Z), and if I simply try to drag and drop files from my PC to the TC, it's painfully slow. At least 10x slower than on the Mac.
    As an example, copying 500MB takes about 10 hours...
    Any suggestions on improving performance using TC on a Windows 7 machine?
    Thanks.

    Download the free  iStumbler  app to examine the strength of your connection.
    If it's not good, look for interference with another wireless device, cordless phone, microwave oven, etc.  Turn them off temporarily;  if you find an offender, move it farther away.  See  AirPort and Bluetooth: Potential sources of wireless interference  for more.
    Try different WIFI channels.

  • Time Capsule Painfully slow internet over wireless (not so over ethernet)

    I dont know what it is, but when I use the TC over wireless, it is over 10 times slower than if I just stick an ethernet cable in my macbook. I get 50k/sec TOPS over wireless. I get 600-2MB/sec over the ethernet.
    Im seriously using an ethernet cable right now because I cant stand it.
    I have restarted the thing 50 times now. (modem too)
    I have an N capable macbook.
    I have time machine TURNED OFF
    I have tried all different frequencies.
    It is not just my macbook, but every wireless device on the system.
    I had an N basestation I replaced, it was super fast.
    My ethernet and airport settings are identical.
    I have tried. all settings of B,G,N 2.4 and 5ghz.
    I have tried interference robustness on and off.
    It is not the internet going to it, and it is not the environment it is in as It is sitting in the exact same place my N base station was in.
    I seriously hate this thing right now... And I am as big of an apple fan as they come.
    Please help me!

    I unplugged it again and plugged it back in again... and it seems to have worked.
    Why it didnt before, and how long this will last is anyones guess.
    I just wish it was as reliable as my previous N base station.

  • Need Help, Time capsule stoped connecting

    need help, time capsule stoped connecting. the yellow light is flashing.
    I have important file that can't lose them, how can I restore connection without losing all files?
    Hope someone can help me
    Best regards
    Chico
    Message was edited by: quicova

    Best thing to do is connect your computer to the Time Capsule (LAN port) using an ethernet cable. Once connected, run Airport Utility and it should let you know why the light is yellow and attempt to fix the problem. If the problem persists, you should either re-configure the Time Capsule properly or conduct a hard reset and start the configuration over from the factory settings.
    http://support.apple.com/kb/HT1300

  • Time capsule disk slow

    Hi all. First post and relatively new Apple user. I have a question.
    I bought a time capsule and found it incredibly slow at disk writes. Setup is as follows.
    Lyksys router with time capsule connected via ethernet. Time capsule has created new wireless network and has one wireless client, my macbook pro. I also have a mac mini plugged in the back of the time capsule with it´s wireless turned off. The mac mini has a usb disk attached.
    I´ll spare the details but planned to use time capsule as a central location for movies, iTunes and photos (I planned to rsync this data to a usb disk attached to the time capsule from time to time). I am not using time machine.
    After much upgrading, downgrading and mucking about, the time capsule got to useable speeds. However, my test is "time cp rugby.avi /Volumes/Data" where rugby.avi is 700MB in size run from my macbook pro.
    Best speed I have achieved is 1m 40s. This morning I ran the test before going to work and got 1m 50s. Came home, did nothing except run the test and get 2m 45s. Run it again 3m 25s. Run the test to the mac mini and get 1m 22s. Then to the usb dsk attached to the mac mini 1m 40s. Then du time capsule again and get 3m 50s.
    To copy the data to the macmini, the data must go through the time capsule wirelessly so we can rule that out as a source of the peculiar speed difference.
    My real point is that time capsule seems to have a problem actually writing to the disk. I have no idea what this is and so have decided to return it.
    However, if I buy an airport extreme and plug a usb disk in it, does anybody think I might get speeds close to what I get transferring now to the mac mini or should I just get myself another mac mini, after all, it seems a lot faster than using time capsule.
    Hope you can help.
    Regards

    Thanks for the reply. I´m not too concerned with real numbers as such though they are obviously interesting. All I know is that copying that fine in under 2 minutes is good enough for my purposes. Copying remotely to the mac mini internal disk and also remotely to a usb disk attached to the mac mini gives me a speed I am happy with. Time Capsule can also occasionally compete too but mostly gets nowhere near it.
    I´ll check out your links but I guess would like to hear if anybody has been complaining about the airport extreme with attached usb disk being slower than they expect.
    Thanks again for taking the time to reply though.

  • Time Capsule too slow with PLC

    Hello.
    Currently I have a wifi modem router (802.11g) Zyxel whose ports ethernet (10/100) have connected the following:
    - Port 1 mac pro
    - Port 2 NAS 2TB Raid 5 where have all the movies in HD (720p and 1080p), home videos, music, photos, etc..
    - Port 3 PLC adapter Devolo dlan 200 AV http://www.devolo.com/consumer/7dlan-200-aveasy_starter-kit_product-presentation1.html?l=en
    All this is in my home office.
    In the bedroom of my oldest son, I have a PLC adapter which connects your PC and / or console. Also use a macbook by wifi.
    In the room of my youngest son, another PLC adapter which connects your MacMini and / or console.
    In the lounge have another PLC adapter that is connected to a multimedia disc DVICO TVIX M6500 http://www.tvix.co.kr/ENG/products/HDM6500.aspx
    This disc I have configured to connect to the NAS and can see all the content (especially HD movies) smoothly cuts or breaks in the image and sound.
    Now I buy a Time Capsule 1TB. Following instructions, I connected a Zyxel modem port to the WAN input of TC (I canceled the Zyxel wifi).
    I connected to port 1 of the TC the mac pro, the NAS to port 2 and to port 3 the PLC adapter, but I have a problem set transfer rate:
    From the lounge, when I connect the disk media and I want to watch any movie (even in PAL) to play me jumping on the image and sound. It is as if the ports were only a 10mb ethernet. They lack the data transfer rate (I tested on all three)
    Interestingly, the TC wifi (802.11n) works properly and the macbook can see all the movies in HD without problems of jumps in the image (which with Zyxel wifi was impossible)
    I've been looking in all possible configurations and find nothing.
    The network works because I see all the computers, but is very slow.
    Theoretically, the PLC adapter is transparent in an ethernet network and does not influence the rate of data transfer.
    It is as if they were incompatible the TC Gigabit ports with the PLC adapter.
    Any idea?
    Greetings

    chris_gmu wrote:
    What I did was to connect an ethernet port of Time Capsule back to the ethernet port of my mac book pro but nothing changed. Still very slow in backupx
    Yes, that's what I meant, sorry.
    and my internet connection is unstable reqularly disconnecting...
    That may be the main problem.  Time Machine may be just an innocent victim. 
    A easy way to tell is to just disconnect from the Internet for a while, and see if the backups improve, via Ethernet.  If not, be sure it's not still using WIFI -- turn WIFI off to force it to use Ethernet. 
    If it does improve, that would implicate something in your setup or connection to your DSL modem.  That's out of my area of expertise, but there are some networking gurus here who can help.
    If it doesn't improve greatly, see the green box in #D2 of Time Machine - Troubleshooting.  Something there should fix it.

  • Time Capsule extremely slow recover

    Hi and tnxs for reading.
    Since my iPhoto Library has been corrupted, I am trying to test some old versions/backup by restoring them from my Time Capsule (2TB last version on the Apple Store), but unfortunately the process is extremely slow. My iPhoto Library is 35GB and the required time for the transfer is about 5 days!!
    I did some tests: no prob with the WiFi: if I try to manually transfer a 1GB file on WiFi in the finder from my Mac to the TC disk it takes a few minutes. However, the iPhoto Library recover from TC is taking ages... any idea??

    The iphoto library is a huge number of small files.. not one big file.
    Wireless is extremely inefficient at handling the data stream plus all the back and forth file info required .. please use ethernet.
    Simply plug in ethernet.. make sure you have a connection then turn wireless off.. If it stops the file transfer I am very sorry. You will need to start over most likely.
    IPv6 can also help but you need it set correctly to link local only .. auto is not good enough.

  • Time Capsule 500G Slow Page Loads On iMac OS 10.4.11?

    Recently set up a 500g Dual Band Time Capsule and everything works fine my Macbooks works fine other Macbooks work fine.
    But a white iMac on 10.4.11 seems to be having problems
    It has 4 bars in the wireless signal, all the green lights on the network diagnosis.
    Yet pages seem to load very slow if not at all, more times than not. Sometimes will be fine.
    Anything i can do with the Airport Extreme, have them as a guess or direct connect or something? To help it along?
    Not sure of all the options the time capsule might have to help me thats all...
    Any recommendations?
    Oh and any apps that record the connection, so i can see when it drops and doesn't and see if there is a pattern istumbler do that?

    There's no need for concern about the repair permissions ACL message; it doesn't affect you.
    What does affect you is the fact that one of your systems is running 10.4.4 and it needs to be updated to 10.4.11. As it stands now, it's both a security risk and way out of date. You need to update it today.
    If you want to run any system utilities, the only one you really need is Applejack. Since you have nothing that's super-secret, there's no point in worrying about securely erasing anything. Even if somebody wanted to do that, they'd first have to break into your Mac and have a good idea of what they're looking for, or steal it altogether to have enough time to recover the data on it and then wade through all the useless junk before they might find anything interesting. Unless you're the CIA and have something worth hiding on your Mac, that's overkill.
    Mulder

  • Time Capsule (A1409): slow file access problem and how do we create a back up of the files on timecapsule?

    Time Capsule: We have a model no A1049 our network (installed by someone no longer working with us, so I don't know how it was set up or how to access any settings other than via Airport Utility)
    We use it for our central file storage, and as a disk for timemachine backups from the several macs we use here.
    The time capsule is running but we have slow access to files, it takes ages to bring up the list of files available, can I fix this?
    I have just updated the firmware.
    I would also like to know how I can back up these files to another disk.
    I have searched the manuals and also the support community but I can't find the answers or any instructions other than the manuals  and would appreciate help.
    Thank you

    The Time Capsule was designed to handle Time Machine backups from one or more Mac computers, and it will work reasonably well for that purpose.
    But.....and this is a big BUT......it will not work very well at all if you try to make it act as a file server, since the disk spin up time is quite slow among other things like slow read times from the disk.
    Suggest that you get with an IT specialist who can recommend the right file server solution for your network based on your needs.
    As far as backing up the data on the Time Capsule, the simplest way to do this is connect a USB drive to the USB port on the Time Capsule and use the built in Archive function in AirPort Utility to make a complete copy of all of the data on the Time Capsule.
    Unfortunately, the simplest way is also the slowest and the Time Capsule will not be available for Time Machine backups or file serving during the Archive procedure, which will likely take 4-6 hours or so depending on how much data might be on the Time Capsule.  A good time to do this might be late at night, so the Archive copying will run overnight.
    Another better option would be to use a commercially available application, like Carbon Copy Cloner to automatically back up the Time Capsule disk each day at a time that you choose.  The advantage to doing it this way is that CCC will only back up the changes that have occurred since the last back up, so once the first "master" backup is done, the subsequent "incremental" backups will only take a few minutes each day.
    Your IT specialist / consultant will likely have other suggestions for you as well. The advice that we have offered here is meant to be general in nature and not specific to your particular needs.

  • Updated to snow Leapord and now my time capsule is slow

    Recently updated Mac mini to snow Leapord and since then my wireless network is 2mb/s or slower on my 1TB time capsule. Can anyone help?

    Hello. I don't know what part of the world you're in but if you're in North America TVs typically operate on the NTSC format and if you're in another part of the world PAL is used. If you have an option in System Preferences, make sure the appropriate choice is selected.
    Regards,
    -Ryan

  • Time Capsule VERY slow ethernet back-up on my iMac

    Hi anyone who can help....I'm getting really frustrated with Time machine
    It seems quite afew people are experiencing problems with TC....
    BUT they all seem to have different issues. Mine is simple.
    As a wireless network it works just fine, last weekend i had some friends over and we had 4 laptops going at once - speed was fine
    Backing up - My G4 powerbook works FLAWLESSLY, backing up wirelessly.
    BUT...My G4 iMac (connected directly via ethernet cable) hasn't been able to do a back-up since got it. It gets stuck on preparing or takes day's (Yep DAY's) to do a few 100 MB.....
    Obvoiusly the TC is working, but not the wired connection. I can't try my iMac wirelessly, as it doesn't have an airport card
    ANY suggestions? Oh and I don't have any virus software installed

    Andrew,
    *_Slow Time Capsule Transfer Via Ethernet_*
    *Disable Anti-Virus Software*
    “Using virus scanning software can make Time Machine backups very slow. If you use Norton Antivirus 10 AutoProtect or a similar product, try turning it off during backups.” [http://docs.info.apple.com/article.html?path=Mac/10.5/en/15140.html]
    *Create An “Ethernet Only” Location*
    While you are physically connected to the Time Capsule via ethernet you may still be experiencing slow data transfer speeds because your Airport network is still active and taking priority.
    Connect one end of a Cat-5 Ethernet cable into one of the LAN ports of the TC (<•••>) NOT to the WAN port (wheel icon). Connect the other end to your Macs ethernet port.
    Next, go to System Prefs --> Network.
    At the top of the window note what “Location” you are currently using, as you will need to return to this setting later.
    Now, change “Location” to “Edit Locations”.
    Click the “+” button and create a new location named “Ethernet Only”.
    Click “Done”.
    In the Services Pane on the left, eliminate all other services using the “-” button leaving “Ethernet” only. If you choose to leave other services listed then al the very least move Ethernet to the top of the list using the Action Menu (gear button) at the bottom and "Set Service Order".
    Verify that “Configure” says “Using DHCP”.
    Click "Apply" in the lower right.
    You should be seeing an assigned IP Address and the Status should say “Connected”. The dot beside “Ethernet” should be green.
    Now begin your backup or transfer of files.
    You should still have internet access during this period.
    Once the backup/transfer is complete, remember to change the Network Prefs “Location” back to “Automatic”, or whatever setting it had originally been, to restore Airport connectivity.
    *Adjust Ethernet Speed*
    Open Network Preferences.
    With Built-in Ethernet selected on the left, click "Advanced" in the lower right.
    Click "Ethernet" tab on the far right.
    What is selected beside "Speed"?
    Try changing this setting and see if it makes a difference.
    Next launch Airport Utility.
    Select the Time Capsule on the left.
    Click “Manual Setup”.
    Select “Internet” from the toolbar.
    Click “Internet Connection” tab.
    Near the bottom verify that “Ethernet WAN Port” is not set to a slower speed. Either choose “Automatic” or the fasted speed available.
    If you have made any changes, click “Update”.

    *Slow Full Backup After Restore*
    Try either deleting the “old” backup disk image or copying it to another disk. Then start the “new” full backup again. Some users have experienced improved speed when the “old” disk image was removed from the backup disk.
    Let us know if this was helpful.
    Cheers!

  • IMac Time Capsule OK, Macbook Air Time Capsule Very Slow, both 10.9.5

    I am struggling for more than a week trying to find an answer, but failed, hope someone can help me out
    It seems after I upgraded to 10.9.5, a message on my Macbook appeared that I believe advised me to do a new full back-up on my Time Capsule. I did, it was slow, few MB after 1 hour or so, so I cancelled it. Whatever I tried, it remains a problem, I am now backing up 180GB to a 2TB Time Capsule, and it is at 53GB after 10 hours, now running at about 1GB/3 hours. My iMac, also on 10.9.5, connected to the very same Time Capsule on the same network runs smoothly, backing up 850GB in 8 hours or so.
    What I have done so far, that did not help:
    - Reformatted my Time Capsule completely,
    - Run Disk Utility on Macbook, Repair Disk permission, Repair Disk.
    - After Repair Disk Permissions it completes OK, but when I immediately run it again if finds the same problems, which it says have been corrected, see screenshot
    - Disconnected my iMac from the network, sticked the very same network cable in my MacBook, ran Time Machine again, no difference
    My set up:
    1x Macbook Air, mid 2002, 250GB of which 70GB free space, 10.9.5, no anti-virus, clean-up apps etc
    1x iMac, beginning 2009, 1TB of which 150GB free space, 10.9.5, no anti-virus, clean-up apps etc
    1x Time Capsule 2TB, running latest firmware 7.6.4
    All networked to the same network, no wireless connections
    Prior to 10.9.5 I did not have this problem. I am pretty much lost. Anybody?

    USB to ethernet has never been great.. although why it is worse with 10.9.5 is typical quality of apple upgrades these days.
    7GB/hr sure aint fast.. it will go fairly slowly over the small files but should speed up on the larger ones.
    I would take another step.. since you have come this far..
    Check your wireless link speed. Depending on the age of the TC (yours in gen4) and the air.. you link speed should show 450mbps in the wifi on the mac.
    Check it now..
    Transmit rate should show 450.. you might need to setup close to the TC to get it.
    But I achieve that by setting different names for the two bands.. TC24ghz and TC5ghz.
    By default my mac will choose 2.4ghz .. because it is based on the best signal not the best speed. On 2.4ghz it can achieve 217Mbps max. Usually it will drop to 130. So by using a different name I can force the connection to the highest speed.
    As you can probably tell.. IMHO using auto for everything is a great way to get things to work.. but how well they work is optimised by a committee.
    Setting all the factors myself I set what I want and produce a racehorse instead of a camel.
    (It is a typical joke.. camel is a horse designed by a committee!!).

  • Time capsule is slow and inconsistent

    It seems that the wifi is much slower than my old airport extreme, and inconsistent in terms of connectibility and strength. Any hints? I've been at this for two days.

    All,
    Maybe trying some of these suggestions will help?
    *_Slow Time Capsule Transfer Speeds_*
    *Initial Backup Best Over Ethernet*
    It is recommended that you perform the initial full backup via ethernet, then all subsequent backups via wireless.
    *Transmit Power & Wide Channels*
    If you are using the 802.11n only (5 GHz) radio mode, you can also select to use wide channels, which provide higher data throughput in your network.
    Launch Airport Utility
    Select your Time Capsule on the left.
    Click “Manual Setup”.
    Select “Airport” in the toolbar.
    Click the “Wireless” tab.
    Click “Wireless Options...” at the bottom of the window.
    Adjust the “Transmit Power” to 100%.
    Put a check mark in the box labeled “Use Wide Channels”.
    Click “Done”.
    Click “Update” in the lower right hand corner.
    Wait for the Time Capsule to restart and then see if your network speeds improve.
    *Anti-Virus Software*
    Are you running anti-virus software. Disable it and see if network speeds improve. The discussion boards are filled with users who are experiencing degraded network speeds due to their anti-virus software.
    One poster observed: “I had the exact same problem 5mins ago, it had taken 2 hours to back up 2GB, I realized I installed Sophos anti virus a couple of days ago. When I turned that off my back up is speeding through.”
    Another contributor stated, “I am doing the first backup to my time capsule, about 71 Gb, It seems to be going about 1 Gb per hour. is this seem OK? I tried the ethernet connection and the speed was about the same. It has been going all night and after 12 hours it is at only 12 Gb of 71….I found the problem, I uninstalled Norton and the problem went away. It backed up in about 3 or 4 hours”
    *Wireless Security Issue*
    Some who have experienced degraded network speeds have isolated the problem to their wireless security setup. Try this:
    Launch Airport Utility
    Select your Time Capsule on the left.
    Click “Manual Setup”.
    Select “Airport” in the toolbar.
    Click the “Wireless” tab.
    Change “Wireless Security” to “None”.
    Click “Update” in the lower right hand corner.
    Wait for the Time Capsule to restart and then see if your network speeds improve.
    Granted, this is far from desirable. But it does help to isolate the problem in you instance. Maybe simply resetting the security with a new password will help?
    Let us know if any of these procedures helped.
    Cheers!

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