Help! V04 message, can't view on demand programs

Hi there,
I know this is a common problem, but we are having trouble with the above error message. I think it is our broadband speed, which at the last test was around 1100kbps download speed, which I think is too slow? I have phoned tech support and they say that there is no problem with the broadband speed, and marked my fault as resolved.
I have gone right through the troubleshooters several times with no luck. We have just moved and started the phone broadband and vision service on monday, does it really take time to start up?
Any help would be appreciated.

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:20:22
Downstream:
2.313 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 19.0 dB
Line attenuation (Down/Up):
61.4 dB / 31.5 dB
Output power (Down/Up):
17.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
55 / 0

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Help! V04 message, can't view on demand programs

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