Hi there, I recently got my emails (rescue and primary) compromised and had to make a new account. How do I get my credit card off the old account and add it to the new account?
I recently got hacked and I had my primary email password different from the password for the email. Now, I tried to change my primary email on the old account and it seemed to work, until I tried to sign in again and it didn't. I made a new Apple ID and it won't let me get past the option of not having to put in my credit card, now I had messaged Apple Support team and they said they put a hold on my card for if any unauthorized purchases be made it wouldn't be from me.
So now I go and ask them to simply remove my credit card from the old account so I can put it into my new one and they say you need to contact the Apple Security Team, they provide a number which doesn't work because I live in Lebanon, and there is no number in another country to get a hold of someone to talk to. OK, now they're not replying back to my emails because I need to talk to someone who is from the Apple Security Team.
I really just want this done and need help because it's been a month since this has happened, and I can't rescue my emails at all because the hacker changed the passwords to both accounts. If anyone can please help, I'm really really frustrated about this and to think they'd be very concerned about there 'valued' customer.
Thanks again,
Lydia101
It was O2 he was on. I don't know if it was unlocked. How do I check? And also how would I get it unlocked?
Similar Messages
-
How can I get a credit card off my account?
I have a credit card on my account and there is no money left on it. I need to take it off because itunes won't let me purchase anything even if it's free. I don't have anyother card to put on it so how do I take it off?
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918 -
hey apple users. if i deactivate my iphone because i got a new phone, can someome else put thier sin card in my old iphone and then it will work again? or does the phone stop working all together if i deactivate the phone on the support page?
Do this first:
http://support.apple.com/kb/HT5661
Then whoever gets the phone just sets things up again using their Apple ID. -
I didn't back up my old iPhone when I got a new one. If I put my SIM card in my old iPhone and backup everything, will it transfer over to my new one?
Just back it up to your computer using iTunes By connecting it to your compute, launching iTunes, then going to File>Devices>Back Up (transfer purchases of prompted). Then restore the iTunes backup to your new phone.
-
I have a new computer. i signed into itunes but my music isn't there. How do i get all my music off my old iphone to the new computer so i can put all the music on my new one.
The guy at att told me that icloud would sync everything i had in my notes, calendar, and text messages to my new phone, but it only synced some of my notes, none of my messages, or calendar info.Your music will only be where you put it. It will not magically appear on a new computer.
Copy everything from your old computer or your backup copy of your old computer to your new one.
If for some reason you cannot do this, then you can transfer itunes purchases from an iphone: Without syncing - File>Transfer Purchases
You can also redownload itunes purchases from icloud in some countires:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
How can i get my bank card off my apple id account
how can i get my bank card off my apple id account. i have recently found out that money has been coming out of my bank account that im not spending, we figured it is a glitch in between the ipad that me and my grnddaughter have. she used her apple id on my ipad 3 when i first got it and then i changed it over to mine but then she got a ipad 4 adn started using her apple id on it but every thing she buys or her friend that has used her account but got off of it and then bought stuff off of their own account, but for some reason everything they buy on there accounts money comes out of my bank account because she used her apple id on my ipad and then we switched it over to mine........ so some one please tell me how to get my bank card off of my apple id account and how to possible try to get my money back.... because it has took 80 bucks out of my bank account for 2 months and i cant afford that its to close to christmas for this so please help me..
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
When my 6 year old daughter plays the free games that I have downloaded for her IPAD and IPOD, I am now getting upgrade charges on these free games to my AMEX Card. Why is this happening and how do I get my AMEX card off of the IPAD and IPOD?
She is making in app purchases. Probably not knowing what that means to your monthly credit card bill. Use the Settings app to enable restrictions and turn on restrictions for iTunes, App Store and in app purchases, mabe some others too. The restrictions will be set with a passcode to prevent your daughter from changing them.
Settings > General > Restrictions -
Hi. How can I get my credit card out of my account???
Hi. How can I get my credit card out of my account???
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How do I take my credit card off of my itunes account?
I cannot download or update anything on my phone because every time I try to it wants me to put in my credit card security code, and I do but it says its invalid. However I should not need a credit to download free things and update my current apps. Also, I cannot find anywhere to take the credit card off of my account....
You must have a valid payment method on file even for free apps.
-
How do I get my credit card info off my account
I can't download any apps from App Store because it tells me there was a problem with the last purchase I mad.the credit card I have on fill is no longer active.How do I get the credit card off so I can download apps and update my app.PLEASE HELP
Changing Account Information > http://support.apple.com/kb/HT1918
caitieob wrote:
I cant download ... cause the credit card on file is cancelled and it gives me no optio. To remove the info.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Got an email stating :We've reset our Creative Cloud free trial versions." how do I get it?
I received an email stating We’ve reset our Creative Cloud free trial versions.
We’re notifying all Adobe Creative Cloud members that we’ve reset the clock on our product trials, including Adobe Photoshop, Illustrator, and InDesign. So even if you’ve previously tried these products, you can try them again to test-drive more than 20 new features.
Just launch the Creative Cloud desktop app and click “Update” next to the app you want to try.
but when I go to get the free trial again the free trial botton is grayed out and when I try the download free try thru the In Design link it says In Design is up to date. How do I get this free trial.?-Asked to sign in after paying
--http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If the above doesn't work, a "drastic" fix
-One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
--http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html -
So for some reason it the App Store won't let me download free games to my phone. When ever I try it always say please sign in. And when I click sign in it take me to the credit card infor, i do not have a credit card. It won't allow me to downloads any free app to my phone unless I put in a credit card. How do I download apps without a credit card?
Hello Clancbelle,
It sounds like you have a credit card saved to your Apple ID payment information and you would like it to be removed from the account and set the payment method to None. You should be able to do this with the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
After updating my iPhone 4S with the new iOS7, I lost all my games and apps that I downloaded to my phone. How do I get them back?
Hello JeepJackie
Check out the article to download your past purchases to your iPhone.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
How do I remove my credit card off my iTunes account?
I'm trying to remove my credit card from my iTunes account, but there isn't an option to do so. I can't download or update any of my apps on my iTunes either because of my credit card. Please help me! It's been a month or so already and I can't find any solutions. I've tried searching on the web for solutions but nothing seemed to work.
You seem to have the same problem I had. Lots of people gave me the same answers as you got but I found a solution on my own. What happens when you try to purchase something on itunes and your card is declined is your account is frozen until it is paid. For some reason itunes doesn't just simply cancel the order, so what I did was went to a store and bought an itunes card to shut it up and unfreeze my account then removed my card. Apple has designed their store absolutely horribly in order to force their customers to sink countless amounts of money into their store.
-
every time i save my credit card info in my account on ITunes, it shows as saved and as soon as I go to buy something, it says I have no credit card on file and starts over again.
I don't mind having my card info on there but now I can't download anything and it's frustrating. All it ask for is the card security number and when I put it in it says it's invalid. So now while I'm trying to delete it, it just won't let me. The visa part stays checked all the time and I can't unmarked it. I tried to just erase the card number and security code and stuff but it says I have to have it filled in. Do you know how I can check to see if it says I owe money?
Maybe you are looking for
-
Customer open Items follow up..
Hello, we have the following case in our Project: On a sales Invoices ( coming from SD), we have customer A as payer... but into Accounting, in order to ease the customers open items follow up, we need to have one single customer ( Customer B) Then,
-
Hi All am performing remote client copy through scc9, created RFC & tested connection, this server is not in the transport landscape. when i execute scc9 and select profile SAP_ALL from target system (Production server) it runs for 5-7 mins and ends
-
Web Intelligence Report Server - Error: Failed to run rexec. Error number
Hello, I post a message in this forum : "When i want to start "Web Intelligence Report Server" with CMC, i've got this error : Web Intelligence Report Server: Echec du démarrage/de l'arrêt du service sur l'ordinateur distant : Error: Failed to run re
-
Hi all, i want a report for GRPO, the query that i have made is as mentioned below; Select Docnum as Num, U_Gateno as Gate ,Docdate as Date, CardName as Party, U_Billno as Bill, DocDate as Date from opdn Select Dscription as Item, Quantity
-
Can I create chapters in an audio track in Garage Band?
Can I create chapters in an audio track in Garage Band? I want to be able to find sections quickly. Or is there another more podcast oriented application that will do this? Thanks!