Hi, every time I attempt to purchase OXS Mountain Lion I get a message that says unable to complete your purchase because "The product distribution file could not be verified. It may be damaged or was not signed." Any idea what I am doing wrong, cheers.

Hi, every time I attempt to purchase OXS Mountain Lion I get a message that says unable to complete your purchase because "The product distribution file could not be verified. It may be damaged or was not signed." Any idea what I am doing wrong, cheers.

Welcome to Apple Support Communities
Press Shift key on boot and purchase OS X 10.8

Similar Messages

  • HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    Make sure your Mac qualifies for Mountain Lion  >  Upgrade your Mac to OS X Mountain Lion.
    If you have anti virus software installed, disable that before downloading apps.
    Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
    Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
    ~/Library/Preferences
    Click Go
    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
    com.apple.storeagent.pllist
    Now here:
    ~/Library/Cookies
    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • When i connect my phone to my computer i get a message that says (This iPhone cannot be used because the Apple Mobile Device is not started) I get the same message on my iPad and iTouch. Any ideas??

    When i connect my iPhone and iPad to my computer i get a message that says This iPhone cannot be used because the Apple Mobile Device service is not started. Any ideas??

    Type "Apple Mobile Device service" into the search bar at the top of this page by "Support" and read the resulting articles.

  • When i connect my Ipod to my computer i get a message that says, "This Ipod cannot be used because the Apple Mobile Device service is not started." what do i do?

    When i connect my Ipod to my computer i get a message that says, "This Ipod cannot be used because the Apple Mobile Device service is not started." what do i do?

    See:
    How to restart the Apple Mobile Device Service (AMDS) on Windows

  • I am getting a message that says,"this ipod cannot be used because the apple mobile device service is not started. What do I do?

    I am getting a message that says,"this ipod cannot be used because the apple mobile device service is not started. What do I do?

    Type "apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.

  • File and product distribution could not be verified. it may be damaged or was not signed. ?

    I get this as a pop up when I try to purchase and install "Pages" and "Numbers" on my brothers iMac. Thoughts as to what I might be doing wrong?

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Product distribution file could not be verified. it may be damaged or was not signed.??

    whenever i try downloading anything on the appstore that's what it says.. i don't know what to do...  i'm no expert on computer and i can only understand basic instructions. english is not my first language.. can anyone please help me??
    all the other similar threads about this that i saw were from 2011 and i did not find them very helpful that's why i am asking this.. please help

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    If possible, test on another network, such as a public hotspot (if the computer is portable) or the hotspot created by a mobile device. A network gateway that blocks some traffic, most likely on a company or university network, could be causing the error.
    Step 2
    Back up all data.
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 3
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 4
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • When installing itunes 10.7 my computer gets all the way to verifying install and then removing applications and stops.  I get a message that says "unable to complete - there is a file missing.  I tunes has not be completed.  See your package dealer

    I am trying to install iTunes 10.7.  The installation gets all the way to the end and says "removing application" then stops and gives me an error message that states there is a missing file and it cannot complete the configuration.  Please contact my support or package dealer."
    Confused - my old itunes worked fine - haven't removed any programs, etc.,
    Help

    Try the following user tip:
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • Trying to sync my ipod and am getting a message that says "this ipod cannot be used because the Apple Mobile Device Service as not been started". Does anyone know what this means?

    What does "this ipod cannot be used because the Apple Mobile Device has not been started?  I am trying to sync to itunes and the ipod is turned on????

    http://support.apple.com/kb/ts1567
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • I get a msg that says Unable to process your request, try again later. When I download a free show, no problems. Any ideas?

    I have a Season Pass to several shows. Just now, I got my e-mail notification, clicked on the link, but I get a message that says Unable to process your request, try again later. I figured the store was down for maintence. But I connect just fine otherwise. Any ideas what the message means?

    I am having the same issue.  When I get an email that the latest epsidoee in my season pass is ready for downloard, I click the place in the email and it opens iTunes, but then I get the message Your request is temporarily unable to be processed.Please try again later"I   This just statrted the other day.  I am seeing this problem show up on other forums as well.  Does anyone know what is gong on?

  • I cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports

    i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
    TX, Amit

    i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
    TX, Amit

  • I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I went to Purchases and it worked from there having had the same problem you describe.

  • I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... The product distribution file could not be verified. It may be damaged or was not signed.

    Hi folks,
    I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... We could not complete your purchase The product distribution file could not be verified. It may be damaged or was not signed.
    Everytime I retry or continue the download I just keep getting the same error message!!!
    What can I do to get my product?
    PM

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?

    I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?

    Servers may be overloaded.
    One user reported:
    Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved!

  • When ever i'm trying to install an app from the app store i'm getting the following error "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed", plz help me to rectify this .

    when ever i'm tring to install an app from the app store i'm getting the following error.
    "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
    someone plz help me to overcome this.

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading Mountain Lion.
    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

Maybe you are looking for

  • Report Column Length Issue

    I have a report and no matter what I try I am unable to get the column width accurate or for it to not wrap the text. Currently using 'Application Express 2.2.1.00.04' I have gone through previous posts and have tried the following: 1. I have tried t

  • Can I access my iCloud account on a Samsung Galaxy Android Phone?

    Question stated above!

  • Apologies - Another EtreCheck report for diagnosis

    Any help with the following will be greatfully received. I was having some performance issues running Snow Leopard on this machine after a few years of use - was great up until that point. I installed Mavericks to see whether that would help (naive I

  • Non-XA behavior in WLS8.1 different from WLS7.0?

    Hello, I recently upgraded from WLS 7 to WLS8.1. My code that was using EJBs with transactionAttrbute set to Required has a method that makes calls to 2 databases: one SELECT and another UPDATE. In WLS7.0 I was using a non-XA driver and there was no

  • Stickymask Prolbem with sticky-mask 255.255.255.0

    We have problem when we use sticky-mask 255.255.255.0. We saw that the css send request from one host to different servers. we use: CSS 11150 SW Version: 5.03 Build 15 Does anybody know if this is a bug? Did someone had similar experience ?