Help with mailbox recovery

We recently implemented retention policies at one of our sister companies. In preparation for that, the owner of that company (and of all of our company's) needed to setup rules to keep all messages to/from a specific list of senders. While processing those
multiple rules, the rules created massive amounts of duplicates and ballooned his mailbox to 553GB, which obviously caused other side effects, with log file growth, free space, backups, etc. We've opened a PSS ticket to assist with determining why the rules
behaved as they did.
So moving forward, I think we've decided (unless someone here has a better idea) to restore a version of his mailbox to a pst, from the night before the rules began running. Then the team who created the rules will handle final resolution of his mailbox.
We run full backups on Friday evenings, and differentials on the other days. I've used our 3rd party backup software (Arkeia) to restore the raw database & log files to a restore folder, but I cannot get the database state to become clean in
order to mount it into the recovery database. What I find odd about this restore is that it restored one .edb and 46,456 log files (e03001e544b.log through e03001f09c0.log). The Exchange build is 14.3.158.1.
The path of the restored edb & logs is: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
After the restore completed, I made a backup copy of the .edb and placed it here: G:\Restore
Using the non-backup copy of the .edb, below is what I receive. I've already ran these commands once, am I'm running them again for documentation purposes... not sure if there is a side effect to running them multiple times?
-----snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /mh "G:\Restore\program files\microsoft\exchange server\v14\mailbox\
ahp mailbox database\ahp mailbox database.edb"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating FILE DUMP mode...
         Database: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb
DATABASE HEADER:
Checksum Information:
Expected Checksum: 0x565185ef
Actual Checksum: 0x565185ef
Fields:
        File Type: Database
         Checksum: 0x565185ef
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,17
Engine ulVersion: 0x620,17
Created ulVersion: 0x620,17
     DB Signature: Create time:07/31/2013 16:25:04 Rand:494601362 Computer:
         cbDbPage: 32768
           dbtime: 1314255407 (0x4e55f22f)
            State: Dirty Shutdown
     Log Required: 2034091-2034111 (0x1f09ab-0x1f09bf)
    Log Committed: 0-2034112 (0x0-0x1f09c0)
   Log Recovering: 2033344 (0x1f06c0)
GenMax Creation: 08/01/2014 17:33:38
         Shadowed: Yes
       Last Objid: 352545
     Scrub Dbtime: 0 (0x0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
Old Repair Count: 0
Last Consistent: (0x1BC139,8,1F) 07/01/2014 19:14:51
      Last Attach: (0x1BC13A,9,86) 07/01/2014 19:14:51
      Last Detach: (0x0,0,0) 00/00/1900 00:00:00
             Dbid: 1
    Log Signature: Create time:07/31/2013 16:25:04 Rand:494597472 Computer:
       OS Version: (6.1.7601 SP 1 NLS ffffffff.ffffffff)
Previous Full Backup:
        Log Gen: 1987659-1987678 (0x1e544b-0x1e545e) - OSSnapshot
           Mark: (0x1E545F,8,16)
           Mark: 07/25/2014 17:37:47
Previous Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Previous Copy Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Previous Differential Backup:
        Log Gen: 1987659-2028177 (0x1e544b-0x1ef291) - OSSnapshot
           Mark: (0x1EF292,8,16)
           Mark: 07/31/2014 20:03:37
Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Current Shadow copy backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0
       ECC Fix Success Count: none
   Old ECC Fix Success Count: none
         ECC Fix Error Count: none
     Old ECC Fix Error Count: none
    Bad Checksum Error Count: none
Old bad Checksum Error Count: none
Last checksum finish Date: 00/00/1900 00:00:00
Current checksum start Date: 00/00/1900 00:00:00
      Current checksum page: 0
Operation completed successfully in 0.141 seconds.
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>
---snip---
So it is a dirty shutdown and the logs required are 2034091-2034111 (0x1f09ab-0x1f09bf), which is e03001f09ab.log-e03001f09bf, which I have:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>dir e03001f09a*
Volume in drive G is Database
Volume Serial Number is F0B8-EE92
Directory of G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
08/13/2014 04:20 PM         1,048,576 e03001f09a0.log
08/13/2014 04:20 PM         1,048,576 e03001f09a1.log
08/13/2014 04:20 PM         1,048,576 e03001f09a2.log
08/13/2014 04:20 PM         1,048,576 e03001f09a3.log
08/13/2014 04:20 PM         1,048,576 e03001f09a4.log
08/13/2014 04:20 PM         1,048,576 e03001f09a5.log
08/13/2014 04:20 PM         1,048,576 e03001f09a6.log
08/13/2014 04:20 PM         1,048,576 e03001f09a7.log
08/13/2014 04:20 PM         1,048,576 e03001f09a8.log
08/13/2014 04:20 PM         1,048,576 e03001f09a9.log
08/13/2014 04:20 PM         1,048,576 e03001f09aa.log
08/13/2014 04:20 PM         1,048,576 e03001f09ab.log
08/13/2014 04:20 PM         1,048,576 e03001f09ac.log
08/13/2014 04:20 PM         1,048,576 e03001f09ad.log
08/13/2014 04:20 PM         1,048,576 e03001f09ae.log
08/13/2014 04:20 PM         1,048,576 e03001f09af.log
              16 File(s)     16,777,216 bytes
               0 Dir(s) 134,549,012,480 bytes free
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>dir e03001f09b*
Volume in drive G is Database
Volume Serial Number is F0B8-EE92
Directory of G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
08/13/2014 04:20 PM         1,048,576 e03001f09b0.log
08/13/2014 04:20 PM         1,048,576 e03001f09b1.log
08/13/2014 04:20 PM         1,048,576 e03001f09b2.log
08/13/2014 04:20 PM         1,048,576 e03001f09b3.log
08/13/2014 04:20 PM         1,048,576 e03001f09b4.log
08/13/2014 04:20 PM         1,048,576 e03001f09b5.log
08/13/2014 04:20 PM         1,048,576 e03001f09b6.log
08/13/2014 04:20 PM         1,048,576 e03001f09b7.log
08/13/2014 04:20 PM         1,048,576 e03001f09b8.log
08/13/2014 04:20 PM         1,048,576 e03001f09b9.log
08/13/2014 04:20 PM         1,048,576 e03001f09ba.log
08/13/2014 04:20 PM         1,048,576 e03001f09bb.log
08/13/2014 04:20 PM         1,048,576 e03001f09bc.log
08/13/2014 04:20 PM         1,048,576 e03001f09bd.log
08/13/2014 04:20 PM         1,048,576 e03001f09be.log
08/13/2014 04:20 PM         1,048,576 e03001f09bf.log
              16 File(s)     16,777,216 bytes
               0 Dir(s) 134,549,012,480 bytes free
---snip---
So let's check the log files...I snipped out the middle due to the number of log files but but only one log is shown as bad, and it's not one which is needed by the .edb file:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /ml "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03" > logtest.txt
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating FILE DUMP mode...
Verifying log files...
     Base name: e03
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544b.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544c.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544d.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c0.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c1.log
                ERROR: Cannot read log file header. Error -4001.
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c2.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f09c0.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\E03.log - OK
Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 392.374 seconds.
---snip---
Let's try to replay the log files into the database:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /r E03 /l "G:\Restore\program files\microsoft\exchange server\v14\ma
ilbox\ahp mailbox database" /s "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database" /d "G:\Restore\program files\microsoft\exch
ange server\v14\mailbox\ahp mailbox database"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating RECOVERY mode...
    Logfile base name: E03
            Log files: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
         System files: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
   Database Directory: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
Performing soft recovery...
                      Restore Status (% complete)
          0    10   20   30   40   50   60   70   80   90 100
          |----|----|----|----|----|----|----|----|----|----|
          X
Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 0.702 seconds.
---snip---
State still shows dirty, even after deleting the *.chk file. Trying to repair the db at this point gives me this:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /p /t c:\tempdb /g "G:\Restore\program files\microsoft\exchange serv
er\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating REPAIR mode...
        Database: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb
Temp. Database: c:\tempdb
Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use) after 30.62 seconds.
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>
---snip---
Where am I doing incorrectly? I've never restored an incremental or differential backup on Exchange. Since this is just the full backup, and I also need to add in the differential from a few days later, do I need to mount the full first and somehow import
the logs from the differential? Or don't mount the db until the differential logs are played back ...??
Sorry for the novel, just trying to be proactive.
Thanks,
Jim

Hello JimCass,
From the information, we have one corrupted transaction logs which make the soft recovery(eseutil /r) failed, thus we try to hard repair the database EDB file, however it also report error message as the below:
=============================================
Command we use:
eseutil /p
/t c:\tempdb /g "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
Error message:
Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use) after 30.62 seconds.
=============================================
From the command we use, I noticed that we want to set the temp database location, right? If so, the command is incorrect. Please use this command instead:
eseutil /p
/t “c:\tempdb\tempdb.edb” /g "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
How to Run Eseutil /P (Repair) in Different Scenarios
http://technet.microsoft.com/en-us/library/aa997215(v=exchg.65).aspx
Note: When we specify the temp database location, it should contains
the full location of the temp EDB file. And the folder “c:\tempdb” should exist otherwise error message like “invalid path” will occur.
In light of above, please refer to above command to repair the database EDB file. But please aware of that database repair could cause data loss since we have transaction logs can’t be replayed to the EDB file.
Meanwhile, to merge the differential backup data to the mailboxes, we can first restore the full backup data(250GB), then we can got the mailbox data on 8/1, take the mailbox to production.
After that, for the differential backup data, also use the same method to get the EDB file to clean shutdown, use your method to restore the data to PST, then import the PST data to the mailbox which have been production. Or we also can use Recovery Database
to restore the data to a production mailbox.
Regards, Eric Zou

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1. Open Disk Utility from the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
      Destination entry field.
6. Select the source volume from the left side list and drag it to the
      Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the new internal drive. Source means the old external drive.
Step Six: Open the Startup Disk preferences and select the new internal volume. Click on the Restart button. You should boot from the new drive. Eject the external drive and disconnect it from the computer.
The above takes you through the entire process that you need to follow. This assumes you have removed the old drive, installed the new drive in the computer, and installed the old drive in an external enclosure.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.) You can find enclosures at places such as;
1. Cool Drives
2. OWC
3. Firewire Direct
4. California Drives
5. NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver.
The above sites also sell replacement hard drives. You are looking for 2.5" SATA Notebook-sized hard drives and enclosures. If you want good performance spend a little extra on the hard drive. Look for 7200 RPM drives with 16 MB cache. You are looking for a drive with SATA 3.0 Gb/s support with a capacity of around 500 GBs that is not more than 9.5 mm high.
Any cheap USB enclosure will be suitable for the data transfer. You should find one under $25.00.

Need help with Backup Recovery using Rman - Point in Time.

Hi all,
I am trying to recover my database to a certain point in time. Here are the details below.
Oracle database version is. 11G R1. on 2 Node RAC. OS is AIX.
Database name is Sales.
Due to a mistake by the Application team, the database is written over by bad data. Now I have to restore the database in to a point in time, where the database was good.
For this, i took a whole (full) RMAN backup, everything, all the archivelog files and Controlfiles as well.
After doing this, i dropped the entire database. So now everything is clean.
Now i have to restore and recover the database to this point in time.. 03/16/2011 12:45:00
Please guide.
The backups are located at.. /backup/sales/rman/
I am trying various things, but each time i get the msg..
ORA-01507: database not mounted
I understand.. the reason for this message is the controlfile does not exist.. as the database is in mount mode. But as i said.. i have dropped the database in order to proceed with entire restoration.
But i have taken a whole backup.. which also includes the controlfiles + archivefiles.
Please guide.. with proper steps and commands.

Hi,
Priror to start with restore and recovery - Try to restore the control file from backups "/backup/sales/rman/"
Then further you can mount the db and further carry on with recovery (catalog the backups prior to recovery)
- Pavan Kumar N

Help with Internet Recovery

When booting up with cmd+r held, it boots automacticaly to Internet Recovery.
I select my net work and the wifi icon shows it has connected, but no toher sign to show that it is doing anything more, just a spining globe.
I have removed all security from my network and i wait for about 15mins and it says Error 2002f.
Ive read on this board about the issue but nothing seams to be working.
My MacBook Air is the lastest 2013 model running Mountain Lion.

That error means that the Recovery system was unable to reach an Apple server thru your network connection.
Try connecting your AIR with a Ethernet cable dongle (gigabit thunderbolt to Ethernet)
However check with your network admin. about connection errors.
Worst case scenario, the folks at Apple store will restore it for you no charge if you make appt. for same.

Need help with contact recovery

i need some help please
i lost my bb 9900 last week and now am using a bb 8520 that has os 5.0 i believe
supposedly bb protect will not work with this phone so I cannot access my weekly backups from protect website
is there anyway i can transfer those online backups to my home mac computer so i can load to this phone without installing protect app? (it wont let me install on this phone)
if not - can someone from RIM send to me? i can see the backup files on protect website - latest from around when i lost my phone.
the reason for all this is i have many BBM contacts - and previously, i was able to restore using email when i got my 9900 and it loaded successfully - now, when i try retore by email - it states no contacts linked to my email address!
i dont have these bbm contacts on my mac since the last backup on the computer was last year - since then, i have only backed up using protect
i am having no luck at all!!!!

sunnyb82 wrote:
but i dont understand your last part:
(this doesnt show up in my options tab for contacts)
As for the continued inability to restore your contacts from BB Protect, also check this:
On the BlackBerry smartphone, navigate to Contacts > Options > Desktop Contact List. Set Wireless Synchronization to No.
Check that same setting for any Contact Lists you have displayed in the Contacts Options area.
not sure what this all means > Further, if you are going to use Google as your Contact list source, then restoring from any source is moot...if Google has the correct data, then allowing it to continue OTA synchronization would be your best approach.
My point was that the Option setting indicated may or may not exist...if it exists, then it needs to be set to NO. If it does not exist, then it is not relevant (which I think is what applies in your case). In any event, since you were able to restore, all is well as far as contacts are concerned.
sunnyb82 wrote:
so i have my old BBM pin - how can i retrieve the BBM contacts from there? its linked to my gmail address because i restored by email to my 9900 last time
You have your old BBM PIN? Hmmm...I'm not quite sure what you mean by that. Knowing the PIN is just that...knowing the unique PIN that was assigned to your old BB at time of manufacture. But, for obtaining your old BBM contacts, you'd need the actual device or a successful backup that was previously created (either the Desktop Software or via the in-BBM backup method). Knowing only the PIN itself now, I don't see how that applies. Perhaps I do not understand?
Now, if what you did was do the remote in-BBM backup using an email address, then that's a different thing indeed. But I don't exactly know how that works...it may well be that it only works for the exact same BB and not to another BB. I've always used the local file BBM contact backup as I then know for certain that I have control over the backup file.
sunnyb82 wrote:
can someone from rim help me retrieve this data since its all stored on the servers...
For free, only if you can convince your mobile service provider to escalate your case into RIM.
For a fee, you can ask via Incident Support, but it does cost to just ask the initial question, and I've no idea if there even is a way to accomplish what you are wanting to have them do (I rather doubt it, but I still do not quite understand what your request is):
http://us.blackberry.com/support/programs/technical/incident.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help with Mailbox

I am a new user and although my mail is working ok I have 2 additional
"google" malboxes which have appeared where it says I have several hundred mails in them. However I cannot open the mailboxes and I cant delete them as an error message appears saying they cannot be deleted due to server problem.
I dont have a google mail account. Anyone know how I can delete these ?

Hi Barry, thanks for your advice. Unfortunately this did not work as these mailboxes don't show under accounts. Whilst all of my other mailboxes are in light blue the two google ones are greyed out. When I right click I get this message " The mailbox “[Google Mail]” could not be deleted. The IMAP command DELETE failed with server error:"

Need help with data recovery

I accidentally formatted a partition on my ext HDD while trying out Time Machine on my new MBP. Need to recover the partition and erased files urgently.
Just went to try out a trial version of VirtualLab Data Recovery software and it seemed to work. Managed to retrieve some files which were erased. Has anyone ever tried this software? It costs USD99 for 500gb of data. Kind of expensive but I believe will be much cheaper than going to a data recovery centre. Or any other softwares to recommend?

Hi Michael
Thanks. Can this software recover data from external HDD that are corrupted and cannot mount? I've another ext HDD which has been damaged some time back. Brought it to a data recovery centre for a quotation and they've given me a ridiculous quotation! Hence hope to find a good software which could restore both reformatted hard drives and damaged drives.

Help with Data Recovery

i put a password a long time ago, and i today my blackberry 8330 asked for it and i didnt know it and now it erased all my data how do i recover it back?

Hi and welcome to the forums!
Sorry to hear your situation.!
You can restore your latest backup from Desktop Manager.
If you need more information, please ask!
If not, please resolve the post using the options by the kudo's start.
Just check the post that had your answer!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Help with mailbox recovery

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