Help with bb curve 9320

Hi I recently bought the 9320 curve and I had to do a security wipe last night and my battery saving mode option has disappeared now and I used to have blackberry device analyser on my device aswell after the security wipe battery saving mode is no longer there and my bb device analyser is showing in my application managment but says not running and its not in my settings no longer could I have help with resolving this issue to get my battery saving mode back and my bb device analayser back all help appreciated cheers.

Hello,
Lacking any punctuation, I'm not sure I quite understand your post...but I think I got at least part of it...this KB might be helpful:
KB31922 BlackBerry Device Analyzer Application is missing on the BlackBerry smartphone
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help on BB curve 9320 - email problem

PROBLEM: Whenever I send a mail from the handset, it shows as "SENT" but the receipient does not receive the same...
FOLLOWING IS THE HISTORY of changes in the handset
1. My BB curve 9320 was linked with Enterprise Activation Account in the beginning...
2. Right now, i need not have to use Enterprise Activation ACcount. Following was the process carried out for this:
a - From my voice plan and data plan service provider I changed the account to remove "Enterprise ACtivation Account"
b - I went for a new data plan that is compatible with Blackberry handsets...
c - From the handset, options -> security -> security wipe, I selected all and did a "wipe".....All the information got deleted...
3. Now when I select, setup -> email account -> the handset displays -> "BLACKBERRY HANDSET SIGN IN"....I forgot the password of the same.... "Why should this dispaly happen when I want to use the handset only to check emails of my personal accounts?"
My requirement is:
1. I wish to add two personal account of mine....

Can you clarify a bit? Is it asking for a device password or is it asking for a BlackBerry ID password? These are two different things.
If it's just asking for a device password then it likely still has the IT policy from the BES you were connected to. You can remove that IT policy by following the instructions below:
http://www.blackberry.com/btsc/KB18998
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Synchronization problem with BBr curve 9320 and outlook 2010

Following the installation of office 2010 it's impossible to synchronize my BBR wth my PC; I get the message below:
Thanks for your help.
Message:
Caught_com_error exception. description();(null); error(): 2147312566 (0x80029C4A);
Errormessage(): erreur lors du chargement de la bibliothèque/DLL dy type; Source();(null)
Solved!
Go to Solution.

Dychow wrote:
I'm dylan from malaysia. I facing a problem! What the service about blackberry? I cannot find an contact to call blackberry customer service! Does Blackberry have office in malaysia?? My blackberry device 9320, always like burning (feeling hot), no matter i take off the battery and fix back, or i restart back the device, still the same question! And it kill my battery faster! WTF with this problem?
Hi and Welcome to the Community!
BlackBerry actually provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user. So your service/support path would start by checking your original purchase documentation and finding out what it tells you regarding how it works in your region -- it can vary by region as well as by specific issue. From what you describe, your's sounds like a device-level issue, which would therefore be either an authorized service center or your original place of purchase.
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
If you remain unsure where to go, then I'd recommend you check with your original place of purchase or your mobile service provider for local guidance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I REALLY NEED HELP WITH MY CURVE 9300'S WIFI!

HI !
i have a blackberry curve 9300, OS5. I got it secondhand. It worked really great, but the problem started when I've done that thing within the host routing table. Though my wifi is connected, I can't use the internet. whenever I tried the BB browser and any other application (e.g. facebook, opera mini, etc.) i get a message that says 'i am not in an area that supports blah blah...' or 'unable to connect to internet please try again later'. I checked the browser under browser config and it is set to my local network provider. i changed it to hotspot browser, saved it. But whenever I go back it also goes back to my local network provider. i have tried almost EVERY troubleshooting I've read on this forums and in other forums but still no luck. The problem worsened when I did a security wipe on the emails, contacts, etc.
-APN settings are disabled
-default browser set to hotspot browser
-firewall disabled
-data services are on
Everyone said that it has nothing to do with that activation enterprise so I did not configured it after wiping.
I also tried doing a hard reboot (pulling the battery out and waiting for 5 minutes before turning it on) but it will only fix the problem for sometime and it will go back again.
Calling my network provider would just suggest to get a plan when in fact, I was able to use the device's wifi well before without any plan.
I don't want to upgrade my BB to OS6 coz it easily drains the battery of device and I cannot afford doing that because I go out a lot.
I also tried changing my sim card and network provider but wasn't successful.
I also tried deleting the name of my local network provider in the service book under options.
What do you think could be the problem? Any suggestions? I really, really, REALLY, need help.
PLEASE ! THANK YOU VERY MUCH IN ADVANCE!

Hi miochan984,
Welcome to the support community!
A supported data plan from your mobile network provider may actually be required to use the Facebook for BlackBerry smartphones application as well as the browser. I would recommend verifying with them which services they support over a Wi-Fi connection without a data plan.
Let me know if you have any other questions.
-FS
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Click Solution? for posts that have solved your issue(s)!

Sound issues with Blackberry Curve 9320

Hi all, ive owned the 9320 for about a month now and this morning its deicded to not play any sound, at all.
Ive not changed any setting, ive also checked that I havent muted the phone, its using its normal sound scheme, which I have been using this past month or so.
It also isnt playing any media files, I have a few of my mp3's saved to the phone to the listen to, any time I try to open a song, I get an error saying device cant read file.
All this started today and the only thing ive done with the phone today is make 1 phonecall.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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HELP with BlackBerry Curve 8520, White screen after update to App World 2.0

Hi, need an answer as soon as possible please.
i downloaded the app world 2.0, after that i was told to restart. I didt, but, now i just have a White screen with the little clock on it... please... need an answer now, because my BB ys my world... Bussines, life, everything...
Here is a pic of what I've mentioned...
BlackBerry does not start anymore

Same thing for me...I am using this post to try to solve:
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8500/Curve-8520-stuck-on-a-quot-w...

Verification problem with BB Curve 9320

Hi - when I try to access my emails on my BB I get a message that it is an invalid account. How can I get over this and get my email working again? Thanks

Hi and Welcome to the Community!
What is the exact and complete error message please? And when, exactly, does it appear?
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Need help with my curve 9300

Hi
When i try change my email definitions i go to "email accounts" then "Internet email account" then it says "Conecting to email settings" and it take too much time. After that says that an problem is found on concting the device to the server.
What can i do to solve it???
Sorry my english.... my software is in Portuguese so the translation can be wrong....
Hlp me pls.
Tnkx

Hello!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with my curve 9300 in a different country please

I am currently visiting india and need some help on how to get my bbm working here. It was working fine for the first few days- i had data services on and roaming off and was using wifi to connect to my bbm. However the other day i put an indian sim card in so that i could have a local number, i planned on using this while out and using my UK sim card at home for bbm. However when i put my uk sim back in, i couldnt get acces to bbm with my recent updates disappearing and not recieving or being able to send any pings. Theres also a red triangle at the top and my status is roaming under mobile network options. Help?

Hello,
What likely happened is that, when you put the India SIM in, your UK BIS account was suspended or deactivated (on an automated assumption that you were attempting to shift ALL services to India, including your BIS data services). To reactivate it, normally all that takes is putting back in your UK SIM...but it might further require that your BB be "on" the UK network to succeed, which of course will require being in the UK. You should probably contact your UK mobile network provider for more detailed information as they would have the ability to actually "look at" your BIS account.
Good luck!
Oh yes -- PS -- as a user-to-user, volunteer-based community, it's customary to way 24 hours before "bumping" a post...the volunteers also have lives to live.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP WITH BB CURVE 8520, BBM NOT WORKING PROPERLY

okay, so i have a bb curve 8520, and i am on o2, and have the bb bolt on £5 a month.. my bbm only lets me add some people successfully, and others, it just stays as pending, even tho whoever i have added has accepted me.. i have rang o2 and got nowhere with them.. ive sent service books again, and done register thing.. and still not working!! helpppppppp

Thank you! What number is it? is it 150 one or do they have another number??

Need help with 8520 Curve

Hello, I have a friend that has bought a BB Curve 8520 and it was locked and registered to Vodafone Romania, but was unlocked and now it's accepting any SIM card.
The bad part is that it cannot be used to browse the internet or bbm, and she has the plan activated.
As far as I learned, it has to be unregistered from Vodafone Romania (the network from where it was first bought, and then unlocked) and needs to be registered to the new network.
Now this is the tricky part because if I try registering this new device to the new operator - Orange Romania - on blackberry.orange.ro I get this error messeage saying "Cannot create account:
Your BlackBerry® Internet Service Account is suspended or deactivated. Please contact
Orange Romania at 408 or [email protected]"
Does this mean that Orange Romania needs to create the account for it's user?
Proud owner of BlackBerry Torch 9800

Pretty sure that means the device is blocked by RIM; probably reported stolen.

Please help with Blackberry Curve 8320

Hi Everyone...
I am new to this forum and I am fascinated with my Blackberry and I just want to get it work to my standards...
1st. I have a 8gb MicroSDHC in the phone, I did format the card, but for some reason, the phone is only showing 3.3gb instead of 8gb... I am running on the latest Firmware which is 4.5 something...
2nd. I always get disconnected when I am using Windows Live Messenger... Is there any reason why? Does anyone know?
Please advice...
Thanks in advance...

According to the list below your device has to support 8 Gb card.
below there is a list with card size limits for a partucal OS versions.
BlackBerry Device Software 4.2.0 -- Up to 2 GB
BlackBerry Device Software 4.2.1 -- Up to 4 GB
BlackBerry Device Software 4.2.2 -- Up to 4 GB
BlackBerry Device Software 4.3.0 -- Up to 8 GB
BlackBerry Device Software 4.5.0 -- Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above -- Up to 16 GB
BlackBerry Device Software 4.6.0 -- Up to 16 GB
Go to Options-Advanced Options-Media card
Turn the "Mass storage mode support" to ON.
Save settings.
Connect your device to your computer via usb-cable. In "My computer" there is a new removable drive appear.
This new removable drive represents your sd-card from your device.
Format this removable drive with FAT32 filesystem on your desktop computer.
When you'll connect your device to computer later - make sure that device keyboard is unlocked.
And note that you cannot access files on sd-card from the device - while it is connected via USB-card to your computer. Disconnect the cable to access sd-card files from your device.

Help with BlackBerry Curve 8520

I'm getting a recurring message that it's trying to connect elsewhere. I don't want it to connect to anything but I can't stop the message from recurring

manojjhaenglishtrainer wrote:
Hi!
Is there any way I can read e mail in Hindi language font on my BB curve 8520? If yes plz tell me the process .
Thanks
Hi there,
Are you looking for Hindi fonts for your Curve 8520 having OS5 or you're looking for something else? Can you clarify ?
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9320: Connect with Exchange 2007 without BES ?

Hello,
is it possible to connect with the Curve 9320 to a MS Exchange Server 2007 without a BES like with an Android Smartphone ? Our company have not a BES. Can i use WhatsApp & Co. without BES ?
Greatings
sky

Hi and Welcome to the Community!
sky2000 wrote:
is it possible to connect with the Curve 9320 to a MS Exchange Server 2007 without a BES like with an Android Smartphone ? Our company have not a BES.
Depending on what your email admins face to the internet, maybe. Via BIS, a BB can integrate with most all POP, IMAP, and OWA internet-facing systems. But, it will depend on what faces the internet:
KB03119 Requirements for integrating IMAP and POP email accounts with a BlackBerry Internet Service account
KB04478 Integrate POP accounts with the BlackBerry Internet Service
KB10154 How to integrate a POP or IMAP email account through advanced integration
KB03133How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphone
Depending on what your email system faces to the internet, one of those should get you going.
sky2000 wrote:
Can i use WhatsApp & Co. without BES ?
I know what "WhatsApp" is, but what is "WhatsApp & Co."? In any event, WhatsApp does not require BES (I have heard others report that it does require BIS though).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with bb curve 9320

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