Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address:          10.5.7.196
Subnet Mask:          255.255.0.0
Default Gateway:          10.5.0.1
DHCP Enabled:          Yes
DHCP Server:          172.18.255.2
Lease Obtained:          Tue Apr 23 10:14:40 2013
Lease Expires:          Tue Apr 23 22:14:40 2013
DNS Servers:          121.97.59.7
                    121.97.59.2
                    121.97.59.3
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

Similar Messages

  • I cannot connect to I tunes store using I tune 11.1 I get the error 0x80092013 "secure link to I tunes store failed" does anyone know what this is?

    I cannot connect to the I tunes store after recently downloading I tunes 11.1 I just get the error code 0x80092013 so not sure what to do. I have tried deleting and then reinstalling I tunes with no luck. I tried to flush my DNS but that did not work, I tried the diagnostics in I tunes and it told me my connections were fine but said the "secure link to I tunes store failed" Looking for an answer thanks!

    Okay I was able to connect back to the I tunes store in I tunes 11.1 taking care of the error 0x80092013. I did this in XP going to the firewall controls, selecting the exception tab. I tunes was already in the exceptions tab but I deleted it anyway, then I added I tunes back using the Add Program button then browsing to the I tunes.exe location in the C drive then selected that as the program. I tunes showed back up in the exceptions once again. I then shut down the computer and restarted it and I then had a connection with I tunes. So the I tunes in the exceptions tab in the firewall was not working I just replaced it with a fresh one.

  • When I open itunes I get a 'DATA EXECUTION PREVENTION' 'Windows closed program'. Can anybody help please.

    When open iTunes it starts OK then a message from Windows appears, 'DATA EXECUTION PREVENTION Windows closed program'. Then the whole thing shuts down. Does anybody know how to sort this out please. I am using XP operating system and have recently updated iTunes. Thanks

    Hi alanfromharlow,
    It sounds as if iTunes is failing to launch properly on your Windows computer. You don’t mention what version of Windows you have, but one of these two articles should be useful to you -
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1421
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Hi can anybody help please. I am having terrible problems trying to use my Nikon D7100 to tether. I have downloaded the latest Lightroom updates and also checked my firmware which is also the latest avaiable and still Lightroom wont detect my camera!

    Hi can anybody help please. I am having terrible problems trying to use my Nikon D7100 to tether. I have downloaded the latest Lightroom updates and also checked my firmware which is also the latest avaiable and still Lightroom wont detect my camera!. When I use a friends Canon camera it works every time!

    Hi Keith thanks for your reply I have Lightroom 5.7.1 64 bit and my Nikon's firmware is version 1.02

  • I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
    If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • HT201210 I have been trying to update to IOS 6 for 3 days now - my Iphone4S is in middle of restore and it gets so far then stops - no error  messages - the bar does not move further. it stops at different places - can anybody help please

    I have been trying to update to IOS 6 for 3 days now - my Iphone4S is in middle of restore and it gets so far then stops - no error  messages - the bar does not move further. it stops at different places -
    can anybody help please
    Kulbir

    Stewart
    This forum is for questions regarding the LabVIEW Datalogging and Supervisory Control Module. You will have more luck posting this question in the general LabVIEW forum.
    Good luck

  • My ipad just won't let me enter my apple password on FaceTime or iMessage, it works fine on my iPhone, I have tried numerous things but nothing works, can anybody help please, will a bug fix sort this out when they finally make one

    My ipad just won't let me sign in with my apple password on FaceTime or iMessage since updating to ios7 it says check my network connection, even though my iPhone works fine with the same password, can anybody help please, I have tried numerous things but nothing  works.  Will I have to wait for a bug fix to sort this? I hear they are working on one a the minute, I hate ios7

    Try a Restart.
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
    Resetting your settings
    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
    Here is a link to their contacts with most of the information below.
    http://www.apple.com/contact/

  • HI,I AM THE NEW MEMBER OF I PHONE 4  FAMILY.ANY ONE AN GUIDE ME , HOW TO ADD  MY NOKIA PHONE BOOK CONTACTS IN I PHONE 4 . I USES NOKIA E-5 MODEL. KINDLY HELP PLEASE. THANKS AND BEST WISHES . SHRIJI MAHARAJ

    HI,I AM THE NEW MEMBER OF I PHONE 4  FAMILY.ANY ONE AN GUIDE ME , HOW TO ADD  MY NOKIA PHONE BOOK CONTACTS IN I PHONE 4 . I USES NOKIA E-5 MODEL. KINDLY HELP PLEASE. THANKS AND BEST WISHES . SHRIJI MAHARAJ

    Hi, I see I haven't had any responses but these problems haven't been fixed.
    I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
    I bought a couple of albums recently via itunes on my comp, and tried to tranfer them to my phone via a playlist, but the sync often crashes. One album transferred except for one song, and the other hasn't at all. What happens is that when I autofill from a playlist it often hangs for ages on the first song and then I have to quit the application altogether as nothing happens for ages. Basically, the whole Itunes software freezes. 
    After this I find it hasn't transferred any songs, but they do appear greyed out on my phone, which means it has transferred some basic data such as the titles, but not the song itself. When I try to repeat the process to complete the transfer Itunes tells me that it can't transfer because the songs are already on the phone, but they are not!! I can't click or remove on the greyed out items, so now I have a couple of almost full albums on my computer that I can't tranfer or install on my phone, and a whole bunch of greyed out songs on my phone that I can't play or remove!
    The rest of the problems as above still stand. I downloaded the latest itunes OS updates but nothing's changed. I haven't done the very latest iphone update yet though because it says you need to make sure your stuff is backed up, and I don't want to lose the purchases I made on the phone that I can't transfer to my comp. I'm planning on uninstalling itunes completely and reinstalling but I have little faith that this will fix the issue.
    Can someone please help at all?? I'm so sick of this!

  • Ricoh Aficio SP C240 SF filter quit unexpectedly - running 10.9.3 on MacBook Air - can anybody help please?

    Problems with Ricoh Aficio SP C240 SF- message tells me  "filter quit unexpectedly" - running 10.9.3 on MacBook Air - can anybody help please?

    Steve --
    You have made an extra folder called "Internets" and put the Safari app in there.  It (and all other apps) need to be freestanding (not enclosed in another folder) in the HD > Applications folder.
    Because it's in this folder, it has not properly updated.  Running 10.8.2 OS, you should be up to 6.0 Safari.  But because it's in a folder, it's still way back there.

  • I want to create a page of Avery sticky labels. Can anybody help please?

    I want to create a page of Avery sticky labels. Can anybody help please?
    Can somebody help with the above heading please?

    Hello Klaus 1
    I'm very new to iMac having switch for a PC and Word.  I cant see label download for Mac. I may be doing this all wrong. Do I use "Pages" to print from? Is there an Avery label option? I can't see one but I'm being so new to Mac I'm not getting around too easily yet.
    Thanks,
    Andy

  • Hi can anybody help please,

    Can anybody help I have just downloaded the minecraft app for my sons ipod 3rd gen 64gb, paid my 4.99, and its showing as downloaded however when i click on it all i get is a blank white screen, can anybody help please?
    Thanks in anticipation.

    Have you tried basics fro the manual?  restart, reset, restore.
    Have you tried removing and reinstalling the app?

  • Can't download Photoshop Can anybody help please?

    I am the proud new owner of an extended photoshop subscription.
    Unfortunately a virus has caused a general meltdown and I have had to reinstall my operating system.
    Now I am unable to download and reinstall photoshop
    Can anybody help please?

    Which version of Photoshop are you trying to download? Is it Photoshop 5.1?
    What operating system are you using?

  • Apple iPAD 2.  Needs password to unlock iPAD; however there is a permanent keyboard displayed on the screen that does not respond to touch. iPAD switches on with button but does not turn off using it at moment.  Can you help please?

    Apple iPAD 2.  Needs password to unlock iPAD; however there is a permanent keyboard displayed on the screen that does not respond to touch. iPAD switches on with button but does not turn off using it at moment.  Can you help please?

    Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.  See if that clears the glitch.

  • My mini is connected to the wifi network, but is not able to connect to the working internet... can anybody help, please?

    my mini is connected to the wifi network, but is not able to connect to the working internet... can anybody help, please?

    192 is local address within your network.
    Unless the adddress is of a server that can reolve URL names to ip addresses you wont be able to load an external web page.
    You can check what it should be by checking your router status page.
    Or if you have an iOS device check under settings, W-Fi, select the network your attched to, then see what is next to DNS.
    DG

  • I have just downloaded Lion and my AverTv Molar will not work, just comes up can not find device can anybody help please

    Hi, I have just downloaded Lion, and my AverTV Volar M will not work, just come up can not find device can anybody help please.

    Contact the manufacturer's tech support for help. Most likely it needs a compatible driver.

Maybe you are looking for