Hi, anyone know how to make a complaint without going through technical support or speaking to a senior sales advisor as i have an ongoing issue since February and still I am unable to get it resolved

I recently got a replacement iPhone 4s due to a fault occuring with the phone and the replacement 4s that I received is turning off serveral times throughout the day by itself, I have been speaking to customer relations and technical support since the start of February in relation to my complaint and I seem to be getting a major runaround and still hae not had my issue resolved, is there anwhere else or even an email I can send my complaint to without going through those departments as I find the staff to be very unhelpful and also rude and aparently there are not managers working in Ireland at all only in the US, as I was told by a senior advisor yesterday

For EUROEAN customers only, here is the e-mail address where to send the complaint, : [email protected]
and also here is their EUROPEAN Customer Care centre postal address:
Apple Customer Care HOLLYHILL Industrial Estate, HOLLYHILL, CORK, Republic of Ireland.

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