HELP UPDATE HAS DELETED ALL INFO

Hi there thanks for looking my sister has a macbook air and she has done an update today 17/09/2011, to be fair she is not amazing with macs but she knows she needs to do updates every so often. so an update occured and so she downloaded it. it said you now need to reset your computer. she has done this and all the information for example pictures files etc  have now been deleted! at no point did it say you need to back up or anything.
does anyone know of this issue. any clever way of recovering them?
please help as it had alot of personal pictures regarding her wedding just rescently and she cant get them back :/ please help if you can.
Many thanks.
Scott

Hi Scott,
A software update is not designed to delete or erase files/settings on your machine. But since the dawn of the OS, it's always a good idea and strongly recommended to ensure you're properly backed up before updating/upgrading. Anyone that's been burned on a failed update/upgrade that caused data loss would agree with me here.
For what it's worth, per the owner's manual for the MacBook Air:
Apple recommends that you back up the information on your hard disk before restoring or upgrading software.
If you've search the hard drive high & low and the data is infact gone, you can try data recovery software, it's not a guaranteed success but the software solution would be infitely cheaper than paying for data recovery.

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