HND Activity Report Problems

I am having problems with HND's activity reports. First off, I use both HND & Network Magic. I have a problem with both viewing and customizing my activity reports.
1. When I click on the Customize Settings, my browser comes up and fails to produce a web page. I click my browser's refresh and then I get the web page to come up. My problem is that there are no devices to choose from in the gui. Apparently I have nothing on my network (NOT!). I have turned off all firewalls, thinking that that may have been the problem. Nothing changed.
2. When I click on the View Report, my browser comes up and fails to load the web page once again. I then refresh the page and it comes up. The problem here is that it appears to be in Chinese. I figured out that it was asking for my credentials and I get logged in. The report that comes up is my report because it displays my computer's name. The problem is that the rest of the entire page is in Chinese.
Please Help!

Hello Leon,
Although I am not sure on your particular situation, I do believe the Portal Activity Report has had some changes over time. Perhaps more insight from your end as to which version of the portal you are running could help the other readers find a solution for you.
On the flip side, if you are interested in trying a SAP Certified business package which would make your life a ton easier and get the stats you are looking for, perhaps take a look at Click Stream by Sweetlets. It is a more user friendly business package designed specifically for the SAP Portal to track usage. (http://www.sweetlets.com/click-stream )
And should you be curious as to the comments of others, check out the [SAP EcoHub|http://ecohub.sdn.sap.com/irj/ecohub/solutions/clickstream]
Good luck

Similar Messages

Why is my Subscriber Message activity report empty?

Hi,
I trying to see who called and left messages for ceratin individuals before they were deleted. This report would be just what i am looking for except the columnes are all blank. Could it be becasue the user deleted the messages from their inbox or is there a parameter that has to be set. I am runnng CUCXN 7.1(5)ES7.
Thanks in advance.

Hi there,
You are hitting this 7.x bug;
CSCsr45007 - Subscriber Message Activity report problems
Description
Symptom:
Subscriber Message Activity Report doesn't have data that is expected. Many fields come up as N/A or blank.
Conditions:
This happens any time the report is run.
Workaround:
None.
Further Problem Description:
This underlying problems were diagnosed after 7.0 shipped and will be addressed in 8.0. It entails a rewrite of this report.
First Found in: (4)
1.2(1),2.0,7.0(0.313),7.0(1)
Status:
Fixed
Last Modified:
May 26,2012
Fixed in: (8)
8.0(0.215),8.0(0.207),8.0(0.205),8.0(0.189)
8.0(0.178),8.0(0.168),8.0(0.164),8.0(0.160)
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
4 - minor
You may want to have a look at the ideas from Jeff in this thread
https://supportforums.cisco.com/message/1209592#1209592
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Portal activity report(image problem).

Hi All,
I have a problem in Portal Activity report of Number of users who logged on.
In "Number of users who logged on" report, there is one java image(applet).It is not rendering. It is giving the error :
Java Plug-in 1.6.0_01
Using JRE version 1.6.0_01 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\km39649
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
Piglet Version 1.1.35 - 07.12.01
java.lang.NullPointerException
 at com.sap.miniapps.graphics.CategoryChart.setChartType(CategoryChart.java:898)
 at com.sap.miniapps.graphics.Piglet.init(Piglet.java:268)
 at sun.applet.AppletPanel.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Exception in thread "Thread-7" java.lang.NullPointerException
 at sun.plugin.util.AnimationPanel.createTranslucentImage(Unknown Source)
 at sun.plugin.util.AnimationPanel.createGradientShapeImage(Unknown Source)
 at sun.plugin.util.AnimationPanel.initBackground(Unknown Source)
 at sun.plugin.util.AnimationPanel.preloadResources(Unknown Source)
 at sun.plugin.util.AnimationPanel.doPaint(Unknown Source)
 at sun.plugin.util.AnimationPanel.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Can any one please help me why it is coming?
Thanks in Advance,
Kavitha

I am using ORACLE.
Actually the iview is the standard par iview, so i have created it from the "iview from Par" and that too in my test server seperately. I have created a new folder and under it i have created this new iview from Par. I have taken the com.sap.km.activityreport.frontend. and under this the activity report component.
I have also restarted the Data collection service. Other than these I did not do any other configurations. Any thing else is required?
Thanks in advance,
kavitha

Problems with activity reports on Enterprise Portal

Hello, we have problems with activity reports on Enterprise Portal. It shows only zeros since certain date.
We have this error in monitoring of Activity Reports - Status of Activity Reporting: "The database contains non-aggregated data that is more than 2 hours old".
And we found this exception in logs: "Exception during a Prepared-statement DB update"
What could be a problem? What should we do?
Thank you.

Configurarion of the Data Collection Service is done well, I think:
Activate portal activity report: true
First day of the week (e.g., Sunday or Monday): Monday
Gather iView statistics:true
Gather page statistics:true
Gather statistics for remote users of local content (global portal): true
Number of days for daily data retention: 90
Number of days for hourly data retention: 30
Number of days for monthly data retention: 730
Number of days for quarterly data retention: 1460
Number of days for weekly data retention: 365
Objects to exclude from reports
Pages for which to gather user data
Save interval (minutes): 60
What should we do then?

Problem in developing a Portal Activity Report iView

I have developed a Portal Activity Report iView and assigned some iviews to the "Specify Report Content" option! I am supposed to get the user information but instead, I see the message "No content available for the specified period".
Am I missing anything?
Can someone help me out in this regard!!!

Keep in mind that the Portal Activity Reporting functionality only collects user information from hits to pages that have the Monitor Users property set to true. You can monitor the number of hits to an iView, but cannot collect user information about those hits. If you need this kind of information for an iView, I would recommend adding the iView to a page and then collecting the activity reporting information you need from the page hits.
See <a href="http://help.sap.com/saphelp_nw04/helpdata/en/58/7e234239f75733e10000000a155106/frameset.htm">Configuring iViews/Pages for Data Collection</a> for more information.
Hope this helps,
Fallon

Activity Report download is saved without extension and unreadable

Hello,
The Portal Activity Report iView has a button which enables the user to download the report to his PC.
The problem is that when the user clicks on that button and saves the file it is being saved by this default name: com.sap.portal.activityreport.frontend.DownloadableActivityReport
The main problem is that it is being saved by default without any extension and after saving the user needs to manually add the .xls suffix.
Another problem is that once I open the report with Excel The Object Name column is unreadable.
Is there any way to resolve these issues?
Roy

Hi Roy,
> if it wasn't supported there
> or you would still consider it as a bug?
The feature in general of course was supported, but what I cannot say is if it was a known issue that it didn't work correctly. As I dont't use the ActivityReport, I also have no experience if it didn't work at some time and maybe now is working.
The wrong filename I don't expect to be corrected in the meanwhile, as said, that's a problem in some places. So at least for this you could open an OSS message. And maybe combine this with the problematic column issue.
But if upgrading to SP18 would be an option for you, maybe you could first test that.
Hope it helps
Detlev

No data in Portal Database tables for Activity Report

Hi experts,
I've developed an Activity Report application in SAP Portal 7.0, which went live but the report shows no data.
We are pulling data from 2 portal database tables: WCR_WEBCONTENTSTAT and WCR_USERPAGEUSAGE
In non production environment there is data in the report but there is no data in the production environment.
The Activity Report service is already activated/started and set to true.
What could have caused this? And what should we check now?
What other configurations/setup should be done?
Regards,
Greg

Hi Greg,
Those are the aggregated tables. If they are not filled with data although the Portal Activity Report is activated, you should check whether the aggregation finished successfully.
In the older SPs there were some problems that were fixed in later SPs of 7.0.
In order to have the latest version of Portal Activity report, you can check SAP note 1084379 - Portal Activity Report - Latest Version (SDA file).
You can compare the SP via the MANIFAST file, as it contains the version and SP number.
In order to troubleshoot problems in Activity Report, you can follow SAP note: 1690023 - Portal Activity Report - Component-specific Note
Some basic checks that you can do:
Run query on the raw data tables to check since when there is data in those tables:
select min(timestamphour) from SAP<SystemID>DB.WCR_WEBCNODESTAT;
If there is too much data from long time ago, then you should delete the old data, and leave only the new data (there is anyways retention time for the data to be kept).
If there is no data, then it means that the Portal Activity Report does not collect data, and not really activated (usually this is not the case).
The aggregation runs every top of the hour, so you can check in the default traces for an error during that time.
In most of the cases something went wrong while aggregating the data.
As a result the aggregation is not finished, so the transaction is not being committed, and the aggregated tables stay empty.
If there is a DuplicateKeyException in the trace, you can follow SAP note 1054145 - Duplicate Key Exception.
If you have any more questions, please don't hesitate to ask.
I hope this information helps,
Thanks & regards,
Michal Zilcha-Lang

How to list the documents in the Portal Activity Report?

Hello,
In the Portal Activity Report I would like to see the documents list with number of uploads, number of downloads and the username who have accessed the documents for monthly. Can any one help me where to mention all the details regarding this one. I didn't found anything regarding this in the Portal Activity Report.
Thnx in advance.
cheers,
Murali

Hello,
Can anyone help me solving this problem.
Thnx in advance
cheers
Murali

Portal Activity Report

Hi,
I am working on EP 7.0 SP 18. I have created an Activity Report iView to track which users have used my WebDynpro application.My Wedynpro application is on a page and the Monitor User property of the page is also turned on.
I am able to see the data for some days but it does not show any data for the later days.
What could be the problem? The raw data gets saved in the portal database.Is there any limit to the data that can be stored.I configured my Service to save data every 5 minutes.
Pls Help.
Warm Regards
Saurabh

Try taking the report every hour or so Rather than every 5 minutes .. as far as i know there is No limit to the amount of portal activity that you can store other than the actual size of the database ..
other than that i am pasting a few links which you might know but might still be of some use to you . ..
http://help.sap.com/saphelp_nw70/helpdata/EN/47/873c9dc84a199ce10000000a42189d/frameset.htm
In the link below this topic has already been discussed but not the detail you are requesting ...
Portal Actvity reporting
and
http://help.sap.com/saphelp_nw04/helpdata/de/b5/c652070d474533a18a930112a4b926/frameset.htm
Regards ,
Manthan.

Portal Activity Report -- Simplification?

Hi all,
 I've been working with the Portal Activity Report iView for a couple of weeks now trying to develop some metrics for our company to measure the portal usage by. I didn't have any problems with the user reports, but I had a lot of issues with the iview/page reports. Although I sucessfully found and charted the daily data, it took a painstakingly long time because of several factors:
 - There was so much data that I had to shift through for about 1.5 months, upwards of 11000 rows.
 - I did not need most of the data as this is the first report being generated for the company, they just want more general metrics rather than detailed metrics. However, the company may still want reports on the other data later on, so we can't just disable the collection of data on most of our iViews.
 - The format of the date column in the iView/Page report did not sort well in Excel. Instead, I had to convert the dates to the more traditional mm/dd/yyyy format so that they sorted properly. This didn't take too long, but it was still an issue.
 - Unfortunately, when the portal was deployed, and still now, we do not have naming conventions for our iViews. This resulted in there being many object names (column heading) that were the same even though they were different iViews and pages (for example, an "About" iView exists on many pages). The only way to differentiate them was based on the PCD location, which is very long and not the best way to have to look at and sort through data.
 - Lastly, we only collected data for iViews/Pages that got at least 2 hits. This was fine for iViews/Pages that usually got 10 or more hits per day. However, for iViews that didn't get 2 on any given day, no data was reported. This is what we intended, obviously. But it became a problem when I went to go graph the data because I was using line charts with multiple lines (series) on them (for example, I grouped all the different search iViews onto one line chart to compare which search pages are getting used the most). Here is an example graph that I had to create dates and 0's for because the bottom two series had days were missing some days because they got less than 2 hits: <a href="http://img509.imageshack.us/img509/7365/examplegraphvd8.jpg">Example Graph</a>. Some of the series wouldn't have the same number of points because there were some days that were missing because they got less than 2 hits. This meant I had to go back and manually add in rows of missing dates along with 0 hits to make the graph correct.
 So, now that I've detailed the problems and issues, here is my real problem going forward. The executives would like monthly reports on the portal. Ideally, this process would be as automatic as possible. I was hoping people could suggest best practices for gathering and sorting through the data so that it doesn't take anywhere near as much time to group and identify key iViews and pages. Is there any way to selectively download data about iViews/Pages without turning off the data collection on other iViews/Page? Also, is there any way to automate the downloading of the iView/Page and User reports from the portal given a time interval such as every 30 days? Has anyone else run into similar problems in their own positions and, if so, can you make suggestions about how you have improved the reporting and charting process? Any help is greatly appreciated.
Thank you.
Message was edited by:
 Chad Sowald
Message was edited by:
 Chad Sowald

Hi Ariel,
Check the database table WCR_WEBCONTENTSTAT, and see if any data is being generated. This will determine if the problem is data generation or the reporting of the data.
If there is no data, the only possibility is that the Montiro Hits is false, but this is not the default and is unlikely.
If there is data, check the aggregationlevel field and the timestamp of the data, and create a report for this period and aggregation level. For example, if the aggregation level is "q" generate a quarterly report for the time period.
Hope this helps.
Daniel

Portal Activity Report is not getting updated properly

Hi,
I have created a test portal activity report with the Reporting type set as Page/iView activity. I have added five iViews in this including a yahoo search URL iView. The reporting period interval is set to Fixed Period with the date range that spans for around 10 days.
The issue is, even after hitting these iViews several times, I don't see the portal activity report getting updated. Only for the yahoo search, I can see no. of Users as 1 and no. of Hits as 4 as a previous day report (today being friday, I could see thursday's yahoo iView report).
Here are the pre-liminary settings that I've done:
1. All the iViews have the 'Monitor Hits' as 'true'.
2. The Activate Data Collection is set to 'true' in the 'DataCollectionHook' that is available under com.sap.portal.activitydatacollector Service
3. The properties viz., Activate Portal Activity Report, Gather iView statistics, Page statistics..etc are all set to 'true' in the ActivityReport Service
4. I could see that the last aggregation time (in GMT) keeps changing every one hour without any problem.
Any help would be appreciated.
Thanks in advance!
Regards,
Yuvaraj SG

Hi Raghu,
I tried as per your suggestion. At first, I thought that it's working. But, the report came out only for one day (thursday's report) and there weren't any more reports after that. So, I don't think this approach is working in my case! Moreover, for me the requirement is that the iViews have to be in some other portal roles and the Activity Report iView will be in a different portal role.
So, I am currently checking the SAP Note 1084379 as Sandeep has quoted.
Thanks for your help!
Regards,
Yuvaraj SG
Edited by: yuvaraj s g on Jul 13, 2009 8:09 PM

Network activity report printing

I can't print multiple pages of the network activity report. When I view multiple pages under the print option, one page shows up with a line across the bottom of the page.
Having problems with my Comcast cable loosing internet connection and want to show them a report over a week's time but can't get more than a page to print. The screen report shows it all,just can't print it.
I'm running 3.11.9139.94. Computer is Vista home edition.

Hello billj, uninstall LELA and install Network Magic instead! LELA's print option doesn't work (based on what i've experienced). I tried Network Magic program and its printing option works!
"Nankurunaisa" "It will all work out just fine!"

Activity report does not seem to work

Hello,
We have a EP based on NW2004s Support Package Stack 10. The properties of the activity report are set so that the report is activated. When I look at the statistics within the activity report, the last aggregation is about a month ago and there is not data displayed for the current day. From the documentation I have learned that there is not other configuration necessary in 7.00 (in 6.40 you had to configure the aggregation separately). What could be the cause of the data not being displayed and not being aggregated? I have restarted the application a number of times, but to no avail. The entire portal has also been restarted in the mean time, but the situation stays the same.
Best regards, Wilbert

Hi Wilbert,
If your landscape is a clustered landscape, please verify that all servers have their time synchronized.
The background is as follows: The aggregation runs through a temp DB table and aggregates all timestamps to an hourly timestamp (into a different DB table, deleting the corresponding entries in the first table). If two servers are out of synch, one server may write an entry with a timestamp of the hour which should have been aggregated before. In this case, the next aggregation tries to create a new aggregated entry for the hour in question, but fails, as such an entry already exists. The problem is, that with this exception, the whole aggregation process stops.
To overcome this problem, you will have to delete the "overlapping" entries in one of the two tables in question. I could provide more infos if you say "time synch in fact was an issue"...
Hope it helps
Detlev

Reg:- Runtime Exception on preview of Portal Activity Report Editor iView

Hi All,
I am trying to preview the iView, "Portal Activity Report Editor" located under Portal Content -> Content Provided by SAP -> Admin Interfaces -> Admin iView Templates -> Portal Editors under Content Administration role.
But, when I previee the iView, I get a RunTime Exception as follows:
#1.5 #0014C263546200A5000008B900000CEC000450DE5CE9A528#1214815878685#com.sap.portal.applicationFramework.tools.wizardframework#sap.com/irj#com.sap.portal.applicationFramework.tools.wizardframework#<User_ID>#152806##n/a##b3602110468111dd9e8e0014c2635462#SAPEngine_Application_Thread[impl:3]_56##0#0#Fatal#1#/System/Server#Java###wizard session No: 429: could not instantiate pane instance of type com.sapportals.admin.wizardframework.core.ClassNameAndConstructorArgs@1663bd## #1.5 #0014C263546200A5000008BA00000CEC000450DE5CE9A6F1#1214815878685#System.err#sap.com/irj#System.err#<User_ID>#152806##n/a##b3602110468111dd9e8e0014c2635462#SAPEngine_Application_Thread[impl:3]_56##0#0#Error##Plain###Jun 30, 2008 4:51:18 AM com.sap.portal.portal [SAPEngine_Application_Thread[impl:3]_56] Error: Exception ID:04:51_30/06/08_15351_4495550
#1.5 #0014C263546200A5000008BC00000CEC000450DE5CE9B605#1214815878685#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#<User_ID>#152806##n/a##b3602110468111dd9e8e0014c2635462#SAPEngine_Application_Thread[impl:3]_56##0#0#Error#1#/System/Server#Java###Exception ID:04:51_30/06/08_15351_4495550
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/com.sap.pct/admin.templates/iviews/editors/com.sap.portal.activityReportEditor
Component class : com.sap.portal.webreport.editor.ActivityReportEditor
User : <User_ID>
 at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
 at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
 at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
 at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
 at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
 at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:547)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:407)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
 at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
 at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
 at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
 at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
 at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
 at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Caused by: java.lang.RuntimeException: an Exception occured when instantating class com.sap.portal.admin.editor.pane.EditorPaneWrapper
 at com.sapportals.admin.wizardframework.core.TrivialPaneFactory.getComponent(TrivialPaneFactory.java:54)
 at com.sapportals.admin.wizardframework.core.WizardInstance.doWizard(WizardInstance.java:225)
 at com.sap.portal.admin.editor.Editor.doWizard(Editor.java:605)
 at com.sap.portal.admin.editor.Editor.run(Editor.java:150)
 at com.sap.portal.admin.editor.AbstractEditorComponent.doContent(AbstractEditorComponent.java:59)
 at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
 at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
 ... 29 more
This happens for all Editor iViews.
Kindly let me know what could be the problem.
Thanks and Regards,
Pavithra

Hi Sandeep,
Thank you for your inputs.
I had raised an OSS Message with SAP some days ago on this issue. SAP has replied back saying that only users with Content Administration role can have access to configure portal acyivity report. All other users can only view the results.
Regards,
Pavithra

How to add the activity report or program in CIC0 win client

Dear Sir,
Please kindly advise if I would like to add the new program or monitor activity report to display in t-code : CIC0 . Is it possible for the screen of agent.
Thank you and best regards,
Vimol

Hi Vimol,
As we said for the action box you can open it from the cic0 in another screen.
Then with the standard facsheet you can't do it, but if you want to develop it, should be no problem, but I think it's quite hard. Look in forum for facsheet modifications, and you'll have an idea, of what it can suppose.
Explain a bit more, why do they want this report? how are they going to use it? so I can give you other ways to arrive to the same point.
Regards,
TPT

HND Activity Report Problems

Similar Messages

Maybe you are looking for