Hi, I have just purchased a ipad mini for my wife and have registered it in my name so that i can add some apps that i think she would appreciate. However if i want to contact her using face time it is registered in my name, how do you get around that?

Hi I have just purchased an i pad for my wife and have registered it in my name to add some apps prior to giving the i pad to her. However, for using face time and games where you can link via wifi it will look as though there are two of the same, if I am trying to link her ipad to mine. How do you get around this?

Assign an email address (gmail.com?)
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

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My MacBook Pro won't restart after updating iTunes, and so the update doesn't work. I have just purchased an iPad mini and can't sync it - can anyone help

Press and hold power button for up to 30 seconds. Remove battery and reinsert then repeat.

I have bought an additional iPad (mini) for my wife, but how do i set up her email address only without mine appearing on her iPad?

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It sounds like restored one of your own backup when you activated her iPad. If you just activated the device and you want to share an Apple ID for purchases, you should, either erase the device and start all over again and NOT restore your backup - or simply delete your email accounts and set up hers in the settings.
To erase the device and start all over again, go to Settings>General>Reset>Erase all content and settings. If you enabled Find My iPad, you will need to enter your Apple ID and password to erase the device.
You can delete your email accounts, in Settings>Mail, contacts, calendars>Account Name>Delete Account.

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Identifying iPad Models:
http://support.apple.com/kb/HT5452

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Hello, WBC1430.
Thank you for visiting Apple Support Communities.
Here are the best steps to follow when selling or giving an iOS device to another party.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
Cheers,
Jason H.

TS1398 I have just purchased an iPad mini and it will not join my wifi. It detects my wifi network but will not join. I have a Mac, 2 iPhones and an iPad 4 and all work perfectly. The new iPad mini just won't behave. Any ideas?

I have purchased an iPad mini and it will not join my wifi network. Any ideas?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
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~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have just purchased an ipod shuffle for my husband and trying to download itunes for him. i entered the email address and click download and nothing happens???

I have just purchased an ipod shuffle. I am trying to download iTunes. I enter email address and click download and nothing happens??

Hello tinars,
The article linked below details some useful instructions that can help get iTunes downloaded and installed.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Allen

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Sorry for the long intro question. I just bought a new iPhone 5S for me and a new 5C for my wife.
We want to give our kids my old 4S and my wife's old 4. We backed up our old phones and restored
our info to our new ones, but when we connect our old phones, they still show all our songs and iTunes
settings on them (along with the same names as our new ones).
We want to set up our old iPhones for our kids to be able to have their own names on theirs so that
when we connect to my iTunes computer, it sees each phone accordingly, and has only the songs
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You are most welcome
Each post should have the text "this helped me" or "this solved my question," or something similar. Just click on whichever one applies to that particular post!
This tutorial has more info.
~Lyssa

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Can anyone please help

Hi Pa23from Argyllshire,
This error: I have just bought an iPad mini and to transfer my contacts, music etc via iTunes on my PC, the PC crashes should not occur.
The best guess is this crash is caused due to an issue with the PC.
Make sure your iPad is updated to the latest operating system: iOS 7.0.4 and make sure iTunes is updated to iTunes 11.
iTunes 11 is optimised for iOS 7, so if you have an iOS 7 device and non iTunes 11 computer, life would be hard.
Try to update iTunes to 11.1.3 from: http://www.apple.com/itunes/download/
Even try uninstalling iTunes and then re-installing. iTunes will not lose any of your iTunes songs when your un-install it as iTunes stores every media item in a folder found in (or around): C:\Users\NAME\Music\iTunes
Obviously iTunes and iDevices work best using Mac iTunes however; iTunes 11 and iOS 7 iPad Mini should work fine.
In summary possible solutions:
1.       Update iPad Mini to iOS 7 or better (iOS 7.0.4)
2.       Update iTunes to iTunes 11.1.3
3.       Restart both PC and iPad
4.       Uninstall iTunes from PC
Many Thanks, Happy New Year and I look forward to hearing from you regarding this crash!
iBenjamin Crowley

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Sign out, reboot and sign in
Settings>iTunes and App Store>Apple ID

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Best way
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661http://support.apple.com/kb/HT5661
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_UShttp://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311http://support.apple.com/kb/ht1311
How to Delete an Apple ID
http://www.wikihow.com/Delete-an-Apple-IDhttp://www.wikihow.com/Delete-an-Apple-ID
Apple ID Support - Manage Account
https://www.apple.com/support/appleid/manage/https://www.apple.com/support/appleid/manage/
Create an Apple ID
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleIdForIK B?localang=en_US&path=https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleIdForIK B?localang=en_US&path=
 Cheers, Tom

HT1695 Hi. I just bought new Ipad Mini. I don't have network to connect to. Its my first owning one i don't know how to set it up. Help...

Hi. I just bought new Ipad Mini. I don't have network to connect to. Its my first owning one i don't know how to set it up. Help...

FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

I have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

i have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

Hi Gavinchick,
Thanks for visiting Apple Support Communities.
Start with these tips if your iPad mini is stuck on "syncing" when you try to back it up:
Update to the latest version of iTunes.
Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
You can find these steps and more information here:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Cheers,
Jeremy

HT201302 I have just bought an iPad mini and would like to transfer photos from my iPhone to the iPad how do I do this please?

I have just bought an iPad mini and would like to transfer photos from my iPhone to the iPad how do I do this please?

How to Transfer Photos from an iPad to a Computer
http://www.wikihow.com/Transfer-Photos-from-an-iPad-to-a-Computer
Importing Personal Photos and videos from your iOS device to your computer.
http://support.apple.com/kb/HT4083
Copy Photos (& Videos) Between iOS Devices
http://tinyurl.com/cnz95bc
FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

I've just purchased an iPad 3, 4th edition. I have been using a PC with Microsoft office xp and would like to sync. My emails, contacts, word docs, photos, music now and in the future. What are my best options? Also, can icloud be used with my PC.

I've just purchased an iPad 3, 4th edition. I have been using a PC with Microsoft office xp and would like to sync. My emails, contacts, word docs, photos, music now and in the future. What are my best options? Also, can icloud be used with my PC.

FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

Hi, I have just purchased a ipad mini for my wife and have registered it in my name so that i can add some apps that i think she would appreciate. However if i want to contact her using face time it is registered in my name, how do you get around that?

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