Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

1. Force Quit .
    Press command + option + esc keys together at the same time. Wait.
    When Force Quit window appears, select the Safari if not already.
    Press Force Quit button at the bottom of the window.   Wait.
    Safari will quit.
    Relaunch Safari holding the shift key down.
2. Safari > Preferences > Extensions
    Turn those off and try Safari.
3. Safari > Preferences > Privacy > Cookies and other website data:
    Press “Remove all website data” button.
4. If adware is installed without your knowledge,
    download free AdwareMedic by clicking “Download ” from here
    http://www.adwaremedic.com
   Install , open, and run it by clicking “Scan for Adware” button   to remove adware.
   Once done scanning and removing the adware, quit the app by clicking AdMedic in the menubar
    and selecting “Quit AdwareMedic”.

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Message was edited by: seventy one

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Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

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