Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'

Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'?
Irenedix

Hi Irenedix,
If you are using Acrobat you can try the suggestions mentioned above.
Are you using the Create PDF service from within Reader to create pdf?
If yes then please check if you are able to login to: https://cloud.acrobat.com/convertpdf with your Adobe ID and able to convert the document to pdf.
If yes then within Reader you can try the following:
Choose Edit > Preferences (Win)
Click 'Online Services' or 'Adobe Online Services' on the left-hand side
Sign out of your Adobe ID and sign back in.
Regards,
Rave

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Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'

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