Hiearchy in Planning Web Form Collapes after user Submits in SmartView

We currently have Hyperion Planning 11.1.1.3.0 & SmartView 11.1.1.3.00
I have a end user who opens a Planning Web Form via SmartView. When form is opened the Hiearchy in the rows are fully expanded.
When the user hits "Submit Data" the hiearchy collapes to the top Parent level.
I have confirmed that the Planning Webform does NOT have suppress hiearchy selected.
Is there some setting in SmartView or Planning that I am missing that would account for this?
I would appreciate it if anyone had any suggestions.

Hi,
I faced some issue similar to this in past with version 9.2, As iam updating security on planning and it works fine for data forms when i perform security refresh.
but when user access those from excel the filters doesn't get update on EAS filters. after two hours investigation even though i update some filters on planning
side after security refresh it doesn't get affected on essbase filters. the reason when security refresh is done the filters getting in to cache memory and doing nothing on essbase, so work around is to delete one particular filter on essbase and then perform security refresh so that it gets updated.
Let me know if this is helpful and works.
Thanks,
Red

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