Help with animated gif messages

I can't seem to get animated GIFS with music as a SMS or a MMS to play. They are sent from people with phones like the Razor, LG, Envy etc. on the same network as mine ( Verizon ). When I get the message it will show the GIF for about 1 second then it dissapears, then the music plays. It will also give me the option to open the attachments or slides but the GIFS don't open . I can get Video messages from anyone and the videos plays fine. In the past when I opened one of these messages it would kill the audio on my phone and I would have to do a hard reboot for my phone to work even though I could still receive SMS and MMS messages, just the audio on the phone died. I was told the new OS 4.5 would correct this. The only thing it fixed was now if I get a animated GIF message it still does not play but my phone does work and I don't have to reboot. Is there a setting I need to change or is this not supported? I have 2 Curves 8330 OS 4.5.0.77 BIS on Verizon with the unlimted BB plan.
Thanks,
Leo
Solved!
Go to Solution.

GIF file format is not supported by Blackberry. Check the details of the supported file formats by BlackBerry.
tanzim                                                                                  
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