Hi I installed adobe cs6 master collection as trial, download failed to initialise installer
installer failed to initialise , please download adobe support manager
If the installer has failed to initialize then you will want to review the PDApp.log file from your temp folder. You can find details on how to locate and interpret the file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Similar Messages
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How to install Adobe CS6 Master Collection
How to install Adobe CS6 Master Collection to my computer because i buy the program and i don't know how to use and install the program
You can do a platform swap
Order product | Platform, language swap -
Error Install Adobe CS6 Master Collection on Windows 8
So I had two errors while installing Adobe CS6 MC on Windows 8. The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7. However, the second error is persisting and I can not resolve this. I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments". I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD). All other programs install properly. How can I resolve this?
Thank-you. Below is the Install Error Log
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 3 warning(s)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
ERROR: DW050: - AdobePDFL x64 CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS6: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050: - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050: - Adobe After Effects CS6 Support: Install failed
ERROR: DW050: - AdobeCMaps x64 CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Encore CS6 Support: Install failed
ERROR: DW050: - Adobe After Effects CS6 Presets: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failedErrors "Exit Code: 6," "Exit Code: 7"
Mylenium -
Can't install Adobe CS6 Master Collection (from school, not purchased)
Hi,
I've had an activated CS6 Master Collection free from my school, and now that I have a new laptop and have deactivated the old laptop, I can't download CS6. I click on the "more information" through adobe creative cloud and try what the community help page says, where you select a drop-down field and select cs6 instead of CC, but there is no such field. I've attached an image as proof of what I'm seeing. I'm running internet explorer.Hi mrickar5,
Kindly download the CS6 software from the mentioned link: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html .
regards,
Romit Sinha -
Getting stuck at "Initializing Installer" when installing Adobe CS6 Master Collection
I've successfully downloaded the .dmg file to install the Master Collection. After opening it, the "Initializing Installer" window pops up, then it gets stuck there. Attempting to cancel it freezes my Mac. Restarting hasn't helped. Any suggestions?
My specs: Mac OS X version 10.7.5Hi czarUTD,
Please try installing it by enabling the root user account on Mac and check. ( http://support.apple.com/kb/ht1528 )
You might also want tr refer to the discussion on the thread : http://forums.adobe.com/message/5244474#5244474 -
Adobe CS6 Master Collection for Mac licensing
I installed Adobe CS6 Master Collection for Mac, licensed it and updated it on twenty iMacs. This a University computer lab with many users. Sometimes Adobe software starts in trial mode as if the license key hasn't been entered. What could be the problem?
Hi Gutech,
Could you please tell me how did you install Master Collection on 20 machines.
If you have installed Master Collection on 1 Mac and created an Image of the OS and then installed it on the 20 Mac's then you may come across with this kind of issue.
In Order to properly deploy the Master Collection please use our Deloyment Tool to create a Serialised Package and then use the same to deploy it on the 20 Mac's.
You can find the Deployment Tools in this Link
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Regards, -
Adobe CS6 Master Collection failed to initialize
I'm trying to install Adobe CS6 Master Collection but this always comes up:
Adobe Support Advisor no longer exists so I can't download it???
Anyone know what I can do?start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
After my CC membership expired, I Can't use my Adobe CS6 Master Collection programs!
I purchased Creative Cloud(Student Edition) membership last year, and the membership was expired last month.
Instead of renewing my CC membership, I intend to install 'Adobe CS6 Master Collection', Which I purchased about 2 years ago.
But when I finish installing 'Adobe CS6 Master Collection' and try to use my CS6 programs, the programs keep popping messages: "renew your Creative Cloud membership".
I deleted whole programs and installed it again, But it was no use.
What should I do now?
I want to register my CS6 programs by using my serial numbers, not purchasing CC membership.Temporid which operating system are you using? Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed? You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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I stopped being able to open Adobe CC and Adobe CS6 Master Collection after installing Adobe CC
I have uninstalled and reinstalled Adobe CS6 Master Collection and Adobe CC multiple times only to have them a few days later fail to open any programs. Adobe CC also starts prompting for Adobe ID, but will not accept the ID and loops back. Has anyone seen this before? Win 7 Enterprise 64 bit.
first, fix your adobe cc: You are no longer signed into your Creative Cloud applications
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How do I install the cs6 master collection on an iMac?
I have an adobe cs6 master collection disc. I tried installing it on my iMac and all I see is a bunch of weird folders with names like styles, templates, textures, legal, library, main. I don't see where the actual Adobe programs to install are. I followed the instructions to get the serial number, but I don't even see where I am supposed to enter the serial number. Can anybody help me?
Download CS6 products
Mylenium -
Urgent Support Request! - Adobe CS6 Master Collection - Please Insert Disk
Our company has downloaded Adobe CS6 Master Collection for deployment on our master image this year.
When attempting to install using the files that we downloaded and ran off the hard drive the set up says "Please Insert Disk", this shouldn't be necessary as I have all the required files to install on my computer already.
I need a solution quickly to this as I have to get this master image completed and deployed within the next week or two and I have hundreds of machines to do it on.
It is a clean install and therefore there are no compatibility issues with previous programs, I have tried looking for the installs of the individual programs themselves in the folders to no avail, I had a similar problem with Autodesk products which I solved by installing the trial version then upgrading it to the full version immediately after install. I have not tried that with this problem yet as I'm sure there is a more efficient way to solve the issue. At least I hope there is. Please get back to me as soon as possible with this because I'm required to get this sorted within a very tight deadline.Hello Hans,
Thank you for your rapid response.
This appears to have solved my issue.
10 Points to you good sir!
Regards
Chris J (KSA Tech) -
Install of CS6 Master Collection freezes at 99%
Install of CS6 Master Collection freezes at 99%
It claimes it's 1 minute left and nothing happens.
Mac 10.7.3 Mac Pro Nehelem
Thanks!Adobe.com
No error message.
It leaves me the option of quitting the installation, so it behaves as it's just halted. But that doesn't really help.
EDIT: Got a very long crash report on Adobe Download Assistant. Should i copy paste it here? -
Please Help Adobe CS6 Master Collection Activeringscode
Hi my name is Mathias
so i have a BIG Problem !
i have the Orig. Adobe CS6 Master Collection for Windows
and today when I try to open my Photoshop or Illustrator, comes a serial number input! OK No Problem
give my original code which is on a box!
so and now the Problem
the code of the original is no longer possible! it stands
the serial number you entered is invalid.
please help
i come from german
thxJust looking at that link and I don't think this is my problem. It says:
Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).
But mine doesn't say "File not found" anywhere in the error message.
If it helps on my desktop when I try to install it an icon comes up for a second that looks like the dmg mounted icon with the word "core" underneath it.
I'm on a Mac by the way. Specs are:
Mac OSX Version 10.6.8
Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per core): 256 KB
L3 Cache (per processor): 8 MB
Memory: 8 GB
Chipset Model: ATI Radeon HD 4890 -
i had installed Adobe CS5 Master Collection on my PC about a year ago, the PC is now dead and i purchased a mac.
i just wanted to know if i can download the Mac version and use that cereal number to activate it? and if yes how and where do i go? would appreciate anyones help. Cheers Roni just wanted to know if i can download the Mac version and use that cereal number to activate it?
No.
Serial numbers are Mac only or Windows only. There is a platform swap process (from Mac to PC etc) but only for CS6.
As a CS5 owner, your choices are to either pay to upgrade to CS6 for Mac or join the Cloud. -
I recieved a laptop from a friend that had Adobe cs6 Master Collection on it, seemingly activated (no trial timer in sight). the problem is, i plan on reinstalling windows and would like to keep this $2000 collection of software, but i cannot find the activation key (the product registration information is seemingly not available, along with deactivation and updates) , or anywhere to download an installer. how would i go about finding the activation key, and then where can i find a copy of the master collection to download and install with said key?
If the original owner did not formally transfer the license for the software, the key/ registration is most likely still under his/her ownership in his/her Adobe account, and you have no rights to use it nor to reinstall it on any machine you own, including the one you received. It will be the responsibility of your friend to deal with this.
Reselling Adobe Software
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
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