Hi, I have Mac with Snow Leopard and was trying to purchase Lion , so I can move to I cloud, when trying to buy the app I get a message that a minimum 2gb of memory is required. I went check the hard disck info and it says available memory 20gb :-(

Apple Logo, left hand side of the menu bar, About this Mac. It should be right there. If not then More Info, Sys Info.
But it would seem you don't have 2GBs installed and more then likely both RAM slots are already filed. So you just need to buy more RAM in a pair. That could be 2 1GBs chips or if your Mac can have more then that then 2 2 GB chips or 2 4GB chips.
Get your model # and go to Crucial.com and use their memory search to find out how much your Mac can have installed and the price for it. I suggest you install as much as it can take. Cost is very low on RAM these days.

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Hi everyone I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

Hi everyone
I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

It could be a problem at the other end, try again tomorrow. Also , try resetting your iPad by holding down the home and sleep/wake button till the Apple logo appears and then let it wake up, maybe that may help.

I use FCP 7 Studio on an iMac with Snow Leopard. If I upgrade to Lion so I can use iCloud, can I still use FCP 7?

I use FCP 7 Studio on an iMac with Snow Leopard (10.6.8). If I upgrade to Lion so I can use iCloud, can I still use FCP 7?

Thanks X! I use Office 2011 as this iMac is only a year old. I don't have Rosetta (is it an add-on?) at least, I've never seen it... so... you're saying I could upgrade to Lion with no ill effect to my FCP7 Studio and all it's files and my saved projects?
z

I have a keynote app presentation on iPad. Now try to open on MacBook Air and get update app message. When I try to update the app I get a message that Air software must be updated but Air says software up to date.

I have a presentation in my Keynote app on my iPad when I try to open it on my MacBook Air I get a message I must update Keynote. When I try to update Keynote app I am told MacBook software must be updated but MacBook software updater says it's up to date.

RichlandBruce wrote:
When I try to update Keynote app I am told MacBook software must be updated but MacBook software updater says it's up to date.
Yes your MBA is up to date as far as Lion is concerned... But Keynote requires you Upgrade to Mavericks
Keynote for Mac = Compatibility: OS X 10.9 or later
From https://itunes.apple.com/app/keynote/id409183694?mt=12&ls=1
MAVERICKS... http://www.apple.com/osx/how-to-upgrade/
Question: How much RAM is in your MBA ?

When i try to download apps i get a message that says "Unable to Download App". I have tried all 4 of the other answers and nothing is working

No matter what answer i have tried after researching it is still not letting me download any docuements

4.2.1 is the end of the line for the iPhone 3G. If you're not there yet, connect your phone to iTunes on your computer and upgrade.

I used Roxio VHS to DVD for Mac (have iMac with Snow Leopard) and the audio does not synch with the video when playing in iMovie. Any suggestions to fix?

I used Roxio VHS to DVD for Mac (have iMac with Snow Leopard) and the audio does not synch with the video when playing in iMovie. Any suggestions to fix?

Thanks for the reply. I tried playing with detaching the audio in iMovie, but with 20+ hours of video to correct, it would take too long. After 28 hours, Corel/Roxio tech support replied that it is a known bitrate mismatch problem and they have no real fix. I strongly suggest not to buy this product.

Installing Lion and formatting my Mac (with Snow Leopard)

Hey everybody!
I have a MacBook Pro with Snow Leopard.
I want to install Lion from the App Store and format my Mac. How should I do it?
Thanks!

Aha!
The proper way to "clean" a computer before selling it is to zero the hard drive. This will make all your data irretrievable.
Steps for zeroing the drive Disk Utility:
1. Insert your Mac OS X CD-ROM disc or Restore DVD disc, then restart the computer while holding the C key until you see the spinning gear.
2. Once started up from CD or DVD, choose Disk Utility from the Installer menu.
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from disc to access Disk Utility.
3. Choose the entire disk (top icon).
4. Choose erase tab.
5. Click on Options
6. Choose "write zeros".
7. Erase
This will take a bit of time because the computer is physically writing zeros to each block.
You should then re-install the original OS from the system disks and deliver the Mac to the new owner with the system disks that shipped with it.
If you want it to boot as new at startup, do the installation of OS X and follow the onscreen prompts until it asks you to enter a username and password to create your first account. Quit the installer and shut down the system. The next time the system is powered on it will display the same welcome message and be ready to setup OS X.
Or you can delete the AppleSetupDone file.
rm -rf /var/db/.AppleSetupDone

I have a MacBook Pro with Snow leopard (10.6.8). Downloaded Lion from Aplle store and got a bill but no upgrade. Bad hearing can't use telephone to support. Apple store can't help. CASE NUMBER: 19*****63

I have a MacBook Pro with Snow leopard (10.6.8). Downloaded Lion from Aplle store and got a bill but no upgrade. Bad hearing can't use telephone to support. Apple store can't help. CASE NUMBER: 19*****63.
I am hard or hearing and can't use the telepohne support and live on an island and can't get to a shot to buy the Lion.
<Case Number Edited by Host>

Try d/ling again. In the App Store, option-click the tab

My Toshiba 1TB 2.5 inch External StorE Art HDD doesn't show up in Finder. The light is on and it hums. Has always worked perfectly and now this. Using it on a 2010 Mac with Snow Leopard 10.6.8

My
Toshiba 1TB 2.5 inch External StorE Art HDD doesn't show up in Finder.
The light is on and it hums. Has always worked perfectly and now this. Using it on a 2010 Mac with Snow Leopard 10.6.8

tried another cable (from a camera) with no joy. However after turning off TM and searching for the EHD and not finding it, I revisited Disk Utility and can 'see' it there. The bad news is that it says,
Verifying volume “Toshiba 1TB”
Checking Journaled HFS Plus volume.
Invalid extent entry
The volume could not be verified completely.
Error: This disk needs to be repaired. Click Repair Disk.
Verify and Repair volume “Toshiba 1TB”
Checking Journaled HFS Plus volume.
Invalid extent entry
The volume could not be verified completely.
Volume repair complete.Updating boot support partitions for the volume as required.Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files."

HT1338 My macbook came with snow leopard, if I upgrade to Lion will I be able to use my restore disks in the future and if I do use my disks that brings me back to snow leopard, Will itunes remember I purchased Lion or will I have to purchase a second ti

My macbook came with snow leopard, if I upgrade to Lion will I be able to use my restore disks in the future and if I do use my disks that brings me back to snow leopard, Will itunes remember I purchased Lion or will I have to purchase a second time ?

At this point, you can no longer download Lion (10.7) from the App Store, only Mountain Lion (10.8) - make sure all your applications are fully compatible if you decide to upgrade.
Yes, you can restore 10.6 using your restore disc should you wish to - and the App Store (not ITunes) will have a record of all your purchases, since it's linked to your AppleId.
Matt

HT5225 I have Mac OSX snow leopard , which I think is OSX10.6.8. I did as I was told and migrated to icloud having advised that not all devices were up to the Lion. I now find that the mobile phone receives the emails and so does the ipad, but not my desk

I have Mac OSX snow leopard , which I think is OSX10.6.8. I did as I was told and migrated to icloud having advised that not all devices were up to the Lion. I now find that the mobile phone receives the emails and so does the ipad, but not my desktoptop. I have received an email from apple saying I would be able to receive the emails. Why cant I? What do I have to do ? Surely it is not necessary to buy another upgrade???

10.7.2 is required for full iCloud facilities, but you can still use your email. In theory you should be able to access your email in Mail at the same server settings, but this hasn't worked for everyone: you can set Mail up manually to access your iCloud email:
Entering iCloud email settings manually in Snow Leopard or Leopard
Once migrated, your mail will also be available at http://icloud.com

Sony e reader prs 600 not showing in bookmark pane on my new Mac with Snow Leopard

I have a brand new sony e reader prs 600 it is supported but I am unable to see it on the bookmark pane in my new Mac with Snow Leopard is it something to do with Snow leopard? Or why can I not see my sony e reader? thank you

According to the Adobe website ADE 1.7.1 is compatible with Mac if you
look at system requirements and with the Sony reader if you look at
supported devices. Though it doesn't mention Macs latest O/S.
and if I download an Adobe digital editions book, can I then move it
to Sony's ebook software, or is the format unsupported on the Sony
Ereader?

I have a Macbook with 10.6.8 and want to upgrade to Mountain Lion, but when I try to download the program, I get a message that it is not compatible with my computer.

I have a Macbook with 10.6.8 (Snow Leopard) and want to upgrade to Mountain Lion. When I try to download the program I get a message that says Mountain Lion is not compatible with my computer. Please help.

ML requires one of these:
You should verify if you qualify.

HT201364 When I try to download this I get a message that says I haven't got sufficient space on my startup disk. I have checked my available space on the disc and I have only 3GB free out of 500. I have hardly anything on my mac - how can this be?

When I try to download this I get a message that says I haven't got sufficient space on my startup disk. I have checked my available space on the disc and I have only 3GB free out of 500. I have hardly anything on my mac - how can this be?

Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion's Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

Hi, I have Mac with Snow Leopard and was trying to purchase Lion , so I can move to I cloud, when trying to buy the app I get a message that a minimum 2gb of memory is required. I went check the hard disck info and it says available memory 20gb :-(

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