Hold music
Just something I'm curious about:
The music my conversation partner hears when (s)he is put on hold on my iPhone (by pressing and holding the mute button for a few seconds), is this provided by my iPhone, or by my operator?
The logical follow-up question would be "can I change it?", but I can guess the answer to that one...
I guess I'm lucky then, because my provider (BASE in Belgium) apparently does provide hold music.
Strange, because it's quite good, and of a much better quality than the music you hear when calling their customer service...
Thank you both for the swift reply!
Similar Messages
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Names of the default hold music?
I was wondering if there is a way to get the names/artists of the instrumental hold music in Adobe Connect 9. I like the tunes and would like to buy them if I could get the names of them. Here is the info on the adobe connect version we use:
I figure that getting the names of those songs is a long shot, but I figured that I would try.What are you using that plays the music? It is music played on an integrated phone bridge? Are you using the Music Player Pod (http://www.adobe.com/products/adobeconnect/feature-details/mp3-player.html)?
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Contact center script menu on hold music
I have a script that is working. I have a menu and they want a music on hold to play while the menu goes through its retry. How do I get music on hold in between the retries?
They want to hear a prompt and after the prompt plays be able to input a digit to be routed to vm. If they dont input a digit the run the prompt two more times and then go to vm. They want hold music in between the prompts. I am running the menu prompt in the script but it gives out silence in between prompts.
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Tcl code for queue hold music file
Hi everyone,
I'm having a UC520 receiving ouside calls and based on the number dialed, calles are being put in different queues with different welcom message. But after the welcome message I need every queue to have its own hold music different to the other ones. Is there any way to do so?
Thanks,
Hfor
Sent from Cisco Technical Support iPhone AppHey Paolo,
I just can't find the website you've mentioned in your profile. Took a look on all of your B-ACD/AA notes but didn't find the modified version of it.
Thanks -
Whats the hold music like on an iPhone?
I think the best hold music I have ever heard was on a toshiba phone I think. I have rung many call centers and as you know they put you on
hold and one of those bulk by all-purpose business phones has a nice ditty-song done on something like a ZX spectrum but softly. Anybody
else heard that ditty-song?
Samuel, UKWell I found it. It was Grensleves with a harp instrument:
http://www.youtube.com/watch?v=2sh6fvk1o1U
Don't forget how much more retro that will sound over an old phone -
Good Afternoon,
Attempting to add custom on hold music to our UC540.
I received the on hold file as a .wav so I converted it to a .au format as that appears to be the preferred file type for Cisco's on hold music.
When I listen to the file after conversion, in Windows Media Player the file sounds perfect, but once I add it to the UC540 and set it as the desired file I get nothing but static when placing a call on hold.
I can't figure out where the problem is because when you test the audio file before importing it using CCA it plays fine with no distortion or static.
Any help is appreciated.
Thanks,
CoreyYou can't use just any audio format. Windows media player doesn't care how your .wav file was produced, but Cisco does.
To install a new audio prompt on Call Manager:
Media file must be encoded as a 16-bit wideband PCM wav file.
Messages on Contact Center (UCCX) have a different format.
Media file must be encoded as a CCITT uLaw 8-bit 8 KHz Mono PCM wav file to be compliant with G711 codec. Use aLaw in Europe and Australia. -
Are there any folks looking at providing any form of music on hold, or better yet a basic business message on hold. We are trying to envision the replacement of traditional business telephone system/services with an ALL Skype environment.
Anything in the works?Unfortunately, there is no built in way to play hold music. I have, however, found a way to do so.
More or less you replace the audio input that is your voice talking into a mic with music playing from another device. What you need to have is an auxiliary cable and a separate electronic device supplying music. Put one end of the cable in the headphone/output jack of the supply device, and insert the other end into the input jack (microphone jack, or the single jack on some computers˚) and skype will play the music from the supply device to the other person or people on the call with you. This also stops your mic from operating until you pull out the cord, so you can scream like a banshee, push over buildings, etc. and they wont be able to hear you. If you have video on, it will continue to stream the video.
The one unfortunate part about this is the fact that it includes 'manual labor' and you can't just click a few buttons. To make this work you need to have a spot to plug in the supply device readily available, and be able to jam a cord in within a few seconds. Also, you have to remember to unplug it once you're done.
I'd suggest practicing this with a friend to make sure it's working before using it with a client if you operate skype in a business setting.
˚=For Mac users with the single port, remember to switch the port from output to input in System Preferences>Sound. Towards the bottom there should be the statement: Use audio port for: (then either Sound Output or Sound Input). You want it set on Sound Input for this. -
Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
CG Over An OutComputerGeek wrote:
Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
I would like something along the lines.
Good morning Your through to BT. How may I help you today
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
Hello guys,
I have a UC320 running 2.1.4 and am having trouble with the hold music. I have tried two seperate DVD/CD Players and no matter what cd or player I use the sound is VERY disroted. There is no way to adjust the volume/gain coming out of the devices, and the sound is normal on headphones or through an amp.
I cant find a way to adjust the volume of the music on the UC320 (is there even one?). It basically sounds like its up to high..
What is my next step?Erik,
One additional check for audio quality and volume is to dial the external Music source from a registered phone:
From a phone(example SPA50x)
-> Setup -> (1)Directory -> (3) Corporate Directory -> (1) Internal Directory -> browse to ExternalMusic xmusic -> press dial soft button. This will connect you to music source.
Can you also lower the volume of your external music source connected to UC320W? -
Is there any ways to change Hold music on my mobile. Because i am using conference call. on that time i need to customize my song as hold music. Please help me.
May we know the phone model that you are using so that the other users can assist you better?
Aleisha11 -
I was wondering if its possible to have music play for the people that I will have on hold?
I agree with you. The music phone service provider use is never the best! Like you, when I switch to my calendar on iPhone and ask my caller to wait while I do that, it would be great to have one of my iPod tracks play to him until I pressed the green bar again to return to the call. Surely one could set that up independently of the phone service provider: just a matter of substituting my music choice for my voice until I clicked back off hold??
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Unity supervised transfer hold music
In the cisco document http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml it states that Unity places a call on hold and uses the audio file specified in the device pool that contains the voicemail ports. I have a fixed audio source that I would like to play but it only lists items from the music on hold audio source section.
Currently using 8.5 Unity.
Any help would be appreciated.What's your CUCM version??
That's an old doc, and it has been some time since they removed the audio source option from the device pool config.
Now it's under Common Device Configuration. The other 3 levels for audio source config, remain the same.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk -
My sisters iPod classic will not hold anything. It tells her to reset it all the time and when she does it tells her to again. No matter what it will not keep music on her iPod. Any suggestions? Thanks! My sister has iTunes 10 running windows 7.
Is there anyone that can help me out??
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how do you select the music for callers to listen to when on hold?
The music on hold audio source is selected by the device putting the call on hold. The MRGL used to determine a MOH resource is selected by the device being put on hold. MOH sources can be configured clusterwide with a service parameter, at the Device Pool, Device, and Line levels. Preference is given in the reverse order of the items just listed. In each of these cases, you can select the User Hold Audio Source (what callers hear when the user presses the Hold softkey) and Network Hold Audio Source (what callers hear when being transferred, etc.) Take a look at the following link.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html
Hope this helps. If so, please rate the post.
Brandon -
Can i use icloud to hold music so it doesnt take up my phone storage
.
You can, but in order to play it you would would have to download it to your phone. Music available from the iTunes store is already in iCloud (assuming it is still available in the iTunes store). All you would need to do is delete it from your phone and you will see iCloud download symbols to redownload it, as long as you have Music turned on in Settings>iTunes & App Store under Show All.
Music from other sources, such as your CDs, can only be made available in iCloud by subscribing to iTunes Match (http://www.apple.com/itunes/itunes-match/). Even with iTunes Match, you have to either download the song to your phone, or tap it to begin playing it and have it download in the background, in order to listed to your music on your phone.
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