Hinge is breaking on my laptop!

I bought my HP a few years ago, and I am led to understand this is a common problem. The right screen hinge is breaking, and I now cannot close the laptop without it straining as if to look like it would snap the screen plastic and damage the screen.
This happened to me before with the left screen hinge, and as I was working in China at the time I had to get a guy there to fix it with glue. The otherside is not replicating the problem but worse.
How can I resolve this?? My laptop is really important to my work.
Many thanks and have a good day,
Sam

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Similar Messages

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    Hello Kooistra,
    Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    If you have already resolved your matters, please disregard this message.
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    Hi @ScreenName33 ,
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    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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    Hope this helps, for any further queries reply to the post and feel free to join us again
    "I work for Hewlett-Packard"
    * * * * * Click the "Purple Thumbs Up Icon in the lower right corner of a post" to say thanks * * * * *
    * * * * * Please mark Accept As Solution if it solves your problem * * * * *
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    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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    @KE2 
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    If you are unfamiliar with the Forum's private messaging please click here to learn more.
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    Hello,   HP Area Heads,  Envy Notebook Division Heads,  Support Division Heads  and CEO.
    I regret to say that perhaps buying an HP Envy laptop worth Rs, 1,15,000/-  will turn out to be my big mistake. I never thought that HP would use a LOW Grade material for Hinges that would break on its own within less then 5 months of usage.    If i calculate ,  I work 5 days a week and 5 months = 100 days.  Even if i open and close laptop twice every day = 200 times.      WOW  just 200 times and Left Hinges breaks on its own and yet HP disagrees to accept its poor quality.
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    Remember laptop is worth Rs, 1,15,000/- .  Its brought from my hard earned money.  I feel too much of pain.
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    Dear Mr. Desai,
    Greetings!
    This is further to telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your experience.
    We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.
    As discussed, your HP ENVY 17 LM TS SE 17-j102TX ALLis covered under repair only warranty.  Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge.  In accordance with the warranty policy of the company, the company has investigated into your grievance and is in the process of procurement of a replacement for a spare of the HP ENVY 17 LM TS SE 17-j102TX ALL.
    As discussed our technical team has validated the reported issue and confirmed part to  be replaced free of cost as an exception.
    Kindly share your confirmation to  proceed further with part replacement, however the request for unit replacement is not a resolution to the reported issue.
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    http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
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    Customer Relations Case Manager
    APJ PPS CSS
    [edited personal information by Moderator]
    India
    Working Hours: 09:00AM to 06:00PM (Monday to Friday)
    - Your full name  :  Jignesh [Edited]
    - Country location:   India
    - Telephone contact number  :  [edited phone number]
    - Email address :  [edited email address]
    - Model and Serial number of your unit
    1) Serial no :[Serial Number edited by Moderator]
    2) Product no:F2D12PA
    3) Model :HP ENVY 17 Leap Motion SE NB PC
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    As per Engineer, to fix hinges, he has to change Laptop Top Cover and Base enclosure,  which means almost dismantling the laptop and reassembling. (as per YouTube videos)
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    - Any HP Case numbers or HP Service Ticket numbers you may have been provided by Hewlett-Packard   :  For reference, Case ID is [edited case Id number by moderator]
    - HP Support Forum Username  : JigneshDesai

    Hi @JigneshDesai ,
    Thank you for visiting the HP Support Forums. I needed to edit your post and remove the personal information that was present. From our Rules of Participation:
    Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
    If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
    Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
    Thank you
    George
    I work for HP

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    The hinges on my HP m6 laptop are breaking and as a result my screen is starting to break. I've noticed that many others have had this same problem and was hoping HP could fix this issue since it seems to be a very common problem.

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    Hey AndrewH85,
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