Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!
hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Hi All,
I have been double charged for the same purchase on two different days. What shall I do?How to report an issue with Your iTunes Store purchase
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i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)
Do you see a lightning bolt near the battery , Battery is charging (supposedly( IF not return to where you purchased it (also make sure that the charger is on) if still not charging with lighting bolt bring it back
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HT204088 It appears that I continue to be double charged for some purchases.
It appears that I continue to be double charged for some purchases?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you. -
I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.
Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock -
i connect my iphone 4g on charging after some time it is complete dead and very heat up please help me.
helllllllllllllllllpppppppeeeeeeeee meThere is no such thing as an iPhone 4G.
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HT1751 Hi, for some reason my itunes will not open.
Hi,
For some reason my itunes will not open. It says that some required files are missing & to reinstall itunes. Is there a way to find out what files? I've tried to reinstall several times and then I got a Runtime error #R6034. Does anyone have any ideas?
TIAHello lford64,
Thank you for the details of the issue you are experiencing with iTunes. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step. You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I am being charged for I tunes , on my credit card, I need this to stop immediately. Please help me do this.
Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
(125543) -
HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.
I downloaded a song from the I-tunes store and was charged for it. It isn't on my playlist now. Something about the playtime ran out or something like that. Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?
You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
B-rock -
I had to reboot my desktop computer to original manufacturers specifications and all my purchased Itune music was deleted from my computer. I didn't back up my itunes because they advertise they keep a record of your purchased music. I contacted Itunes and they have stated they only have a record of purchases made this year. I've been a member for ten years. Any ideas on how to get back my purchased music? Also, I have an old Ipod Nano that I haven't used for quite some time because the battery didn't hold its charge, and it has some of my older purchased music. Itunes said I can't get the music on my old ipod downloaded back onto my computer, any ideas on this?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
Was i charged for some songs?
I loaded some cd's onto itunes then synced my daughters ipod with those songs and all the songs on the store display page ...about 10 songs were loaded also did they charge me for them or are they samples??? if I was charged who do I call to get them removed?? thanks for any help
Sorry, but what do you mean by "all the songs on the store display page"? What "display page" are you referring to?
You can see what items you purchased from the iTunes Store by signing into your account and going to the Purchase History. Unless an item on the iTunes Store was specifically marked as being free or was a Podcast, you would have been charged for any item you downloaded. For those items there will generally be no refunds. But if you did not deliberately purchase these items but were charged for them anyway, you can try contacting the iTunes Store via their web form and asking if there's anything they can do for you:
http://www.apple.com/support/itunes/
For the future, you may want to turn on the Shopping Cart (iTunes preferences -> Store ) so that it's more difficult to purchase something inadvertently. -
Charged for downloaded song, but it was not downloaded - could not be found
I purchased a song, however it could not be located to download, yet I was charged for it. What do I do?
Sorry about this! You'll have to email Apple and explain your loss. You can contact them with complaints by clicking on "Support" in the upper right corner when you're in the iTunes Store. Then follow the online instructions to email Apple. (Sorry this isn't working right now--Apple seems to be overwhelmed by iPhone business. If the support lines are overwhelmed--that's probably not the best scenario for Apple!)
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I paid for some songs on iTunes using the gift card I got but it also charged my credit card?
So I got a iTunes $20 gift card from a friend and I correctly redeemed the card an I started buying some songs which took away some of the credit of the iTunes account but then a couple days later my credit card was also charged for buying those songs. Is this normal?
None for payment
After establishing the Credit Card account (i.e. after you have made purchases), you can remove the credit card information by editing your payment info, choosing "None".
http://i1224.photobucket.com/albums/ee374/Diavonex/3251ae4b9345e8a0551a15d5cad4b 5a9_zps1c6950c2.jpg -
I recently had my computer cleared out and for some reason I am getting an error when I try to open my iTunes. It says that I need to install Quicktime 7.5.5 or later which I have installed and I keep getting this error mesage. Any suggestions?
Also I am opporating MacOS 10.5 Do I have to buy the software from the store or can be be downloaded off the apple site? I have heard that you need the actual software from a retailer?
RBHi, try this...
http://www.apple.com/itunes/download/ -
I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
What do I do?Hey there jessaq!
I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for using the Apple Support Communities!
Cheers,
Braden
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