Hi, I have an Adobe CC single App subscription at €25. per month, why do I now have to pay another 12.99 to get Lightroom CC? any help would be appreciated, thanks.

Hi there
You currently have a single app membership for Photoshop. You might want to consider changing to the Creative Cloud Photography plan if you wish to have Photoshop CC + Lightroom CC - see Creative Cloud pricing and membership plans | Adobe Creative Cloud
Photoshop Help | Differences between Photoshop and Creative Cloud Photography Programs
Thanks
Bev

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Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

bgar
On what computer operating system is your Premiere Elements 13 running on?
What are you (manually) or the project (automatically) setting as the project preset?
(See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size,
and Pixel Aspect Ratio (even if fields look grayed out).
What are the properties of these source media, including file extension? The brand/model/settings of the camera that recorded the
video may give us this information.
When the source media hit the Timeline for the first time, is there an orange line over their content? Or is there
no colored line and an orange line appears over them only after you have edited them?
Please elaborate on "poof" after rendering the Timeline content by pressing the Render button above the Timeline content with the orange line over it.
a. Media Offline displays?
b. Other?
ATR

HT1338 I'm trying to upgrade to the OS X lion, and it says I need to have a Intel Core 2 duo. I currently have a 2 GHz Intel Core Duo. How do I go about making the change? Any help would be appreciated, Thanks Kevin

I'm trying to upgrade to the OS X lion, and it says I need to have a Intel Core 2 duo. I currently have a 2 GHz Intel Core duo. How do I go about making the change? Any help would be appreciated. Thanks, Kevin

I was afraid of that.... Thanks for helping!

I purchased Quicktime Pro 7. I cannot find it. I have the registration code. Even though I try to follow the "step by step" instructions - i cannot find the info to set it up. Any help would be appreciated.Thanks,Tony

I purchased Quicktime Pro 7. Apple said my order is processed. I tried to follow the instructions to download and activate it but my screen and the instructions don't seem to be the same.
Any help would be appreciated.
Thanks,
Tony

Open QuickTime Player 7. In the QT Player 7 menu choose Registration. Fill in your information.

Having problems trying to download a film on iTunes and it keeps saying retry any help would be appreciated thanks

Can someone help me please.I have just paid to have a movie download from iTunes and it's not downloading,it keeps coming up retry any help would be great fully appreciated....thanks

Since you have a new hard drive, there is nothing on it, so you need to boot from an external source (and probably format the hard drive before installing an OS). Are you booting from the 10.6 install disk? Better yet - do you have a bootable backup clone or at least a Time Machine backup?

Hi There, my itunes no longer opens. It quits unexpectedly for some reason when I try to login. I have tried updating my itunes and this has not solved the problem. Any help would be appreciated, thanks

Hi There,
My itunes quits unexpectedly when I try to login. I cannot even open the application, not sure why this is happening. Have upgraded my itunes and this has not solved the problem either. If anyone can help me out, that would be appreciated. Thanks

Hello balisurfergal,
Thank you for using Apple Support Communities.
For more information, take a look at:
Mac OS X 10.6: If an application quits unexpectedly
http://support.apple.com/kb/PH7044
iTunes 10 for Mac: May quit unexpectedly on launch
http://support.apple.com/kb/TS3494
Have a nice day,
Mario

I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

Hi,
No it's the same Photoshop .Photography program is just a temporary promotion pack with Photoshop and Lightroom and it can end anytime .So you can buy Indesign and photography to have Indesign,Photoshop and Lightroom .
Regards,

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old compute

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old computer.

if you need to deactivate, contact adobe support
https://helpx.adobe.com/contact.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Hi, i had created a form on adobe forms central, but i don't have access to the results now. any help would be appreciated.

Hi, i had created a form on adobe forms central, but i don't have access to the results now. any help would be appreciated.

Hi massif76198910,
I don't see that you had a paid FormsCentral account. Were you using the free account? If so, you should still have access to the form until FormsCentral is retired on July 28 2015,
Are you able to log in? Or do you get an error when you try to log in to your account? Please try clearing the browser cache, or logging in via a different browser.
Best,
Sara

I have an iphone 5, and the battery is so bad! I was just wonder if anyone had used an external battery before? are they good? can they do damage to your phone? what's the best one to get? any help would be great thanks!

I have an iphone 5, and the battery is so bad! I was just wonder if anyone had used an external battery before? are they good? can they do damage to your phone? what's the best one to get? any help would be great thanks!

I'd just like to say that ahs70's post on Dec 1, 2013 at 1:17am on Pg. 9 worked for me as well: https://discussions.apple.com/thread/5338609?start=120&tstart=0
If your iPhone's battery is acting up you need to determine if it's a software issue or a hardware/battery issue. To do that, after syncing your iPhone, erase/hard reset all data and settings from your iPhone to what it was from the factory as new. This can be found in Settings/General/Reset/Erase All Content and Settings. Then test it out for a day or two. If it's still acting up then it's likely a hardware issue and you will need to get your battery replaced. If your warranty is done than check out this link to get a battery kit to replace your iPhone battery yourself: http://www.ifixit.com/Store/iPhone/iPhone-5-Replacement-Battery/IF118-001#produc tDescription
If your iPhone is now working properly after hard resetting it than it's most likely a software issue. This battery issue only started after upgrading to the new iOs7, so it is obviously related to the update not properly installing itself. What has worked for me and many others is to manually update to iOS 7.0.4 using the full downloaded version of the update which is about 1.32 Gigs.
But first you need to find out what model of iPhone you have, click here to determine if it's GSM or CDMA: http://support.apple.com/kb/HT3939?viewlocale=en_US&locale=en_US
Then go here and scroll down to download the iOS 7.0.4 complete update for your device: http://www.downloadios7.org/download-ios-7-0-4-ipsw-file.html
Then scroll up on the download page and follow the instructions of updating your iPhone manually following the instructions below: "IPSW with iTunes"
And your done.
Problem solved.
I only posted this because it was a very frustrating problem that no one really seemed to figure out a solution for.
I hope this helps.
Emile Beaulieu

Problems installing OS I have an iMac 21.5 (Mid-2010) and in trying to load a new hard drive, after choosing the installation disk the apple logo comes up and then stops and the keyboard and mouse goes dead. Any help would be appreciated. Thanks

Problems installing OS
I have an iMac 21.5 (mid-2010) and I'm trying to install a new hard drive. When I choose the installation disk the Apple logo comes up and it stops there. Then the mouse and keyboard goes dead. I'm trying to install 10.6. Any help would be appreciated. Thanks

Since you have a new hard drive, there is nothing on it, so you need to boot from an external source (and probably format the hard drive before installing an OS). Are you booting from the 10.6 install disk? Better yet - do you have a bootable backup clone or at least a Time Machine backup?

Does anyone know how to convert 3GPP videos to the iPhone 4S? I have favorite videos I would like to transfer to my new phone. Any help would be appreciated. Thank you.

Does anyone know how to convert 3GPP videos to the iPhone 4S? I can sync my photos from my computer but not my videos. Any help would be appreciated. Thank you.

Hello,
This link may be useful to you:
http://www.iorgsoft.com/iphone-4s/convert-3gp-to-iphone-4s-on-mac.html

I am new to iphones and went to Itunes and it said my new iphone needed a software update. Now the apps that I put on wont work and when pressed just flash on then off the screen. I paid £20 for one of them so any help would be appreciated.

I have a new iphone and went into Itunes and it said my new iphone needed a software update. I let it do this and now the apps that I put on won't work and when pressed just flash on then off the screen. I paid £20 for one of them so any help would be appreciated.

Memory Map: http://www.memory-map.co.uk/iphone/
0870: http://www.simonmaddox.com/
Viber: http://support.viber.com/home
VoucherCloud: http://questions.vouchercloud.com/

HT1349 what is the quickest way to move all my iTunes music, video, etc. to a new computer? any help would be appreciated. thanks. p.s. i purchased a belkin transfer cable - will that work?

hi - i'm a newbie - what is the quickest way to move all my iTunes music, video, etc. to a new computer? any help would be appreciated. thanks.
p.s. i purchased a belkin transfer cable - will that work? i have an iPod Touch.

You copy it from one computer to the other.
Type "move itunes library" into the google search bar.
You have posted in the iphone forum.

I recently downloaded the latest version of Adobe Reader and when I try to open a new pdf I get the Adobe logo and text in Japanese and the pdf doesn't open. Any help would be appreciated.

I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else. The pdf doesn't open. Any suggestions? I never had this problem until my cache was cleared and I had to re-install Adobe Reader. Any help would be appreciated.

Just to say I am having exactly the same issue on my MacBook Air. I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'. When I click on it it asks me to trust the content and then I get a bar with the text in Japanese. Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese. I will be interested to see whatever answers other more technical people may provide!

Hi, I have an Adobe CC single App subscription at €25. per month, why do I now have to pay another 12.99 to get Lightroom CC? any help would be appreciated, thanks.

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