Home phone ringing with own number

Hi...my mum is having mega problems with spam calls to her BT landline -  her phone ringing and when she answers it goes dead. It has got to point where she is disconnecting the phone for lengths of time....
She now has caller recognition and today, she received a call which her caller recognition showed as 'international' but, it also showed her own number at the end?? She answered it, no-one spoke and it sounded like someone just hung up. When she dialed 1471 straight after all she found out was that the call was from her own number.
How can she be receiving calls from her own number and even more so from abroad?
Is this some kind of fault she should be reporting?
Any advice would be greatly appreciated...Thank you
Solved!
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Receiving calls on your own number is normally attributed to the voice text service or a call from 1571 saying that you have a message. So it can and does happen.
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