Hi im from oman, muscat my friend and i bought ip5 last month  her phone has facetime and mine is missing. I went back to Extra store and availed apple product packages but after availing t, facetime application was not installed.How to install facetime?

My serial number is  C3******TWD, hi im from oman, muscat my friend and i bought ip5 last month  her phone has facetime and mine is missing. I went back to Extra store and availed apple product packages but after availing t, facetime application was not installed.How to install facetime?
<Edited by Host>

Guys thank you so much for the advises and helps.. i went back to Extra store and finally they changed my unit to a new one..Now i can figured out which one has facetime or none, from the box itself at back  it writtens arabic so definetely no facetime and if english, portugese and chinese characters has 100 % with facetime.. I'm so blessed that they agreed to changed my unit to new one. At first the manager opened  four boxes of new unit for me to check if facetime is there and he reassured me there's new batch of iphone5 coming on 2nd day. So i went back and he changed it to new one.. .Now im satisfied..

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