Hierarchy loading Error in Production system

Hi All,
I am loading Hierarchy file, the file is there in application server(AL11), in external tab i gave same path. but when i try to load it is showing below Error message.
Invalid entry, hierarchy 0XMK4PVWO05BM4GP5KVEFQ9L4 does not exist.
Diagnosis
Hierarchy 0XMK4PVWO05BM4GP5KVEFQ9L4 does not exist.
Procedure
If the underlying InfoObject supports hierarchies create the hierarchy and try again.
If hierarchies are not supported, select another InfoSource or change the definition of the InfoObject.
That means Hierarchy file problem (OR) In Info package I selected Hierarchy selection problem?
Kidnly help on this issue.
Cheers,
Srikanth.
Edited by: srikanth on Apr 21, 2009 11:49 AM

Is this only happening in your production system?  Have you tried loading the hierarchy file to your development or acceptance system?
I've seen this error occur when the authorizations are not set up for loading hierarchies (i.e. maybe they can only be loaded via process chains under the remote ID used for process chains, and not using your own ID).  That's why I was suggesting you try to load the same file to your dev and acc systems and see if you get the same error.  Sometimes this error is thrown for other reasons and does not really have to do with the file being loaded or the hierarchy missing.
Also, if you're loading from the App Server, double-check that you have the Application Server radio button selected on the tab where you select the file path.
Good luck!

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