Home Hub Phone

Didn't know whether to put this in here, or ordinary BT Phone area, so please forgive me if its in the wrong one
My Home Hub Phone has stopped working, doesn't ring when dialled, i cannot dial out from it, it appears in the manager as connected/registered.
Have tried the following things....
switching phone on and off
deleting and re-registering phone
restarting whole Home Hub
all done, and phone re-registered on system afterwards, but nothing.
Even when i dial a number on it, then go to hit the green button to send the number, it wont even attempt to dial.
Solved!
Go to Solution.

yes - its not easy to get the cover off a 2.1 phone is it??? - Anybody got any tips ??
Garfield - I have just noticed there is a reset facility on the menu/settings /option 9.
There is a handset settings reset or full reset. Might be worth trying the full reset if you cant get the cover off
banz

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Since last night my home hub phone keeps coming up number unavailable whenever I try dialing,It started whilst I was in the middle of a call and just cut off.I've tried everything and nothing seems to work.
It will dial out if I press 5 and then type in a number (uses the landline I think) but it doean't work if I use it to answer a call.
Help !!!!!!
Ignore - The only thing I didn't do is restart the Hub,Schoolgirl error & everything is ok now.

Hey there.
Hopefully someone might be able to help, but I have been having the exact same problem. I can get the Airport Express to set up (if it is connected to my wireless BT Home Hub via ethernet cable) Airtunes fine, but when I try to get it to then join an existing BT Home Hub wireless network, I enter the wireless key (with and without the '$'sign) and the AE says that settings have been successfully changed and AE is restarting.
The problem then occurs that the Airport Utility times out and says that it is unable to find any Airport Base stations. A soft reset of the AE and it is picked up, only the changes have not taken effect! Must have done this 20 times now.
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BT Home hub phone v2.1a item code 044662 - how to ...

Hi
I have a BT Home hub phone v2.1a item code 044662. The default PIN of 0000 is not valid. How can I reset do a factory reset please?
I had changed the pin on my other v2.1 phone from 0000 ok, but this phone wasn't registered to the hub at the time (I have of course tried the new pin on the other phone, but doesn't work).
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If you key the wrong PIN three times in a row, your phone will be barred as a security measure. If this happens, call us and we'll ask you some security questions before giving you an unblocking code. Contact Customer Services on 0800 0322 111 free from a landline or dial 150 free from your BT ToGo.
If its not a legal phone ie off ebay the forget it
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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hi all
my black home hub phone has totally packed in and my question is this?
can i use another phone along with the hub and do i have to go into the settings of the hub to make the new phone work? also how do i get into the hub settings?
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You can register most DECT portable phones against the home hub bas station, if that is what you are trying to do.
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I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub Phones & blocking calls from a particular...

I have a BT Home Hub 1.5 and the Hub Phone. Is it possible to block, or blacklist one phone number, so as it cannot call my hub phone?
I tried saving it in the phone book & allocating a ring tone of "None" but it still rings. I have also looked under Advanced in the web interface for the home hub, but cannot see anything there either.

Hi KeithAFrench,
If you take a look at the link Choose to Refuse, you will find some information on calling feature and this could help you to block calls from that number. Let me know if you still have any question regarding this service.
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Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problems with BT Home Hub Phone 2.1 help!

I've been having problems with my Hub phone 2.1 handset for weeks now. A catalougue of woes: 1. It doesn't ring properly with incoming calls- It starts to ring but then there's a horrible highpitched feedback noise and then the handset resets itself. Impossible for people to reach me. I have to call everyone back. 2. It doesn't charge properly. It makes the "bleep" noise when placed on the cradle but stops charging after a few moments. Sometimes it makes the bleep at random times. Often the phone has been on the charging cradle all night but will cut out during a 5 minute call because the battery is flat as a pancake! Which leads to... 3. The phone will cut out at random times during a call (even if the battery is showing full). There's the horrible feedback noise and the phone resets itself again. This happens whenever I use speaker phone too. The Hub and handset are less than two years old and broadband and all the rest of it seem absolutley fine. It's just the handset. Any advice please? Thanks! )

Change the rechargeable batteries, sometimes they don`t last very long, their capacity reduces and there is not enough power to operate the handset properly.
Try to find ones with a higher capacity, as they do seem to work much better. I have four hub phones, and the original batteries lasted about a year. The replacements I fitted are fine.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Hi,
I have a hub phone I bought for my Black Hub on ebay and I'm trying to register it but with no success.
I've activated Broadband Talk with BT so that side of things are all up and running with the blue light lit on the hub itself.
I'm trying to perform a full reset of the phone but it asks for a PIN - which I obviously don't have. I've used the default 0000 but it just says Not Available everytime.
Any idea whether that means a wrong PIN or is there maybe something wrong with the phone.
I'm assuming if I was able to reset the phone I could then successfully register it to my Hub.

Hi ashthekid and welcome
ebay purchased phones may be faulty, plus the default pin is 0000.
Try taking the batteries out for at least 10 mins, then re-insert them.
Does it now work?
-+-No longer a forum member-+-

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We have Option 3 Broadband package.
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ok, im no expert but i will try to help.
With hub calls there are a number of packages to choose from. Evening and weekends i believe come free with broadband option 3. Free daytime calls are an additional cost of £6ish pm.
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The best thing you can do is ask the India call centre to put you through to the complaints section in the UK. If they say they cant do that, ask for the terminations department!! Once you get through to the complaints dept...
a) raise a complaint
b) when they turn you down, speak to a complaints manager
c) when they turn you down, ask for it to be escalated further
that is the point i am at now.
As a BT Customer of over 20 years, i am very disappointed at the complete lack of customer service/understanding. Im going to leave BT as a result of this, i cant face one more minute on the phone to India!
Good luck, you will most definetely need it!
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Evening
I hope someone can assist - the home hub phone rings when there is an incoming calls but when I try to connect (by pressing the green phone on the hub phone) there is no one on the other end.
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You have to make sure you check the corrcet 1471, as one for hub phone and a seperate one for the landline (i.e. if you ring your landline and try 1471 from the hub phone, no call weill be left).
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Hello
I would like to know if anyone can help me out. I am using the new Home Hub (black) with an old hub phone (white) The sound is very poor when making calls and the person at the other end can hardly hear me? is this normal as i dont remember it being like this with the old hub. I am reluctant to purchase the new black at approx £70 to experinence the same problem. many thanks for anyones help.

Hi Leepy71
Try the following link for advice on updating the software for your Home Hub Phone this might improve your phone performance.
http://bt.custhelp.com/app/answers/detail/a_id/9798/c/346,431,440
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi there,
I have a problem with my BT Home Hub phone.
It is ringing when there is an incoming call (so the lines ok) and when I answer it I can hear the person on the other end but there is a loud continuous bleeping sound in the background which makes the person pretty much impossible to hear.
Any ideas.

Hi andrewjbird,
Welcome to the forum.
It could be a faulty handset, can you connect a different handset to the back of the Hub to see if the issue persists?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Recovering lost pin number Bt Hub Phone 2.1A

Hi, I've recently gone back to using my home hub phone after my ones giving up the ghost, I've managed to get it to link up but I was wanting to do a full factory reset to put it into a "out of box" state (i.e delete all the contacts etc...) but cant get it to do this without the pin number which for the life of me I cant remember (its worth noting that I have tried the default 0000 and any other numbers that I would have used), is there ANY way at all that I can either reset this or recover it? I've read up about the test mode being able to reset the phone back to factory defaults which I have posted about before when it unexpectedly made a visit and wiped everything, but I cant seem to recreate it.... Im very good with this sort of thing normally but this one has got me stumped...
Solved!
Go to Solution.

Yes, This is the page that i ended up on before and had tryed the,
"On the handset take a look at which button is the "Menu" button.
Take off the battery cover and remove one battery.
Hold in the Menu button while reinserting the battery.
After a few seconds the display will show "TEST MODE"
Do NOT press OK, but press "5"
The display will change to show "CLEAR SUB"
Hit OK and the handset will deregister, but the phone book will be retained. "
But i wasnt getting any of that come up on the screen? the menu key is the one on the left if i am correct.. am i doing somthing wrong?
Manythanks..
UPDATE: i've just tryed it on the older phone (1.5) and it worked right away but it wont work on the 2.1 (black one)

Home hub causing problems with phone line

I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions

have you tried connecting the hub and a phone to the test socket using a filter
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home Hub Phone

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