Help with phone line in new home
I hope someone can help me.
I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
However, how do I find out who this is connected to? Although it is not in my name someone is either going to get a bill at somepoint or a company will be out of pocket.
If I cannot find out who it is connected to, how do I trasnfer it?
I also, only want to get internet access, but if I am required to set up a new telephone, can I only do this with BT? Some years ago I got stung by setting up a phone acount with BT and getting my internet through another provider a day later who transferred the phone line and I ended up having to pay BT a full years contract. How do I avoid this?
Very grateful for assistance.
Keith_Beddoe wrote:
What happens if you dial 150, do you get connected to BT?
sky use 150 as well so they may well answer the call?
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If I have solved your Issue please click the "Mark as accepted solution" button.
Similar Messages
-
At a loss with phone line and broadband
Hi,
First of all, sorry for cross posting this, but as you might gather I'm currently stuck between a rock and a hard place.
http://community.bt.com/t5/Phones/At-a-loss-with-phone-line/td-p/54639
I'm not going to repeat everything in that post, just to say when all equipment is unplugged and you get crackles and white noise through the phone, it can not be equipment, no matter how intermittent. Am I correct?
The main reason for cross posting is around the annoying BRAS IP profile. It seems that for 30mins of static, I get stuck on a 130k profile for 3days. I could cope with the occasional outage or slow down, but 3days is half a week and when you have the recent bad weather, you get 1day of decent profile before the next spat! As a result of this, I would like to see if anyone else in the community has been through similar?
I will point out that I have been working in IT for 13years, so I like to pretend that I know something about things, but I must say that BT is one of the only companies that I deal with and dealt with that seem insistent on blaming the customer for everything.
Connection information
Line state Connected
Connection time 0 days, 1:44:21
Downstream 2,048 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.6 dB / 19.0 dB
Line attenuation (Down/Up) 53.0 dB / 29.5 dB
Output power (Down/Up) 17.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5261636 / 45
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 28
Error Seconds (Local) 134
Solved!
Go to Solution.No I'm suggesting the mod team is preferable to calling India ....
What they do with you is down to them .... and you.
Allbeit I doubt you'll see a profile reset, but even better you may see a lasting resolution, hopefully. -
Phone line to new build home - still not resolved ...
Hi everyone
Having read a few posts on a similar subject, and being very patient, after yesterday's developments I felt I had to post.
Knowing we were due to move into our new build home I placed an order with BT on 7th June, appointment we were given was for 4th July. Moved into our new home, waited in all day on 4th July, no one showed up - so I called the "Order Management Team" and spent an hour trying to get some sense only to be told that the developers had not conformed to BT Openreach that all the work they needed to be done had been completed, and that there would be an update by evening of 12th July. I checked with developers and unsurprisingly they had confirmed to BT the day we moved in (28th June) that the work was complete. Phoned back to BT to tell them this and was then told that the update form Openreach was that the work to connect us would be completed on 17th July. Think you all know what happened next! Still no joy, only this time the reason given is still about the developer, even though they had previously confirmed that this was no longer an issue, so in the same call they then agreed the delay was due to cabling work that needed to be carried out, which would be done by 22nd July.....and lo and behold on 22nd we were back to the original excuse blaming the developer.
Then we get to the galling part. Our next door neighbours, the other part of the semi, who placed their order after we did, had been given yesterday as the date for their connection to take place. Returned home form work to find that both they, and their neighbours on the other side, who had gone with the Post Office for their line, although I understand they still need BT to do the work, have been connected, but we have not!! Rang up to enquire why and all I get is the robotic inflexible answer that the developer has not confirmed the work they need to do has been completed. Despite pointing out that this clearly was not the case as my neighbours have now been connected, the person on the other end of the line kept parroting the same answer. And to top it all I asked for a manager to call me back, was assured that they would do, and still nothing. I made a complaint almost 4 weeks ago but that seems to be absolutely pointless as it does not have any impact on the response you get. My partner decided to use the power of social media and tweeted about our situation and within 30 minutes she had a response from BT customer care, who said they would deal with the matter, but that has made no difference whatsoever, and they actually gave a totally different reason for the lengthy delay than I received the same day from the "help" line.
BT have a monopoly here and seem not to care at all about the poor customer service they provide as they know they have you over a barrel.
For a company that is supposed to be a world leader in telecommunications, they have a lot of work to do to communiacte effectively on a basic level with their customers.
Very frustrated by it all, and to round it off we have no mobile signal in our new home!BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side. -
Problem with phone line after moving flats
I have moved to a new flats 3 months ago. We transferred our BT line (BT is our phone and internet provider) to our new flat, internet works fine, but the phone line doesn't! We are not able to call anyone, or receive any calls. Is it something we can do to fix it on our own or should we call an engineer? Will it cost us anything if we call a BT engineer?
THank you in advance!
ElenTry the self help guide first
Fixing phone faults
If you are sure the fault is not within your premises, then you can report the fault here
Reporting Phone Faults
Provided that the fault is external to your house, then you should not be charged.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Problem with phone line not ringing
Hi, I have a problem with my landline, it appears to ring out but isnt, no one can ring me as it says Im busy and bt cant check my line because it says Im busy..
My phoneline died in my bedroom ages ago, so now rely on the main socket only..
Can you pls advise me on what to do?
Im disabled, so cannot plug and unplug but my daughter or grandson will be up later this afternoon if that needs to be done..
Many thanks AnnPlease ask them to follow the instructions on this site http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
If they think the fault is outside of your house, then they can report the fault here.
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Problem with phone line after installation of BT I...
Hi,
After persuading my dad (86) to switch from aol to BT infinity he is still without a working phone line. The phone line worked perfectly before switching to BT. Bt infinity was installed 5 weeks ago and ever since then his phone line developes a loud buzzing noice then breaks up completely after about 1-2 minutes into a call. Has been reported to BT several times, 4 BT engineers have been out to try and fix the problem without any success. We do not seem to be getting anywhere with BT and do not know what to do next.
Any help/advice would be gratefully received.Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Upgrading with phone line internet access
I haven't been able to upgrade my computer because it takes so long with the phone line. We have cable available here but it is extremely expensive and I don't want to give my money to a corrupt corporation (Cablevision!). Other services ATT/Verizon aren't available in our area yet. In the meantime, how can I upgrade? I asked at an Apple store whether I could get upgrade cd's and was told No. True?
Any help would be appreciated.
MAC OS X Mac OS X (10.3.3)Hello Diane,
I think it depends on who you ask, how you ask, what you ask for and what mood the person you ask is in!
If you are asking for OS updates and security updates, the Apple stores are usually obliging. ( from what I can gather here in these forums )
If the upgrades / updates are for products that you may have to pay for, then I can see why the store people may be :hesistant: to assist you.
Usually though, taking a Blank CD and a very large smile to somewhere where there is a fast internet connection, results in satisfaction. This process can be enhanced and improved with the addition of Tea, Cakes, Chocolate and an even larger smile!!!
Good luck!
Regards
Ian -
Fault with phone line cleared, but IP profile stil...
Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
System Up Time 201:57:13
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
937740
1332346
0
420
5663
78:43:14
LAN
10M/100M
2043242
1579859
0
2650
453
201:56:55
WLAN
54M/65M/150M
1062059
503669
0
951
153
201:56:58
ADSL Link
Downstream
Upstream
Connection Speed
8128 Kbps
448 Kbps
Line Attenuation
24.0 dB
14.5 dB
Noise Margin
8.4 dB
27.0 dB
Could a mod help to get this reset please, or do I just need to sit it out and wait?
Thanks
JOnce the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Phone line has been dead since Saturday, had my kids birthday party so didnt realise till very late and was also away on Sunday so phoned yesterday morning and was told that there was nothing wrong with my line. However, it said all day yesterday and now(bt.com finally working after being down all day)that they were looking into a fault and it was still open. Phone line still down, have to turn internet off for them to trace fault so how am i supposed to get intouch with anyone?? Need phone line as I have no mobile apart from hubbys who has it in work so there is problem with my kids in school, they cant get hold of me. I know bt engineer was working on corner of my road on Friday afternoon so dont know if all this is connected as didnt actually use my phone Friday at all. Where do I go from here?? Line makes ringing tone if you are phoning you can hear as normal but the phone isnt ringing outobv because the line is dead, please help
Have you done any checks on your line to locate if the fault is not within your premises?
If you go back through the automated system does it say where the fault is located and does it give you an estimated response time?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button. -
Major Problem with Phone Line and Support.
Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?
It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. -
Help with syncing to a new computer.
Hello.
We recently had an old computer of ours shut down, so now my laptop has become the primary iTunes sync place for my entire family.
Every ipod and iphone has synced nicely with the new computer except one.
My moms will not sync and I can not add apps or music onto her iPhone from my iTunes.
Her phone however is authorized with my computer.
So two questions...
How do I get her phone to cooperate with my iTunes?
"Updating to iOS 5.0.1 will delete all of the apps and media, including iTunes Store purchases, on your iPhone. To preserve your content, apply this update on the computer where you sync apps, music, videos, and photos."
^If the original computer is not available how do I update her phone on the new computer without wiping out all the data?
Thanks.This should help: http://support.apple.com/kb/HT1296
You definitely do not want to just connect to a new computer. It will wipe all you music. You must have your media on your new computer first. Before connecting your phone, open iTunes and go to Preferences. Make sure you uncheck the box that says to sync automatically when the phone is connected. Sync is something you want to be in charge of, especially the first time on a new computer. -
Please help, noisy phone line think its a high res...
HI,
Just moved in and phone line / bt broadband was activated a week ago. Phone master socket is OpenReach branded.
I have the BT supplied broadband filter fitted directly to the test socket (just the adsl router and a single phone connected).
Using the 17070 quiet line test , i have varying volumes on hissing and noise on the phone. This varies between loud and intrusive (difficult to hear callers) to fairly quiet. This seemed to be better during the cold weather over last weekend, but is worse again this morning.
I can also hear adsl connection noise when the router was connecting, depsite being through the adsl filters. This lead me to find threads related to High resistance faults whcih I think may apply to me.
BT online fault test shows no fault found.
Adsl Stats:
I was supplied with a home hub 3A
Connection Information
Line state: Connected
Connection time: 0 days, 21:29:11
Downstream: 3.625 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 10.6 dB / 15.0 dB
Line attenuation (Down/Up): 32.2 dB / 16.0 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 2941 / 325
CRC Events (Down/Up): 12 / 45
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 79 / 30
Error Seconds (Local/Remote): 8 / 22
1. Product name: BT Home Hub
2. Serial number:
3. Firmware version: Software version 4.7.5.1.83.8.57.1.3 (Type A) Last updated Unknown
4. Board version: BT Home Hub 3.0A
5. ADSL uptime: 0 days, 21:31:21
6. Bandwidth: 448 / 3712
7. Data sent/received: 0.3 / 2.7
8. Broadband username: [email protected]
9. BT FON: Yes
10. Wireless network/SSID: BTHub3-KC3K
11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz
12. Wireless security: WPA and WPA2
13. Wireless channel: Automatic / 1
14. Firewall: Default
15. MAC Address:
16. VPI/VCI: 0 / 38
17. Line profile: Interleaved
18. Software variant: -
19. Boot loader: -
The home hub doesn't seem too good at keeping the sync, speed drops regularly and it maintains a high SNR.
My previous router was a Thomson Speedtouch 780, which provides a higher sync and much better stability. Presumably this is due to the broadcom chipset (would a home hub 3b also be better?)
Speedtouch stats from this morning:
speedtouch 4/12/12 08:45
DSL Connection
Link Information
Uptime: 1 day, 10:39:46
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 24,94 / 119,27
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 9,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 158.090
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
speedtouch 04/12/12 09:30
DSL Connection
Link Information
Uptime: 1 day, 11:25:26
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 28,90 / 129,91
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 4,5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 171.051
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
As your can see theres a wide range in the SNR figures, although the speedtouch is much better at holding the sync and not dropping the speed.
Given the line attenuation at 31db, I would have expected a higher sync rate. The estimated line length of ~2.2km from kitz.co.uk seems to be about right.
Any advice appreciated, including how to report this fault to the right people.
Thanks
JonI'm suspecting that I will be getting billed for the last engineer visit ( as he couldn't find a fault and therefore said it must be my equipment). I can't afford to pay one fee let alone 2 if I report it again with the same result.
However since the visit, the occurrences of the intermittent noise on the line have been fewer and further between. This morning however, after listening to a 1571 message I heard more noise so I did a quiet line test to see. Initially the line was quiet, but then I heard some quit noise and then a ringing sound (like when you dial a number and it rings remotely) as if I had made a call. The "BT Quiet line message" cut in but I could still here the ringing underneath. I waited to see if I would be able to hear if someone answered but the ringing stopped after a while and I couldn't here a voice so I don't know if they answered or it rung off.
Is it possible my line is picking up the ring tone from another line?
Also, when the engineer arrived he initially said his test had shown a fault and that water must have got in somewhere. However when he removed my filter/phone/router from the test socket, his tests then showed no fault. Is it possible the fault only shows up when the adsl is active. Back when the line was first active I could the router negotiating (even thorough 2 filters) although this doesn't happen now.
Moving on to the adsl side of things, Currently my stats are:
DSL Connection
Link Information
Uptime: 0 days, 11:48:54
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.440
Data Transferred (Sent/Received) [MB/MB]: 9,61 / 39,04
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 20,0 / 5,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1.384
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Interleaved.
With the BT Home hub (3a) the connection would drop peridocally, so I'm using my Thomson 780wl which hold the connection better and also shows less FEC errors than the HH.
I think the connection speed and the interlacing are poor given the line attenuation. The line length is about 2 - 2.5km, underground from the village to the exchange, overground to the house. No cabinets directly connected to exchange.
I've been monitoring signal to noise ratio and have noticed something odd:
This happens every day, in the same pattern. Its not interference from any internal wiring or appliances or heating etc. I understand that noise changes over time but this is a 5+ DB drop is this normal?
Any advice? -
Airport express with phone line instead of ethernet?
Hi there:
I manage a HUGE plantation estate in rural Virginia that has many outbuildings, cottages, offices and a main house. We have barely 3MB of speed from the phone company to the office and the house only gets 1.5 MB. The office has an ethernet DSL modem, but the house has a separate line with only a phone line that the 1.5 is currently coming thru. Many of the walls are stone and extremely thick (think Colonial times) and signal is very hard to permeate these.
I bought an Express and an Extreme in hopes of boosting the signal throughout the office and house. Currently they have a NetGear Wifi router trying to do this.
Can I connect the Express in the room with only the phone line or do I have to have ethernet?
Will this equipment boost better than the Netgear? or am I wasting my time? I have a Time Capsule at home and I get signal across my whole property all the way into my garage studio (across acres), so I am hoping this may be the case at the Estate. (Although at my house we have 10MB of speed not only 3 or less).
Any suggestions? Thanks!Internet devices normally use only Ethernet. However, there are some that operate over power lines. See Best power-line adapters - CNET Reviews. For information see Power line communication - Wikipedia, the free encyclopedia.
-
Hi there,
I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next?Hi Coomrith and welcome
Did the engineer say whether he was going to escalate this?
You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
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