Hi - for any photo, info in mountain lion shows a different file size than Photoshop does. I've tested with CS3 and CS6 and get the same problem. Doesn't happen with CS3 and OSX10.4 or any previous versions of Photoshop and OSX. Anyone know why?

Hi - for any photo, info in mountain lion shows a different file size than Photoshop does. I've tested with both CS3 and CS6 on 10.8.2 and get the same problem. This doesn't happen with CS3 and OSX10.4 or any previous versions of Photoshop and OSX. Anyone know why?

this one is actually a really rare symptom of a flaky connection to the ipod on a Windows PC. there's more going on in terms of hardware on nanos and 5th gens than in the earlier models ... so if the connection is flaky to precisely the right/wrong degree, itunes will see the ipod, but misidentify it as an earlier version of ipod.
tracking down the cause of the flakiness can be tricky ... as you already know ...
just checking. have you tried connecting with a different (known-good) USB cable? does that seem to have any impact on the rate of occurence of the problem?

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Why does my MacBook Pro OS X show a different file size than previous models, of the same folder?

I'm copying a folder from the server to burn to disc from my MacBook Pro OS X 10.6.8, then tried to burn it to disc using Toast Titanium.
It gave an error saying it's too big: 4.7 GB, then when we checked from a previous model MacBook Pro OS X 10.5.8 and it was 4.3 GB.
How is this possible?

Apple changed the way file sizes are reported between Leopard and Snow Leopard. Leopard saw 1024 bytes as a kilobyte, 1024 KB as a megabyte, and 1024 MB as a gigabyte: the traditional binary-numeral nomenclature used for decades in the computer industry. But consumers didn't understand that, and always wondered why a hard drive with, say, 250,000,000,000 bytes of storage space on it was reported to contain 232 GB instead of 250. So to cater to a dumbed-down public, in Snow Leopard and Lion, 1000 bytes is a KB, 1000 KB is a MB, and 1000 MB is a GB: decimal nomenclature. Consequently, SL and Lion report larger file sizes than older versions of OS X for the same files and folders.

Trying to reinstall firefox but keep getting the same notice that system needs to reboot to complete uninstall of previous version. System reboots but no more happens

I keep tryingto reinstall Firefox on Windows Vista but every time I receive a notification that my machine needs to reboot to remove remnants of previously uninstalled version. System reboots but Firefox does not install !!

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version if possible.
*Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup

TS1365 My Macbook Pro (mid 2009) is on the second power cord and I am having the same problems as I did with my first. It won't charge. Is this normal to have this happen twice? Is the computer causing the problems?

This is my second power cord and it is now not charging either. Is this a coincidence or is my computer causing the power cord failures?

Hi T,
I would bring it to an Apple Store or AASP to have it checked out. If it's under warranty, it's their problem, not yours.

TS1398 Hi I run the 6.0.2 patch and I stiil have the same problem, no wifi connection even if i change the wireless antenna and the security any ideas??

Hi I run the 6.0.2 patch and I stiil have the same problem, no wifi connection even if i change the wireless antenna and the security any ideas??

There are two steps to the update for an iPhone 5. First you run the patch then you update the iOS. Did you do both? And does iOS 6.0.2 show up in Settings > General > About > Version
The first thing apple will tell you to do if you bring them the phone is to reset the phone. Try that before going any further.
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I am having the same problem I think. With mobileme you simply copy documents to the idisk folder and then synch. I cannot seem to sink that folder anymore. Any idea as to how I can simply copy folders to icloud and then access the MS Word and PDF file

I am having the same problem I think. With mobileme you simply copy documents to the idisk folder and then synch. I cannot seem to sink that folder anymore. Any idea as to how I can simply copy folders to icloud and then access the MS Word and PDF files on my iphone?

Apple never bopthered to explain that this would happen
Your iDisk is still accessible after moving to iCloud in exactly the same way as before. Nothing is deleted until June 30th 2012.
, so I could easily have lost ALL of the files I kept on iDisk.
No, you couldn't. Firstly, nothing was deleted from your iDisk. Secondly, any files stored on your iDisk should never be your only copy. Even if your iDisk spontaneously combusted, you should keep local backups elsewhere.
Does Apple WANT people to move their storage elsewhere and stop paying Apple for it?
Yes. Apple doesn't provide such a service anymore, nor are you paying them for it.
Apple has made no effort to suggest remedies for the problem it has given iDisk users
They've provided instructions on how to download your files from your iDisk. What you do with them after that is your choice.

Went to watch a video on You Tube that I have watched before on my iMac and got the prompt that I had to upload Adobe Flash Player. Did that, and am still getting the same prompt and can't watch any videos at all. What is going on here, Apple??

Went to watch a video on You Tube that I have watched before on my iMac and got the prompt that I had to upload Adobe Flash Player. Did that, and am still getting the same prompt and can't watch any videos at all. What is going on here, Apple??

I do not know how to do this with an Apple TV (I don't have one), but as far as I know Apple TV only does mirroring.
If you have an HDMI cable long enough to reach your TV from where you sit, then it's easy. The TV could be set up in Extended Desktop mode (mirroring off) as if it was simply another computer monitor, and then you could just drag windows to it. If you have the Displays icon in your menu bar, that's where the setting is, or if the icon is not there, then the setting is in the Displays system preference. But again, that's for conventionally connected monitors, not Apple TV. If you don't have an HDMI cable and wanted a long one that's affordable you can get those at monoprice.com.
The answer we are still waiting for is if anyone knows if Apple TV can be used in extended desktop (non-mirroring) mode.

TS1398 I have an iphone 3gs and since I made the 6.01 update everytime I want to join a wireless network I get the same error "incorrect password" when I now it's correct, any one have a solution for this? Tks

I have an iPhone 3gs and since I made the 6.01 update everytime I want to join a wireless network I get the same error "incorrect password" when I now it's correct, any one have a solution for this? Tks

I would say that you would want to look into the "Exchange Mode" for GMail. That would allow your iPhone to sync calendars, contacts and email with GMail just fine. Doing the same with your outlook should also then sync those same with your PC using Outlook. I've done teh iPhone side of this, but I since I don't run Lookout for my email client, I'm not sure how that will work on the PC side.

I just upgraded to mountain lion. I am unable to use airplay mirroring through my apple tv. They are both on the same network. It says a airplay icon should appear in the menu bar but it isn't there. What am I missing here?

I just upgraded to mountain lion. I am unable to use airplay mirroring through my apple tv. They are both on the same network. It says a airplay icon should appear in the menu bar but it isn't there. What am I missing here?

http://www.apple.com/osx/specs/

Guys, my browser is going crazy and every website that I am on changes in about 10 seconds to 2 minutes to another webpage. I even downloaded a newer 5.0 version of firefox and I am having the same problem.

Guys, my browser is going crazy and every website that I am on changes in about 10 seconds to 2 minutes to another webpage. I even downloaded a newer 5.0 version of firefox and I am having the same problem.

Your System Details are showing Fun Web Products. Suggest you look in Add-ons - Extensions and Plug-ins, and Control Panel>Add/Remove programs or >(newer version) Programs and Features. You could also do a search of your computer.
Fun Web Products(associated with MyWebSearch) always seems to cause problems, Alexa does, too, but less often - there may be conflicts.
I'm not an expert on these two products. I'm afraid I can only alert you to the problems. Google will show you plenty of evidence of problems. You might also try the Search Firefox Help box above - a gold mine but it usually requires a lot of digging.
You can start Firefox in Safe Mode - Hold Shift Key down as you double click on the Firefox icon>ignore the page that opens>Continue. If that improves things you could do a little troubleshooting(Safe Mode, Problematic extensions etc), use default theme, -
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
http://support.mozilla.com/en-US/kb/Troubleshooting%20plugins

My computer won't play videos from site like the Daily Show and the CW, but they stopped working last week. I have the newest version of Adobe player. Anyone know why the full videos will not play?

My computer won't play videos from site like the Daily Show and the CW, but they stopped working last week. I have the newest version of Adobe player. Anyone know why the full videos will not play?

I failed to mention that the sound does play on the videos that are not playing.

I keep getting the error message "apple application support is required to run itunes. Please uninstall itunes and then install it again." I've done this twice and still keep getting the same message...I'm at wits end Please HELP!!!

I keep getting the error message "apple application support is required to run itunes. Please uninstall itunes and then install it again." I've done this twice and still keep getting the same message...I'm at wits end Please HELP!!!

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Windows thinks my itouch is a camera and itunes says this ipod can't be used because the software isn't installed - reinstall itunes. i've done that and continue to get the same error. can someone please help?

windows thinks my itouch is a camera and itunes says this ipod can't be used because the software isn't installed - reinstall itunes. i've done that and continue to get the same error. can someone please help?

(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

I am having an installation failure issue with my itunes 11 software. File is corrupted and i don't know what to do. I've un-install and re-installed the software three times and continue to get the same error message. It states that "This copy of ITun

I am having an installation failure issue with my itunes 11 software. File is corrupted and i don't know what to do. I've un-install and re-installed the software three times and continue to get the same error message. It states that "This copy of ITunes is corrupted or is not installed correctly. Please reinstall Itunes"
iMac, iOS 6

HI,
If your old version of iTunes is still working - then I sugest you stick with that.
iTunes 11 is a lousy update - It will not retain your playlists, you can't find and delete duplicates... and a whole arry of oyher issues. (have a look around this forum to see how many issues IT11 gives people)
Just a friendly advise and warning :-)

Hi - for any photo, info in mountain lion shows a different file size than Photoshop does. I've tested with CS3 and CS6 and get the same problem. Doesn't happen with CS3 and OSX10.4 or any previous versions of Photoshop and OSX. Anyone know why?

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