Help with system recovery

Dear all, I have a HP G71-343 laptop running Windows 7 64 bit. The hard drive was broken. I bought a new hard drive and boot from DVD rom to recover system using recovery DVD disk. However, before the installation start, I got a message said:
"recoverymgr.exe application error. The instruction at OX400e764f referenced memory at OX00000000. The memory could not be read. Click OK to terminate the program.. "
I tried different new hard drive but always got the same message and the installtion failed. Does anyone know what is the message mean and how to solve this problem? Thanks a lot.
This question was solved.
View Solution.

Hi,
Assuming this is just a problem with the recovery media, here's an alternative option you could try.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source - Digital River.
Windows 7 Images.
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi petrmichal,
Thanks for Posting and welcome to the Lenovo Community,
I’d like to apologize to you for facing this issue but am sorry to tell you that the HDD partitioning caused that the recovery image won’t be working anymore and in the case that you want to create back system image recovery will be at the service center,
I’d like to provide you with the contact support number to able to contact them:
India
IDEA-branded and
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Using the non-backup copy of the .edb, below is what I receive. I've already ran these commands once, am I'm running them again for documentation purposes... not sure if there is a side effect to running them multiple times?
-----snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /mh "G:\Restore\program files\microsoft\exchange server\v14\mailbox\
ahp mailbox database\ahp mailbox database.edb"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating FILE DUMP mode...
         Database: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb
DATABASE HEADER:
Checksum Information:
Expected Checksum: 0x565185ef
Actual Checksum: 0x565185ef
Fields:
        File Type: Database
         Checksum: 0x565185ef
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,17
Engine ulVersion: 0x620,17
Created ulVersion: 0x620,17
     DB Signature: Create time:07/31/2013 16:25:04 Rand:494601362 Computer:
         cbDbPage: 32768
           dbtime: 1314255407 (0x4e55f22f)
            State: Dirty Shutdown
     Log Required: 2034091-2034111 (0x1f09ab-0x1f09bf)
    Log Committed: 0-2034112 (0x0-0x1f09c0)
   Log Recovering: 2033344 (0x1f06c0)
GenMax Creation: 08/01/2014 17:33:38
         Shadowed: Yes
       Last Objid: 352545
     Scrub Dbtime: 0 (0x0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
Old Repair Count: 0
Last Consistent: (0x1BC139,8,1F) 07/01/2014 19:14:51
      Last Attach: (0x1BC13A,9,86) 07/01/2014 19:14:51
      Last Detach: (0x0,0,0) 00/00/1900 00:00:00
             Dbid: 1
    Log Signature: Create time:07/31/2013 16:25:04 Rand:494597472 Computer:
       OS Version: (6.1.7601 SP 1 NLS ffffffff.ffffffff)
Previous Full Backup:
        Log Gen: 1987659-1987678 (0x1e544b-0x1e545e) - OSSnapshot
           Mark: (0x1E545F,8,16)
           Mark: 07/25/2014 17:37:47
Previous Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Previous Copy Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Previous Differential Backup:
        Log Gen: 1987659-2028177 (0x1e544b-0x1ef291) - OSSnapshot
           Mark: (0x1EF292,8,16)
           Mark: 07/31/2014 20:03:37
Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
Current Shadow copy backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00
     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0
       ECC Fix Success Count: none
   Old ECC Fix Success Count: none
         ECC Fix Error Count: none
     Old ECC Fix Error Count: none
    Bad Checksum Error Count: none
Old bad Checksum Error Count: none
Last checksum finish Date: 00/00/1900 00:00:00
Current checksum start Date: 00/00/1900 00:00:00
      Current checksum page: 0
Operation completed successfully in 0.141 seconds.
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>
---snip---
So it is a dirty shutdown and the logs required are 2034091-2034111 (0x1f09ab-0x1f09bf), which is e03001f09ab.log-e03001f09bf, which I have:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>dir e03001f09a*
Volume in drive G is Database
Volume Serial Number is F0B8-EE92
Directory of G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
08/13/2014 04:20 PM         1,048,576 e03001f09a0.log
08/13/2014 04:20 PM         1,048,576 e03001f09a1.log
08/13/2014 04:20 PM         1,048,576 e03001f09a2.log
08/13/2014 04:20 PM         1,048,576 e03001f09a3.log
08/13/2014 04:20 PM         1,048,576 e03001f09a4.log
08/13/2014 04:20 PM         1,048,576 e03001f09a5.log
08/13/2014 04:20 PM         1,048,576 e03001f09a6.log
08/13/2014 04:20 PM         1,048,576 e03001f09a7.log
08/13/2014 04:20 PM         1,048,576 e03001f09a8.log
08/13/2014 04:20 PM         1,048,576 e03001f09a9.log
08/13/2014 04:20 PM         1,048,576 e03001f09aa.log
08/13/2014 04:20 PM         1,048,576 e03001f09ab.log
08/13/2014 04:20 PM         1,048,576 e03001f09ac.log
08/13/2014 04:20 PM         1,048,576 e03001f09ad.log
08/13/2014 04:20 PM         1,048,576 e03001f09ae.log
08/13/2014 04:20 PM         1,048,576 e03001f09af.log
              16 File(s)     16,777,216 bytes
               0 Dir(s) 134,549,012,480 bytes free
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>dir e03001f09b*
Volume in drive G is Database
Volume Serial Number is F0B8-EE92
Directory of G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
08/13/2014 04:20 PM         1,048,576 e03001f09b0.log
08/13/2014 04:20 PM         1,048,576 e03001f09b1.log
08/13/2014 04:20 PM         1,048,576 e03001f09b2.log
08/13/2014 04:20 PM         1,048,576 e03001f09b3.log
08/13/2014 04:20 PM         1,048,576 e03001f09b4.log
08/13/2014 04:20 PM         1,048,576 e03001f09b5.log
08/13/2014 04:20 PM         1,048,576 e03001f09b6.log
08/13/2014 04:20 PM         1,048,576 e03001f09b7.log
08/13/2014 04:20 PM         1,048,576 e03001f09b8.log
08/13/2014 04:20 PM         1,048,576 e03001f09b9.log
08/13/2014 04:20 PM         1,048,576 e03001f09ba.log
08/13/2014 04:20 PM         1,048,576 e03001f09bb.log
08/13/2014 04:20 PM         1,048,576 e03001f09bc.log
08/13/2014 04:20 PM         1,048,576 e03001f09bd.log
08/13/2014 04:20 PM         1,048,576 e03001f09be.log
08/13/2014 04:20 PM         1,048,576 e03001f09bf.log
              16 File(s)     16,777,216 bytes
               0 Dir(s) 134,549,012,480 bytes free
---snip---
So let's check the log files...I snipped out the middle due to the number of log files but but only one log is shown as bad, and it's not one which is needed by the .edb file:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /ml "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03" > logtest.txt
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating FILE DUMP mode...
Verifying log files...
     Base name: e03
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544b.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544c.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001e544d.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c0.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c1.log
                ERROR: Cannot read log file header. Error -4001.
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f06c2.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\e03001f09c0.log - OK
      Log file: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\E03.log - OK
Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 392.374 seconds.
---snip---
Let's try to replay the log files into the database:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /r E03 /l "G:\Restore\program files\microsoft\exchange server\v14\ma
ilbox\ahp mailbox database" /s "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database" /d "G:\Restore\program files\microsoft\exch
ange server\v14\mailbox\ahp mailbox database"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating RECOVERY mode...
    Logfile base name: E03
            Log files: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
         System files: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
   Database Directory: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database
Performing soft recovery...
                      Restore Status (% complete)
          0    10   20   30   40   50   60   70   80   90 100
          |----|----|----|----|----|----|----|----|----|----|
          X
Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 0.702 seconds.
---snip---
State still shows dirty, even after deleting the *.chk file. Trying to repair the db at this point gives me this:
---snip---
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>eseutil /p /t c:\tempdb /g "G:\Restore\program files\microsoft\exchange serv
er\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.03
Copyright (C) Microsoft Corporation. All Rights Reserved.
Initiating REPAIR mode...
        Database: G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb
Temp. Database: c:\tempdb
Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use) after 30.62 seconds.
G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database>
---snip---
Where am I doing incorrectly? I've never restored an incremental or differential backup on Exchange. Since this is just the full backup, and I also need to add in the differential from a few days later, do I need to mount the full first and somehow import
the logs from the differential? Or don't mount the db until the differential logs are played back ...??
Sorry for the novel, just trying to be proactive.
Thanks,
Jim

Hello JimCass,
From the information, we have one corrupted transaction logs which make the soft recovery(eseutil /r) failed, thus we try to hard repair the database EDB file, however it also report error message as the below:
=============================================
Command we use:
eseutil /p
/t c:\tempdb /g "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
Error message:
Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use) after 30.62 seconds.
=============================================
From the command we use, I noticed that we want to set the temp database location, right? If so, the command is incorrect. Please use this command instead:
eseutil /p
/t “c:\tempdb\tempdb.edb” /g "G:\Restore\program files\microsoft\exchange server\v14\mailbox\ahp mailbox database\ahp mailbox database.edb"
How to Run Eseutil /P (Repair) in Different Scenarios
http://technet.microsoft.com/en-us/library/aa997215(v=exchg.65).aspx
Note: When we specify the temp database location, it should contains
the full location of the temp EDB file. And the folder “c:\tempdb” should exist otherwise error message like “invalid path” will occur.
In light of above, please refer to above command to repair the database EDB file. But please aware of that database repair could cause data loss since we have transaction logs can’t be replayed to the EDB file.
Meanwhile, to merge the differential backup data to the mailboxes, we can first restore the full backup data(250GB), then we can got the mailbox data on 8/1, take the mailbox to production.
After that, for the differential backup data, also use the same method to get the EDB file to clean shutdown, use your method to restore the data to PST, then import the PST data to the mailbox which have been production. Or we also can use Recovery Database
to restore the data to a production mailbox.
Regards, Eric Zou

IMAC Fusion Hard Drive failure, help with data recovery

I've got a Late 2012 iMAC 27 Inches 3.4GHZ with a Fusion 3.1TB HDD. My machine has booting issue the past few weeks and when contacted through Apple Care UK, after a few over the phone diagnostics they wanted me to take the machine over to get the Hard Drive checked. I had transferred some of my vital data from another HDD a few days before that and did not have an up to date backup. When booked in they said the HDD will have to be replaced and they will migrate the data over. But when I collected the machine, they said they couldn't transfer data as 'it didn't mount' and therefore unable to transfer. I was gutted as I have 2 wedding on their which were WIP and had to be delivered to the client in a few days. I have got my old HDD from the apple store...but unable to read data..can you help? Guess as a final resort I'd have to obtain the expensive data recovery services.

Ouch...
But before going for an expensive data recovery service, you have some other options.
At first you have to get that harddrive connected to your iMac. There are several solutions to that. One is to buy a SATA USB Docking Bay (see picture). You can put the harddisk in it and connect it via USB to your iMac.
Next you'll need recovery software. Disk Utility will probably not help you, but it is worth the try (because it is free and comes with OSX).
A great piece of software to look at is DiskWarrior. It once helped me accessing a dying External Harddisk and got most of the data off it before it really died. There are more applications, just google 'Data Recovery OSX', and you will find a lot more.
Oh, and make sure to start a good back-up plan for the future. Time Machine is great, or Carbon Copy Cloner, and maybe invest in a decent NAS to copy your data on.
Good luck!

HELP HELP!!! Needed help for system recovery

I have a satellite A505-S6035
I made the restoration disk and made a system restoration using that DVD's one year back to make a new partition and everything went fine.but today my system crashed and I tried to restore from HDD ,by pressing zero on the start up and it wont.I work tried the DVD and it boots...but it staying long time saying copying files......I think some problem on the DVD as I felt some noise from the CD drive that cannot read properly.I removed this HDD and connedted externaly with another PC and realized that c:\\ already formated and some files has been copied there. D:\\ have no problem and all my datas are there.i found another partiton too for the recovery @ 2GB but i coudn recover from
what i should do in this situation ..pls help

Just a few thoughts: Did you cut all power to your computer [include battery and ac] prior to trying to restore, and try toggling zero key when turning on to restore. If this doesn't get computer and/or HDD restore to operate, is other machine you used to read HDD compatable; could you restore HDD on other machine if needed, then try in this one?

Help with Internet Recovery

When booting up with cmd+r held, it boots automacticaly to Internet Recovery.
I select my net work and the wifi icon shows it has connected, but no toher sign to show that it is doing anything more, just a spining globe.
I have removed all security from my network and i wait for about 15mins and it says Error 2002f.
Ive read on this board about the issue but nothing seams to be working.
My MacBook Air is the lastest 2013 model running Mountain Lion.

That error means that the Recovery system was unable to reach an Apple server thru your network connection.
Try connecting your AIR with a Ethernet cable dongle (gigabit thunderbolt to Ethernet)
However check with your network admin. about connection errors.
Worst case scenario, the folks at Apple store will restore it for you no charge if you make appt. for same.

Help with password recovery

Please help me to stop stressing about it.Last year i open an account for my mom on her phone, now today she texted me she cant use it anymore because i guess app had update and log her out and i dont know which password did i use. I tried recovery but then she doesnt know to use email to see recovery link and i cant log in on her account because i dont know password again. She is 63 years old and this is her first android, no skills what so ever. And here is an suggestion, there is thousands people like my mom who doesnt know how to recover or sign in back, and no help around to resolve the problem so after an update it would be nice if they dont need to sign in again, who ever has that issue skype or android to fix it.

I have a 2501 that I am using for CCNA practice. After reading this thread I decided to try to interrupt the boot sequence on my router as a learning experience.
I too am unable to do so!
Perhaps I am mistaken about what the "break key" is when using hyper terminal.
I assumed that it meant holding down the "Ctrl" key while pressing the "c" key. Is this correct?
The book that I am using is very vague on this point.
Also Hyper Terminal can be configured with many options. [ANSI or VT100 etc.] Could a specific configuration be needed for the break function to work?

Memory upgrade on iMac G3 700, help with system crashes

I tried to do a memory upgrade on my iMac, so I bought two kingston 256 MB PC133 modules, but none will work, the system starts, but hangs in about two minutes after loading the desktop. I went back to use the older memory module wich is an spectek, but I need the upgrade, any ideas?
Thanks!
FedericoMG.
Ps: Sorry about my english... I'm from Argentina... :-P

Hi Federicomg
The iMac 700 G3 should have been supplied with 1 stick of 256mb ram. However which is the correct type i am not sure as the Apple specifications for this model state PC100 whereas my iMac G3 700 graphite was supplied with 256 MB PC133-333 SDRAM
http://support.apple.com/specs/imac/iMacSummer2001.html
Apple profiler from my iMac this is the original supplied RAM from Apple:-
DIMM0/J13: Size: 256 MB
Type: SDRAM
Speed: PC133-333
1) I would re-instal the original ram and open system profiler to see what type the ram is.
2) Keeping the original stick in place add another stick of the new ram and look again in profiler to see if its recognised and again try the second stick to see if there's a problem with one of the sticks.
I am currently running my iMac with a small upgrade of RAM and the additional RAM is 128MB of PC100 and i have noticed the performance improvement since adding the PC100 so it's working and i have suffered no ill effects doing this..
paul..

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