Help with 10.8.1 Disk Utility... doesn't work.

I Just bought a new macbook pro. It has ver 10.8.1. I get this when trying to open disk utility:
"You can’t open the application “Disk Utility” because it may be damaged or incomplete."
Normally, if the machine came with a disc, I could restore from the disc. But this one, no disc. Just a pretty pamphlet.

Or pack it back up in the box it came in, Take it back to the store you bought it from and get a full refund. Then buy another that works correctly right out of the box.

Similar Messages

Help With Mac OS X Disk Utility -

Hi, I have upgraded to Mac OS X Lion by download and had it a while. My MacBook Pro "13 crashed and i had to use the hold the power button to turn it off. I think the HDD needs a disk repair, I have tried to do it by booting the snow lepord disk I got with the laptop and the Disk Utility. It says, "the disk volume can not be repaired" do I have to do it with a Lion OS X disk or does it not matter? Will I have to reformat my hard drive and loose all my stuff?
Hope you can help,
Thanks
Carl

Hi, i have tried that but it still wont work, it just stays on the gray screen with the apple logo? I cant seem to get past it? any other suggestions?
Cheers
Carl

Repair Disk on disk util doesn't work

Onyx maintenance indicates my startup disk requires repair.
When I reboot from my system DVD and attempt the repair I get the following dialogue
" Verify and Repair disk - eMac HD.
Checking HFS Plus volume
Checking Extents Overflow file
Checking Catalog file
Invalid extents entry
Volume check failed.
Error: the underlying task reported failure on exit.
1 HFS volume checked
1 volume could not be repaired because of an error."
I've never encountered the term "extents entry" before.
Any idea what the problem could be? What fixes might be available?
So far all is working, but I'm waiting for the problem to leave me without the ability to continue working with this machine.
I am backed up.
Any help appreciated.

You must repair the HD, if Disk Utility or fsck should fail to repair it, your best bet is DiskWarrior from Alsoft, you'll need the CD to boot from if you don't have another boot drive...
http://www.alsoft.com/DiskWarrior/
Your best bet is DiskWarrior, you need the CD/DVD though.
http://www.alsoft.com/DiskWarrior/
But others that may work…
Drive Genius…
http://www.prosofteng.com/products/drive_genius.php
TechTool Pro…
http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=83
Only other Apple option is to erase/fromat the drive.

Erase button on Disk Utility doesn't work

II'm trying to erase my external HDD so I can use it to restore a backup of my HDD , since there's a problem with my HDD and my MacBook Pro is stuck on startup, but the erase button (is not grey, it looks functional) doesn't respond. I press it and nothing happens. What can I do? I need to backup my files ASAP

Connect the external drive to another mac ( a friend maybe?) and re-format it using that.
I'm not 100% clear on what you're trying to achieve here, but it sounds like your MacBook HDD is corrupted. Make sure you've tried repairing the HDD using disk utility in the recovery partition. This will tell you if the disk is usable. It may repair it and return your system to normal operation.
If your HDD is corrupted or damaged you may have trouble backing it up to the external drive anyway.
Personally I would remove the HDD, replace it with a new one and re-install OS X onto it. While you're out getting a new HDD, pick up a SATA to USB drive caddy that will allow you to connect the old HDD to your new restored Mac via USB. If it's readable then you should be able to copy data off it.
Your ability to re-install to a new hard drive will tell you if the problem was with the old HDD or with the Macbook itself.
If the old HDD is not readable you may have lost your data, or you may need to go to a professional data recovery service. This is why backups are essential. I would recommend using your external drive for backups with Time Machine.

Airport Disk Utility Doesn't See External Drive, But Airport Utility Does?

Hey! I am a recent Apple convert and just got a brand new MacBook and Airport Extreme. I am trying to get my Maxtor OneTouch 320GB HDD to work with the Extreme, but to no avail. The Airport Utility sees my HDD, but the Airport Disk Utility doesn't? Any hints/tips on how to fix this problem? Any help is appreciated! Thanks!

All I can think of is that the drive is formatted in NTFS which I have heard cannot be read by the AEBS(Airport Extreme Base Station), but I am confirming this right now in a different message. If you can copy the files, format your drive in HFS+(the Mac's standard file system), then reload the files. See if it works and reply back.

Macbook Pro: Disk Utility doesn't see my HD

Hi guys,
My Macbook Pro has been running slower lately, but I honestly didn't think too much about it...until today. It's just over a year old, running Mac OS X, and I mostly use Safari as my browser, but I have to use Firefox for my online classes. Today, Firefox froze up and quit responding, so I Force Quit it. A few minutes after this, Safari did the same thing, and then it was my entire desktop. Nothing was responding; I had to shut down by pushing the power button.
And then, it wouldn't turn back on. The chime sounded, the apple appeared, and the spinning circle underneath it. And it spun, and spun...until a generic "stop" symbol replaced the apple logo. I immediately shut it back down and did an online search. I followed every fix recommended for this issue. I tried reseting the PRAM, and then the SMC, and still the same thing happened. I tried to boot in Safe Mode, and if seemed to be working...right up until an hour passed and nothing new was happening. I shut it down again, and tried booting from the install disc of Snow Leopard. That worked, and I tried to do Disk Utility with the intention of following the online apple directive of running first aid on my HD. Except Disk Utility doesn't see my HD, only the boot disc and DVD drive. I'm guessing this is a bad sign. I tried calling Apple Care, but they are closed right now. I will call them in the morning, but in the meantime, I thought I'd see if anyone here had any advice I haven't already tried. Sadly, I haven't run Time Machine in...months. I'll end up losing a lot of stuff because I just didn't do that if my HD is toast.
Any suggestions?

Sure seems to be a failed(ing) hard drive. If you happen to get it into safe mode again, the ONLY thing you should immediately do is copy off your Home folder to an external USB disk, SD card, something. Then just get it to an Apple store for check.
Try to copy your files off first and don't try anything else to get at that disk until you copy your home folder. If the disk is failing and you're trying to do things to it you'll loose the chance to get that data.

Disk Utility doesn't refresh when inserting new DVDs

I'm in the process of copying a few DVDs by making an image of them first and then burning the image onto a blank DVD through Disk Utility.
After I'm done with one and insert a new DVD to copy, Disk Utility doesn't refresh to show me the new disk is in the drive. Is it normal?
If it is, is there something I can press so that Disk Utility manually refresh its listing of drives?
I find that quitting and restarting Disk Utility just to make a new image is so inefficient.

I am suddenly having the same problem. When I insert a blank disc either cd or dvd it does not show up in the left column in disc utility. I have tried closing and then relaunching disc utility but nothing. The disc shows up on my desk top but not in disc utility. I fear this is a Snow Leopard problem. Toast has no problem recognizing the disc and burning to it.

IPod Shuffle not recognized, device not recognized, disk utility doesn't...

...disk utility doesn't show up.
It's all on my wife's computer as it's her iPod. Up until yesterday - and she didn't change ANYTHING - iTunes 7.01 had no problem wiht the iPod. Today, however, iTunes nor her Mac recognizes the iPod. Can't do a thing with it. It displays a nice green light, but that's it. All connections checked and re-checked. Looked at the disk utility and there's no image for her iPod.
I plugged it into my own Mac and iTunes 7.02 tries to upload/access her library from her iPod and 1) after an interminable wait, say four to five minutes, it recognizes that there's a shared library available, and 2) then it says there's some firewall that won't let iTunes access the liberary.
I don't have an iPod of my own, so my experience is really limited. She uses her iPod all the time and, again, hasn't done anything different than she did last night.
What is to be done? Thanks in advance for GOOD tips.

Turns out she's running iTunes 7.1...
Still nothing.
Anyone out there, please?

Lion Disk Utility doesn't finish erase

Since installing Lion (clean install) disk utility doesn’t finish erasing or partitioning external disks. I used the disk utility from the install drive to erase the internal drive before installing Lion, this worked fine, but ever since it failed to erase any of my external drives. It starts of as normal but the progress bar stops half way and just never finish. Disk Utility does respond.
I tried different format options, repair and verify but none of the processes finish.
I went back to the install drive that I used to erase the internal drive before Lion install and it also didn’t want to finish.
I copied the old disk utility from Snow Leopard to my desktop, it opens with a warning, but gives the same outcome.
Any advice?

I'm having the same problem on my late 2010 Air with Lion installed over Snow Leopard.
I've tried several usb memory drives and several external harddrives...all the same problem with the progress bar getting stuck halfway. wether I select 'partition' or 'erase'.
the 'genius' at the mac store told me that he advises a clean install of Lion. I did...or I thought I did but all my files were still in place and the problem was still there. Guess I will have to wipe the drive first.
Also, unable to repair permissions on the MAC drive.
But it is remarkable how few people seem to experience this problem thus far. A google search hardly returns any results.

Disk Utility doesn't recognise inserted DVD-R DL

I upgraded to Leopard from Tiger a few week ago and Disk Utility has been working fine for a while. I bought a few blank DVD-R DL disks with 8.5Gig storage capacities, but, when inserted, Disk Utility doesn't show them in the top of the pane on the left side.
It shows the Super Drive, but doesn't show an inserted DVD below it like it usually should.
Any suggestions?
Message was edited by: jemorris55

Alright, so instead of burning to the disk specifically, I burned to the superdrive which automatically burned to the disk. It worked alright and now that the DVD has something on it, its icon pops up in Disk Utility. I don't know why it chenged...

Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)

Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)

Hey lozza567,
Thanks for the question. I understand that you are experiencing issues sending MMS messages. The following resource may provide a solution:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Issues with sending and receiving MMS
You will need these to send and receive MMS:
- An iPhone 3G or later.
- iOS 3.1 or later.
- A cellular data connection. MMS isn't available if you are using only Wi-Fi.
- A domestic MMS plan from your cellular provider. You may need an international messaging plan to send MMS to an international contact. Contact your carrier for more information.
- A roaming MMS when using a cellular provider's network different from your billing cellular provider's network. Learn more about roaming and contact your carrier for more information.
To resolve issues with sending and receiving MMS, follow these steps first
1. Go to Settings and turn airplane mode off.
2. Go to Settings > Messages and turn MMS Messaging on.
3. Go to Settings > Cellular and turn Cellular Data on.
4. Go to Settings > Cellular and turn Data Roaming on if you are roaming on a cellular provider network different from your billing provider's network.
5. Verify that you have a cellular data connection in the status bar at the top left of your iPhone.
6. Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
7. Verify that you can send and receive SMS. If you are unable to send and receive SMS, see the "Issues with sending and receiving SMS" section, above.
8. MMS may not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
9. Restart your iPhone.
10. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
11. Reseat your SIM card.
If you are still unable to send or receive MMS, follow these steps
1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
2. Go to Settings > Messages and turn on group messaging if you are sending a group message.
3. Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need the contact's international code.
4. Verify a "Pay as you go" MMS plan has enough available balance. Contact your carrier if unsure of your MMS plan or available balance.
5. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
6. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
7. Back up and restore your iPhone as new.
8. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
9. Contact your carrier to verify that you are provisioned to send SMS and are in an area with cellular coverage.
10. Contact your carrier to verify that there are no blocks or filters placed on your wireless account preventing you from sending SMS.
11. Your carrier may require APN settings to be modified to use MMS. Learn more about when you should adjust APN settings.
Thanks,
Matt M.

Mac OS 10.5.6 downloaded Firefox 3.6.13 Came as .dmg When I try to launch it says "Not Recognized". Right click for "Open With" refers me to Disk Utility when same results "Not Recognized"

About my Mac > G5 Desktop OS 10.5.6
Want to upgrade to Firefox 3.6.13
The download comes as a compressed file in .dmg format. When I attempt to launch the .dmg file to decompress I get a error message that says: The following disk images failed to mount: Image > Firefox 3.6.13 Reason > Not Recognized. When I right click to see what opening app it is directed to it says: Open with "DiskImageMounter (default). Disk Utility is offered as another opening resource when I direct the file to Disk Utility and go to Menu Bar select "File" then select "Open Disk Image" (or Cmd + "O") I get the same result. Have tried downloading the file twice more and get the same results

Vk2mh it sounds like the download was not complete or corrupted. Where are you downloading the update from? Have you tried downloading again?

Help! I have had my iMac G5 fitted with new Logic Board but it doesn't work

Help! I have had my iMac G5 fitted with new Logic Board but it doesn't work
I have just had my iMac G5 First Gen 1.8Ghz fitted with a new Logic Board under the Apple Repair Extension Programme for iMacs.
I got the iMac home from the repairers and switched it on and everything was working fine for about 2 hours and then all of a sudden the Error Page came up on the Screen (with a big On/Off Switch Logo) and it said I had to shut down.
So I shut it down waited a few minutes and then tried to re-boot it but nothing happened. All that happended was the Power Light in the Right hand corner came on..but nothing else....
Help! Any ideas what to do please?

If you have an external firewire drive (it has to be firewire, USB won't boot on a Rev A), plug it in to the firewire port and turn it on, then boot your iMac and see if it shows on the screen.
Have you tried to hit the eject (up arrow, the last button on the top row of the keyboard) button when you boot, perhaps the repairers left a disc in the drive? Then try and put your install disc in.
Miriam

Can I fix a disk with this message?-Disk Utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.

Can I fix a disk with this message?
Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.

Some problems can indeed be fixed this way. But working from Recovery_HD or Disk Warrior DVDs and working in the restricted environment those provide can be difficult. You can literally spend days working on this problem (while your regular work is unavailable) only to discover the old drive is unsalvageable.
There is no way to know up front whether you are facing a major Hardware failure or a minor software glitch, or something in between. Often you are forced to work from the drive you no longer trust. I continue to recommend you do this work from a different, fully functioning Mac OS X booted from a different drive.
If you have had the foresight to (as The hatter often recommends) clone your virgin install onto another drive for use in such situations, you will be able to recover from such problems in record time. If not, my previous recommendations stands:
Buy a new Drive. Or two. Install Mac OS X from scratch on a new drive, and get your Mac running again. Later, you can use the full power of Mac OS X to attempt to rescue your data, if needed. Then Zero the old drive, to see if it can hold data again reliably.
If the old drive eventually provides some needed data, and is salvageable, Merry Christmas.

Disk Utility doesn't recognize HD. Installed new one, same problem.

Hello,
I have a MBP. It suddenly wouldn't boot up, and had the flashing question mark folder upon starting up, so I figured that the HD needed to be replaced. I ordered a brand new drive, and when I try to install Leopard, it doesn't see the new hard drive. I open Disk Utility to partition the drive to GUID, but Disk Utility doesn't even see the new drive. Just my optical drive is listed.
I hooked up the old hard drive externally to another mac, and it appears to be working just fine. So it isn't a bad drive as I had originally thought.
What else could be wrong? The laptop fails to see any internal hard drives. Is there anything else that I can do to fix this problem? Thanks.

Purely conjecture, your serial ATA controller may be bad (or the cable). I assume nothing shows in System Profiler/Hardware/Serial-ATA either. Maybe try the SMC reset?
-If the computer is on, turn it off.
-Disconnect the AC Adapter and remove the computer's battery.
-Press and hold down the power button for 5 seconds and then release the button.
-Reconnect the battery and AC Adapter.
-Press the Power button to restart the computer.

Help with 10.8.1 Disk Utility... doesn't work.

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