Home sharing works with one account but not another?

My family has an apple tv, we've been having problems setting up the home sharing and tried everything. We eventually decided to try my brother's apple id instead of my mother's and it worked. So my question is; why does home sharing not work with one id but works with the other? any suggestions to get it to work with my mother's id?

Try resetting the Apple TV. enter your mother's ID again. Then remove her ID on iTunes and re-add it. Then see if it works this time.

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